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Blackberry 9700 manual Cannot play a media file on a web

Models: 9700

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User Guide

Welcome to BlackBerry!

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I cannot play a media file on a web page

Your BlackBerry® device might not support the size or file format of the media file.

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Blackberry 9700 manual Cannot play a media file on a web

Contents

User Guide SWDT643442-643442-1005020121-001 Contents 106 129 181 229 240 259 304 Welcome to BlackBerry Feature availabilityFind more information Start using your deviceComplete the setup wizard Set up an email addressMove around the screen Navigation and typingBlackBerry basics About the Menu key and Escape keySend an email message Change your ring toneSend an SMS text message Record a video Add a contactSchedule an appointment Take a picturePair with a Bluetooth enabled device Turn on the alarmVisit a web Am not receiving messages Troubleshooting basicsCannot set up an email address Cannot make or receive callsCannot save media files Cannot send SMS text messagesCannot play a media file on a web BlackBerry basics shortcuts ShortcutsPhone shortcuts Message shortcuts Media shortcuts File and attachment shortcutsBrowser shortcuts Typing shortcuts Calendar shortcutsCannot use a shortcut Shortcuts troubleshootingSearch shortcuts Map shortcutsAnswer a call PhonePhone basics Find your phone numberPlace a call on hold Mute a callTurn on the speakerphone About using a headset Dial using numbers or lettersSwitch applications during a call Make a call when your device is lockedAbout GPS technology Emergency callsAbout emergency calls Make an emergency callImprove sound quality during a call VolumeAdjust the volume Change the default volume for callsImprove sound quality for all calls About your voice mail greeting and voice mail passwordChange the voice mail access number Voice mailChange the contact assigned to a speed dial key Set up speed dial for a contactSpeed dial Conference callsDisconnect a contact from a conference call Make a conference callCreate a phone number link for a conference call Speak privately with a contact during a conference callAdd notes to a call log Call logsAbout call logs View call logs in the messages applicationDelete call log notes Change call log notesSend a call log Delete call logsAbout call forwarding Call waitingCall forwarding Turn on call waitingChange a call forwarding phone number Add a call forwarding phone numberDelete a call forwarding phone number Block calls Change the call blocking passwordCall blocking About call blockingAdd a contact to your fixed dialing list Fixed dialingAbout fixed dialing Turn on fixed dialingAbout smart dialing Smart dialingChange a contact in your fixed dialing list Delete a contact from your fixed dialing listAbout TTY support Set the default country code and area codeTTY support Set options for dialing extensionsTurn on TTY support Hearing aid modeAbout hearing aid mode Turn on hearing aid modeAbout multiple phone numbers Switch the active phone numberMultiple phone numbers Phone optionsSort phone numbers or contacts on the Phone screen Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items Reset a call timer Stop ending calls when you insert your device in the holsterMy phone number appears as Unknown in the phone application Phone troubleshootingCannot change the number of times that my device rings Cannot make calls using a voice commandSome features are not available on my device Cannot check my voice mailPerform an action using a voice command Voice commandsAvailable voice commands Turn off choice lists for voice commands Change the language for voice commandsChange the options for voice prompts Improve voice recognition Voice commands troubleshootingMessage basics MessagesComposing messages Create a link for a PIN Sending messagesAdd a signature Delete the disclaimer from an email messageSend an SMS text message Send a PIN messageResend a message Send an MMS messageReply to a message Forward a messageManaging messages Delete multiple messages View messages in a specific folderGroup email messages by subject Delete a messageFile an email message Email messagesEmail message basics Delete the original text from a reply messageStop storing messages sent from your device on your computer Attach a file to an email messageCreate an email message filter Email message filtersResize a picture before you send it as an attachment About email message filtersOptions for email message filters Create an email message filter based on a contact or subjectDelete an email message filter Turn on an email message filterChange an email message filter Prioritize email message filtersRename an email message folder Email message foldersAbout synchronization of email message folders Add an email message folderAbout flags Email message flagsMove an email message folder Delete an email message folderCheck spelling automatically before sending email messages Email message optionsChange a flag Remove a flagView email messages in plain text format Request delivery or read confirmation for email messagesStop loading pictures in Html email messages Receive only the first section of long email messages Hide filed email messagesStop displaying recent contacts in email address fields PIN messagesAbout PIN messages Find your PINSMS text message basics SMS text messagesSend a PIN message Set a high importance level for received PIN messagesView more of the history in SMS text messages Options for SMS text messagesDelete the history from an SMS text message Turn off AutoText for SMS text messagesRequest delivery notification for all SMS text messages Set a wireless network type for sending SMS text messagesStop receiving messages from a cell broadcast channel Cell broadcastingAbout cell broadcasting Turn on cell broadcastingAbout MMS messages MMS messagesMMS message basics Rename a cell broadcast channelAttach a contact or appointment to an MMS message MMS message attachmentsCreate a slide show in an MMS message Attach a media file to an MMS messageSave a media file from an MMS message MMS message optionsAdd an appointment to your calendar from an MMS message Add a contact to your contact list from an MMS messageBlock MMS messages Stop receiving MMS messages when roamingMessage list options View the size of an MMS message before sending itChange how a message list displays messages Set how long your device stores messagesAbout multiple message lists Hide sent messages Hide the new or unopened message indicatorAdd a contact to your allowed sender list Block incoming messagesMIME-protected messages Reset a blocked message counterMIME-protected message basics Add a certificate from an attachment Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from a messageView the certificate used to sign or encrypt a message Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages MIME-protected message statusChange your signing or encryption certificate Encryption status indicatorsMIME-protected message options Check the status of a certificate or certificate chainChange the default message classification Change the default signing and encryption optionAbout message classifications Change the size of S/MIME indicators in messages Cannot open an attachment in an encrypted message MIME-protected message troubleshootingIBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messagesPGP protected message basics Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages Prerequisites IBM Lotus Notes native encryptionAdd a PGP key from a message Encrypt a PGP protected message with a pass phraseAttach a PGP key to a message Download the PGP key used to sign or encrypt a messageView the PGP key used to sign or encrypt a message Attachment indicators in PGP protected messagesDigital signature indicators for PGP protected messages PGP protected message statusChange your signing and encryption key PGP protected message optionsChange the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages PGP protected message troubleshootingMessage shortcuts Cannot send messages Message troubleshootingAm not receiving SMS text messages Cannot file email messagesSome email message folders appear dimmed Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Html email messages do not appear correctlyCannot turn on cell broadcasting Email message filters are not working correctlyCannot attach a file to an MMS message Feature availability Open a file or an attachment Files and attachmentsFile and attachment basics About files and attachmentsSave a file from your organizations network to your device Stop downloading a file or an attachmentLocate a file saved on your device Locate a file saved on your organizations networkOpen a link in a file or an attachment Send a file as an attachmentSet font options for a file or an attachment Managing files and attachments Documents View the table of contents in a documentView tracked changes in a document Spreadsheets Presentations Media filesAbout vCard contact attachments VCard contact attachmentsZoom in to or out from a slide Save a slideSkipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Record a voice note MediaAudio and video files Play a media fileRepeat songs Fast-forward or rewind a media filePause a media file Play a media file on a webImprove sound quality for media files Amplify the volume using the audio boost featureAbout playlists Keep backlighting on when you play a videoDisplay closed captions in videos PlaylistsDelete a song from a playlist Add a song to a playlistAdd the song that is playing to a playlist Change the order of songs in a playlistRepeat a playlist Create an automatic playlistRename a playlist Turn on video lighting Video recorderDelete a playlist Change the video size and format Apply a color effect to videosChange the location for storing videos Change the location for storing pictures CameraChange the size of pictures that you take Set picture qualityView a picture Change the autofocus settingPictures Apply a color effect to picturesSave a picture from an MMS message or a web Pan a pictureZoom in to or out from a picture Rotate a pictureSort pictures View pictures as a slide showChange the number of seconds between slides in a slide show View pictures in list viewRename an audio or video file Managing media filesRename a picture or picture folder View properties for a media file Move a media fileDelete a media file or folder Search for a media fileView the amount of memory used by media files Memory and media cardsAbout media cards Format the device memory or a media cardTurn off the prompt for mass storage mode Turn off mass storage mode or MTPTurn off media card support About file encryption About compressionTurn on encryption About transferring and synchronizing media files Transferring and downloading media filesSave a media file from a web Download a ring tone Receive a media file using Bluetooth technologyStop downloading an attachment Send a media fileDownload a picture Cannot open media files Media troubleshootingMy device does not recognize my media card Flash dims or turns off My device is not using the correct ring tone or wallpaperSome pictures that I take are blurry Browser basics BrowserBrowsing web pages Stop loading a web Move back or forward a webRefresh a web Save a web page to a message listViewing, copying, and forwarding addresses Viewing pictures and playing media files Change a bookmark for a web Browser bookmarksAbout bookmarks for web pages Add a bookmark for a webRename a bookmark folder for web pages Delete a bookmark for a webAdd a bookmark folder for web pages File a bookmark for a webAbout web feeds View web feed contentWeb feeds Delete a bookmark folder for web pagesFile a web feed Listen to web feed contentMark a web feed title as opened or unopened Change a web feedChange JavaScript options Change the default browser viewBrowser options Change the home page or startChange font options for web pages Change display options for web pagesSet the character encoding for all web pages Clear a browser cache About browser configurationsClear the browser history About Gears Set the default browser configurationChange the Gears permissions for a web site Manage browser security Browser securityAbout TLS About WtlsWtls options Add a trusted content serverBrowser push options Browser pushAbout browser push Turn off browser pushBrowser shortcuts Cannot play a song or video on a web Browser troubleshootingCannot set up automatic synchronization for bookmarks No browser is available on my deviceSet the date and time manually Date, time, and alarmDisplay a second time zone Turn on bedside clock modeSet options for bedside clock mode Change the clock faceUse the stopwatch Turn on the alarmSilence the alarm Change alarm notification optionsTime on my device is incorrect Set the timerChange timer notification options Date, time, and alarm troubleshootingUser Guide Contacts Personal organizerContact basics Delete a contact Add a pause or a wait to a phone numberView a contact Change a contactAdd a caller ID picture for a contact Customizing contactsAbout custom ring tones Assign a ring tone to a contactCreate a mailing list Mailing listsDelete the caller ID picture for a contact About mailing listsMultiple contact lists Turn off the prompt that appears before you delete items Contact list optionsSort contacts or tasks Change the display options for contactsCalendar Contact troubleshootingCalendar basics Schedule a meeting Schedule an appointment quickly in Day viewRecurrence fields Switch days in Day view Schedule an alarmOpen an appointment, meeting, or alarm Delete an appointment, meeting, or alarmRespond to a meeting invitation MeetingsForward a meeting invitation View your calendar when responding to a meetingCheck availability of meeting participants Change the list of participants for a meetingConference call meetings Enter a conference call meeting Create a conference call meeting from your computerSave your conference call information Change the start and end time for days Change the default calendar viewChange the default reminder time for calendar entries Calendar optionsChange the first day of the week View tasks in a calendarHide free time in Agenda view View the number of calendar entries stored in a calendar Change how long your device stores calendar entriesMultiple calendars Cannot schedule appointments that span multiple days Calendar troubleshootingCannot set some fields when scheduling appointments Calendar shortcutsChange a task TasksTask basics Create a taskDelete a task Change the status of a taskHide completed tasks Send a task or memoTask list options Create a memo MemosMemo basics View the number of tasks or memos stored on your deviceDelete a memo Memo list optionsCategories Convert a measurement CalculatorDelete a category Use the calculatorAbout ring tones, sounds, and alerts Switch sound profilesRing tones, sounds, and alerts Ring tones, sounds, and alerts basicsDelete a sound profile Change a sound profileSilence your device Create a custom sound profileTurn on event sounds Assign ring tones and alerts to a contactLED notification Turn off Bluetooth connection notificationTurn on LED notification for wireless coverage LED notificationMy device is ringing or vibrating more times than expected Ring tones, sounds and alerts troubleshootingTyping basics TypingPredictive input method Switch typing input methods when you are typingTyping input methods Change options for typing input methodsSet the cursor speed Set the default currency symbolTyping options Arabic and Russian typing input methodsCheck spelling Spelling checkerTurn on key tones Use shortcut keys on the Home screenChange options for checking spelling Correct spelling while you typeCorrect spelling quickly while you type Check spelling automatically before sending email messagesAbout the custom dictionary Custom dictionaryChange a word in the custom dictionary Delete a word from the custom dictionaryAdd a word to the custom dictionary Create an AutoText entry AutoTextStop adding items to the custom dictionary automatically About AutoTextUndo an AutoText change Turn off AutoText for SMS text messagesChange an AutoText entry Delete an AutoText entryCannot check spelling Typing troubleshootingLanguage Change the voice dialing language Change the shortcut for switching typing input languagesSome characters do not appear correctly on my device Turn off the shortcut for switching typing input languagesLanguage troubleshooting Change the display options for contactsBacklighting Display and keyboardDisplay options Use reverse contrast for the screen display Download a Home screen backgroundSet owner information Change the display fontMove an application icon About organizing applicationsAdd an application folder Change an application folderTurn off trackpad sounds Keyboard optionsDelete an application folder Set the number of icons that appear on the Home screenThemes Display troubleshooting Search criteria SearchMessages, attachments, and web pages Search for messagesSearch for messages by contact or subject Manage message search resultsDelete a saved search Search for text in a message, in a file, or on a webView a list of saved searches Change a saved searchManage contact lookup results Organizer dataSearch for organizer data Search for contacts in your organizations address bookSearch shortcuts About synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network SynchronizationAbout synchronization conflicts Synchronize organizer data over the wireless networkAbout backing up and restoring device data Prerequisites Restoring data over the wireless networkManage email reconciliation conflicts Manage data synchronization conflictsUser Guide Email messages are not reconciling over the wireless network Synchronization troubleshootingUser Guide Turn on Bluetooth technology Bluetooth technologyBluetooth technology basics About Bluetooth technologySwitch to a paired Bluetooth enabled device during a call Connect to a paired Bluetooth enabled deviceShare contacts with a paired Bluetooth enabled car kit Delete a paired Bluetooth enabled device Rename a paired Bluetooth enabled deviceBluetooth profiles Bluetooth technology optionsRestrict outgoing calls Change the pairing name for your BlackBerry deviceMake your BlackBerry device discoverable Turn off a Bluetooth profile Turn off the prompt that appears when connecting or pairingCannot type a passkey on a Bluetooth enabled device Bluetooth technology troubleshootingMy list of paired Bluetooth enabled devices does not appear Cannot share contacts with a paired Bluetooth enabled device Cannot pair with a Bluetooth enabled deviceTurn off location aiding GPS technologyAbout GPS technology Get your GPS locationPrevent others from tracking your location GPS technology troubleshootingCannot use GPS technology Map basics MapsTrack your movement View an address on a map using a linkView a list of points of interest near a location View points of interest on a mapZoom in to a direction on a route NavigationSet a home or work address Show or hide a layer on a mapChange a bookmark for a location or route Maps bookmarksPan a map Add a bookmark for a location or routeSet the GPS receiver that you use to track your movement Map optionsAdd a bookmark folder for locations or routes File a bookmark for a location or routeHide the tracking information at the bottom of a map Keep backlighting on when you track your movementView status information at the top of a map View north at the top of a mapView a geotagged picture on a map Maps troubleshootingDiagonal lines appear on a map 228 BlackBerry Messenger Turn on invitation passwordsRespond to an invitation Groups Conversations Send a vCard contact attachment Add an emoticonSend a file to a contact Send a voice note to a contactClear a conversation Start a conferenceView conference participants Copy a conversationAvailability Show when you are listening to an audio file Show when you are on the phoneReceive notification when a contact becomes available About multitasking ApplicationsKeep an application running and return to the Home screen About adding applications Close an application so that it is not runningAdd an application Delete a third-party application View properties for an applicationView the size of an application database Application troubleshooting Check for application updatesAbout updating the BlackBerry Device Software BlackBerry Device SoftwareUser Guide BlackBerry Device Software troubleshooting Update the BlackBerry Device Software from a web siteUser Guide Turn on or turn off data service or set roaming options Wireless network coverageTurn on the connection to the wireless network Turn off the connection to the wireless networkChange the connection speed for the wireless network Wireless networks that your device connects toLED notification for network connections Verify the status of network connections and services Turn on LED notification for wireless coverageAbout roaming and international roaming Switch wireless networks manuallyAbout wireless coverage indicators RoamingAbout the preferred wireless network list Preferred wireless network listChange the order of preferred wireless networks Wireless network coverage troubleshootingCannot connect to a wireless network Cannot synchronize a certificate About connecting to a Wi-Fi network Wi-Fi technologyConnect to a Wi-Fi network Connect to a Wi-Fi network using the PIN method Prevent your device from connecting to a Wi-Fi network About Wi-Fi profilesChange the order of Wi-Fi profiles Delete a Wi-Fi profileChange a Wi-Fi profile Advanced Wi-Fi connection settingsConnection options for Wi-Fi profiles Security options for Wi-Fi profiles Set your device to connect to a specific Wi-Fi network Wi-Fi profile IP and DNS optionsChange your preferred network type UMA connection settingsInstall a root certificate on your computer About connecting to a Wi-Fi network for UMACannot connect to a Wi-Fi network Wi-Fi technology troubleshootingPower, battery, and memory View the amount of available memory Format the device memory or a media cardBest practice Conserving memory on your device Application memory on my device is low Copy contacts from your SIM card to your contact list SIM cardAbout the SIM card phone book Add a contact to your SIM cardDelete a SIM card contact Change a SIM card contactStore SMS text messages on your SIM card Change the display name for a phone number About SIM card securityProtect your SIM card with a PIN code Change the SIM card PIN codeSecurity basics SecuritySet a limit for device password attempts Lock your device when you insert it in the holsterGenerate a random password Password keeperAbout the password keeper Add a password to the password keeperDelete a password from the password keeper View a password in the password keeperChange a password in the password keeper Hide passwords in the password keeperEncryption 270 About encryption keys Set encryption strengthGenerate an encryption key About memory cleaning Memory cleaningTurn on memory cleaning Certificate basics CertificatesImport a certificate or PGP key from a media card About certificate authority profilesDownload a certificate from a certificate authority Import a certificate or PGP key from the device memoryCertificate properties View properties for a certificateSend a certificate View one type of certificate in the certificate listDelete a certificate View the certificate chain for a certificate Certificate statusRevoke a certificate Change the trust status of a certificateAdd an email address to a certificate Certificate optionsCertificate revocation reasons Change the display name for a certificateUser Guide Download a PGP key from an Ldap certificate server PGP keysCertificate shortcuts PGP key basicsDownload a personal PGP key from the PGP Universal Server Download an updated PGP key from an Ldap certificate serverPGP key properties View properties for a PGP keySend a PGP key Clear the PGP data cache PGP key status indicatorsPGP key status Delete a PGP keyPGP key revocation reasons Check the revocation status of a PGP keyChange the trust status of a PGP key Revoke a PGP keyChange the display name for a PGP key PGP key optionsAdd a certificate server PGP key troubleshootingCertificate servers PGP key shortcutsConnection options for Ldap and Dsml certificate servers Change connection information for a certificate serverConnection options for Ocsp and CRL servers About the key store Key storesSend connection information for a certificate server Delete a certificate serverSynchronize the key store password with the device password Change the key store passwordChange when your device deletes the key store password Change the refresh rate for certificate revocation lists Turn off automatic backup and restore of key store dataAbout two-factor authentication About using a smart card with your deviceSmart cards Import a certificate from a smart card Turn on two-factor authenticationPrerequisites Using authentication certificates About smart password entryTurn off smart password entry Switch smart password filtersUse a certificate to authenticate your smart card Change the PIN for a software token on your device Software tokensTurn off notification for smart card connections About software tokensPrerequisites Logging in to a VPN VPN settingsChange the user name and password for a VPN profile About VPN profilesChange the software token for a VPN profile About security self-testsVerify security software Third-party application controlTurn on safe mode Reset connection permissions for third-party applicationsTurn off a prompt for a third-party application connection Set permissions for a third-party applicationConnection permissions for third-party applications Interaction permissions for third-party applications Cannot download a certificate Security troubleshootingCannot unlock my device using my smart card Data permissions for third-party applicationsUser Guide Accept a service book Service books and diagnostic reportsService books About service booksDiagnostic reports Set a default recipient for diagnostic reports Wi-Fi diagnostic reportsCannot run or submit a diagnostic report Set a default recipient for Wi-Fi diagnostic reports About Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report Include advanced data in Wi-Fi diagnostic reportsClick Save 308 Change the display font Accessibility optionsUse reverse contrast for the screen display Assign ring tones and alerts to a contact Use grayscale for the screen displaySet the number of icons that appear on the Home screen Turn on event soundsTTY support Voice dialing Make a call using a voice commandPredictive input method Type text using the predictive input methodPredict words as you type About BrickBreaker BrickBreakerBrickBreaker capsules Set the paddle speed Adjust the volumeBrickBreaker scoring Play BrickBreakerCheck the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web siteForm a word Word Mole gameWord Mole game basics About the Word Mole gameResume a game Turn on tutorial modeSingle-player games Save a gameAccept an invitation Multiplayer gamesCheck the Leaderboard on the Word Mole game web site Invite a playerWord Mole game troubleshooting Some words that I submit are not recognized ADN GlossaryEAP-FAST MMS SHA WML 327 Legal notice328 901,307 490,165 056,109 504,773 101,501 User Guide