Cannot play a media file on a web | Blackberry 9700 guide

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I cannot play a media file on a web page

Your BlackBerry® device might not support the size or file format of the media file.

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Blackberry 9700 manual Cannot play a media file on a web

Contents

User Guide SWDT643442-643442-1005020121-001 Contents 106 129 181 229 240 259 304 Welcome to BlackBerry Feature availability Find more information Start using your deviceComplete the setup wizard Set up an email address Move around the screen Navigation and typingBlackBerry basics About the Menu key and Escape key Send an email message Change your ring toneSend an SMS text message Record a video Add a contactSchedule an appointment Take a picture Pair with a Bluetooth enabled device Turn on the alarmVisit a web Am not receiving messages Troubleshooting basicsCannot set up an email address Cannot make or receive calls Cannot save media files Cannot send SMS text messages Cannot play a media file on a web BlackBerry basics shortcuts ShortcutsPhone shortcuts Message shortcuts Media shortcuts File and attachment shortcuts Browser shortcuts Typing shortcuts Calendar shortcuts Cannot use a shortcut Shortcuts troubleshootingSearch shortcuts Map shortcuts Answer a call PhonePhone basics Find your phone number Place a call on hold Mute a callTurn on the speakerphone About using a headset Dial using numbers or lettersSwitch applications during a call Make a call when your device is locked About GPS technology Emergency callsAbout emergency calls Make an emergency call Improve sound quality during a call VolumeAdjust the volume Change the default volume for calls Improve sound quality for all calls About your voice mail greeting and voice mail passwordChange the voice mail access number Voice mail Change the contact assigned to a speed dial key Set up speed dial for a contactSpeed dial Conference calls Disconnect a contact from a conference call Make a conference callCreate a phone number link for a conference call Speak privately with a contact during a conference call Add notes to a call log Call logsAbout call logs View call logs in the messages application Delete call log notes Change call log notesSend a call log Delete call logs About call forwarding Call waitingCall forwarding Turn on call waiting Change a call forwarding phone number Add a call forwarding phone numberDelete a call forwarding phone number Block calls Change the call blocking passwordCall blocking About call blocking Add a contact to your fixed dialing list Fixed dialingAbout fixed dialing Turn on fixed dialing About smart dialing Smart dialingChange a contact in your fixed dialing list Delete a contact from your fixed dialing list About TTY support Set the default country code and area codeTTY support Set options for dialing extensions Turn on TTY support Hearing aid modeAbout hearing aid mode Turn on hearing aid mode About multiple phone numbers Switch the active phone numberMultiple phone numbers Phone options Sort phone numbers or contacts on the Phone screen Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items Reset a call timer Stop ending calls when you insert your device in the holster My phone number appears as Unknown in the phone application Phone troubleshooting Cannot change the number of times that my device rings Cannot make calls using a voice commandSome features are not available on my device Cannot check my voice mail Perform an action using a voice command Voice commandsAvailable voice commands Turn off choice lists for voice commands Change the language for voice commandsChange the options for voice prompts Improve voice recognition Voice commands troubleshooting Message basics MessagesComposing messages Create a link for a PIN Sending messagesAdd a signature Delete the disclaimer from an email message Send an SMS text message Send a PIN message Resend a message Send an MMS messageReply to a message Forward a message Managing messages Delete multiple messages View messages in a specific folderGroup email messages by subject Delete a message File an email message Email messagesEmail message basics Delete the original text from a reply message Stop storing messages sent from your device on your computer Attach a file to an email message Create an email message filter Email message filtersResize a picture before you send it as an attachment About email message filters Options for email message filters Create an email message filter based on a contact or subject Delete an email message filter Turn on an email message filterChange an email message filter Prioritize email message filters Rename an email message folder Email message foldersAbout synchronization of email message folders Add an email message folder About flags Email message flagsMove an email message folder Delete an email message folder Check spelling automatically before sending email messages Email message optionsChange a flag Remove a flag View email messages in plain text format Request delivery or read confirmation for email messagesStop loading pictures in Html email messages Receive only the first section of long email messages Hide filed email messages Stop displaying recent contacts in email address fields PIN messagesAbout PIN messages Find your PIN SMS text message basics SMS text messagesSend a PIN message Set a high importance level for received PIN messages View more of the history in SMS text messages Options for SMS text messagesDelete the history from an SMS text message Turn off AutoText for SMS text messages Request delivery notification for all SMS text messages Set a wireless network type for sending SMS text messages Stop receiving messages from a cell broadcast channel Cell broadcastingAbout cell broadcasting Turn on cell broadcasting About MMS messages MMS messagesMMS message basics Rename a cell broadcast channel Attach a contact or appointment to an MMS message MMS message attachmentsCreate a slide show in an MMS message Attach a media file to an MMS message Save a media file from an MMS message MMS message optionsAdd an appointment to your calendar from an MMS message Add a contact to your contact list from an MMS message Block MMS messages Stop receiving MMS messages when roamingMessage list options View the size of an MMS message before sending it Change how a message list displays messages Set how long your device stores messages About multiple message lists Hide sent messages Hide the new or unopened message indicator Add a contact to your allowed sender list Block incoming messages MIME-protected messages Reset a blocked message counterMIME-protected message basics Add a certificate from an attachment Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from a message View the certificate used to sign or encrypt a message Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages MIME-protected message status Change your signing or encryption certificate Encryption status indicatorsMIME-protected message options Check the status of a certificate or certificate chain Change the default message classification Change the default signing and encryption optionAbout message classifications Change the size of S/MIME indicators in messages Cannot open an attachment in an encrypted message MIME-protected message troubleshootingIBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages PGP protected message basics Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages Prerequisites IBM Lotus Notes native encryption Add a PGP key from a message Encrypt a PGP protected message with a pass phraseAttach a PGP key to a message Download the PGP key used to sign or encrypt a message View the PGP key used to sign or encrypt a message Attachment indicators in PGP protected messagesDigital signature indicators for PGP protected messages PGP protected message status Change your signing and encryption key PGP protected message options Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages PGP protected message troubleshooting Message shortcuts Cannot send messages Message troubleshooting Am not receiving SMS text messages Cannot file email messages Some email message folders appear dimmed Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Html email messages do not appear correctly Cannot turn on cell broadcasting Email message filters are not working correctlyCannot attach a file to an MMS message Feature availability Open a file or an attachment Files and attachmentsFile and attachment basics About files and attachments Save a file from your organizations network to your device Stop downloading a file or an attachmentLocate a file saved on your device Locate a file saved on your organizations network Open a link in a file or an attachment Send a file as an attachmentSet font options for a file or an attachment Managing files and attachments Documents View the table of contents in a documentView tracked changes in a document Spreadsheets Presentations Media files About vCard contact attachments VCard contact attachmentsZoom in to or out from a slide Save a slide Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Record a voice note MediaAudio and video files Play a media file Repeat songs Fast-forward or rewind a media filePause a media file Play a media file on a web Improve sound quality for media files Amplify the volume using the audio boost feature About playlists Keep backlighting on when you play a videoDisplay closed captions in videos Playlists Delete a song from a playlist Add a song to a playlistAdd the song that is playing to a playlist Change the order of songs in a playlist Repeat a playlist Create an automatic playlistRename a playlist Turn on video lighting Video recorderDelete a playlist Change the video size and format Apply a color effect to videosChange the location for storing videos Change the location for storing pictures CameraChange the size of pictures that you take Set picture quality View a picture Change the autofocus settingPictures Apply a color effect to pictures Save a picture from an MMS message or a web Pan a pictureZoom in to or out from a picture Rotate a picture Sort pictures View pictures as a slide showChange the number of seconds between slides in a slide show View pictures in list view Rename an audio or video file Managing media filesRename a picture or picture folder View properties for a media file Move a media fileDelete a media file or folder Search for a media file View the amount of memory used by media files Memory and media cardsAbout media cards Format the device memory or a media card Turn off the prompt for mass storage mode Turn off mass storage mode or MTPTurn off media card support About file encryption About compressionTurn on encryption About transferring and synchronizing media files Transferring and downloading media files Save a media file from a web Download a ring tone Receive a media file using Bluetooth technologyStop downloading an attachment Send a media file Download a picture Cannot open media files Media troubleshootingMy device does not recognize my media card Flash dims or turns off My device is not using the correct ring tone or wallpaperSome pictures that I take are blurry Browser basics BrowserBrowsing web pages Stop loading a web Move back or forward a webRefresh a web Save a web page to a message list Viewing, copying, and forwarding addresses Viewing pictures and playing media files Change a bookmark for a web Browser bookmarksAbout bookmarks for web pages Add a bookmark for a web Rename a bookmark folder for web pages Delete a bookmark for a webAdd a bookmark folder for web pages File a bookmark for a web About web feeds View web feed contentWeb feeds Delete a bookmark folder for web pages File a web feed Listen to web feed contentMark a web feed title as opened or unopened Change a web feed Change JavaScript options Change the default browser viewBrowser options Change the home page or start Change font options for web pages Change display options for web pagesSet the character encoding for all web pages Clear a browser cache About browser configurationsClear the browser history About Gears Set the default browser configurationChange the Gears permissions for a web site Manage browser security Browser securityAbout TLS About Wtls Wtls options Add a trusted content server Browser push options Browser pushAbout browser push Turn off browser push Browser shortcuts Cannot play a song or video on a web Browser troubleshootingCannot set up automatic synchronization for bookmarks No browser is available on my device Set the date and time manually Date, time, and alarm Display a second time zone Turn on bedside clock modeSet options for bedside clock mode Change the clock face Use the stopwatch Turn on the alarmSilence the alarm Change alarm notification options Time on my device is incorrect Set the timerChange timer notification options Date, time, and alarm troubleshooting User Guide Contacts Personal organizerContact basics Delete a contact Add a pause or a wait to a phone numberView a contact Change a contact Add a caller ID picture for a contact Customizing contactsAbout custom ring tones Assign a ring tone to a contact Create a mailing list Mailing listsDelete the caller ID picture for a contact About mailing lists Multiple contact lists Turn off the prompt that appears before you delete items Contact list optionsSort contacts or tasks Change the display options for contacts Calendar Contact troubleshootingCalendar basics Schedule a meeting Schedule an appointment quickly in Day viewRecurrence fields Switch days in Day view Schedule an alarmOpen an appointment, meeting, or alarm Delete an appointment, meeting, or alarm Respond to a meeting invitation Meetings Forward a meeting invitation View your calendar when responding to a meetingCheck availability of meeting participants Change the list of participants for a meeting Conference call meetings Enter a conference call meeting Create a conference call meeting from your computerSave your conference call information Change the start and end time for days Change the default calendar viewChange the default reminder time for calendar entries Calendar options Change the first day of the week View tasks in a calendarHide free time in Agenda view View the number of calendar entries stored in a calendar Change how long your device stores calendar entries Multiple calendars Cannot schedule appointments that span multiple days Calendar troubleshootingCannot set some fields when scheduling appointments Calendar shortcuts Change a task TasksTask basics Create a task Delete a task Change the status of a taskHide completed tasks Send a task or memo Task list options Create a memo MemosMemo basics View the number of tasks or memos stored on your device Delete a memo Memo list options Categories Convert a measurement CalculatorDelete a category Use the calculator About ring tones, sounds, and alerts Switch sound profilesRing tones, sounds, and alerts Ring tones, sounds, and alerts basics Delete a sound profile Change a sound profileSilence your device Create a custom sound profile Turn on event sounds Assign ring tones and alerts to a contact LED notification Turn off Bluetooth connection notificationTurn on LED notification for wireless coverage LED notification My device is ringing or vibrating more times than expected Ring tones, sounds and alerts troubleshooting Typing basics Typing Predictive input method Switch typing input methods when you are typingTyping input methods Change options for typing input methods Set the cursor speed Set the default currency symbolTyping options Arabic and Russian typing input methods Check spelling Spelling checkerTurn on key tones Use shortcut keys on the Home screen Change options for checking spelling Correct spelling while you typeCorrect spelling quickly while you type Check spelling automatically before sending email messages About the custom dictionary Custom dictionaryChange a word in the custom dictionary Delete a word from the custom dictionary Add a word to the custom dictionary Create an AutoText entry AutoTextStop adding items to the custom dictionary automatically About AutoText Undo an AutoText change Turn off AutoText for SMS text messagesChange an AutoText entry Delete an AutoText entry Cannot check spelling Typing troubleshooting Language Change the voice dialing language Change the shortcut for switching typing input languages Some characters do not appear correctly on my device Turn off the shortcut for switching typing input languagesLanguage troubleshooting Change the display options for contacts Backlighting Display and keyboardDisplay options Use reverse contrast for the screen display Download a Home screen backgroundSet owner information Change the display font Move an application icon About organizing applicationsAdd an application folder Change an application folder Turn off trackpad sounds Keyboard optionsDelete an application folder Set the number of icons that appear on the Home screen Themes Display troubleshooting Search criteria SearchMessages, attachments, and web pages Search for messages Search for messages by contact or subject Manage message search results Delete a saved search Search for text in a message, in a file, or on a webView a list of saved searches Change a saved search Manage contact lookup results Organizer dataSearch for organizer data Search for contacts in your organizations address book Search shortcuts About synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network Synchronization About synchronization conflicts Synchronize organizer data over the wireless network About backing up and restoring device data Prerequisites Restoring data over the wireless networkManage email reconciliation conflicts Manage data synchronization conflicts User Guide Email messages are not reconciling over the wireless network Synchronization troubleshooting User Guide Turn on Bluetooth technology Bluetooth technologyBluetooth technology basics About Bluetooth technology Switch to a paired Bluetooth enabled device during a call Connect to a paired Bluetooth enabled deviceShare contacts with a paired Bluetooth enabled car kit Delete a paired Bluetooth enabled device Rename a paired Bluetooth enabled device Bluetooth profiles Bluetooth technology options Restrict outgoing calls Change the pairing name for your BlackBerry deviceMake your BlackBerry device discoverable Turn off a Bluetooth profile Turn off the prompt that appears when connecting or pairing Cannot type a passkey on a Bluetooth enabled device Bluetooth technology troubleshootingMy list of paired Bluetooth enabled devices does not appear Cannot share contacts with a paired Bluetooth enabled device Cannot pair with a Bluetooth enabled device Turn off location aiding GPS technologyAbout GPS technology Get your GPS location Prevent others from tracking your location GPS technology troubleshootingCannot use GPS technology Map basics Maps Track your movement View an address on a map using a linkView a list of points of interest near a location View points of interest on a map Zoom in to a direction on a route NavigationSet a home or work address Show or hide a layer on a map Change a bookmark for a location or route Maps bookmarksPan a map Add a bookmark for a location or route Set the GPS receiver that you use to track your movement Map optionsAdd a bookmark folder for locations or routes File a bookmark for a location or route Hide the tracking information at the bottom of a map Keep backlighting on when you track your movementView status information at the top of a map View north at the top of a map View a geotagged picture on a map Maps troubleshootingDiagonal lines appear on a map 228 BlackBerry Messenger Turn on invitation passwordsRespond to an invitation Groups Conversations Send a vCard contact attachment Add an emoticonSend a file to a contact Send a voice note to a contact Clear a conversation Start a conferenceView conference participants Copy a conversation Availability Show when you are listening to an audio file Show when you are on the phoneReceive notification when a contact becomes available About multitasking ApplicationsKeep an application running and return to the Home screen About adding applications Close an application so that it is not runningAdd an application Delete a third-party application View properties for an applicationView the size of an application database Application troubleshooting Check for application updates About updating the BlackBerry Device Software BlackBerry Device Software User Guide BlackBerry Device Software troubleshooting Update the BlackBerry Device Software from a web site User Guide Turn on or turn off data service or set roaming options Wireless network coverageTurn on the connection to the wireless network Turn off the connection to the wireless network Change the connection speed for the wireless network Wireless networks that your device connects toLED notification for network connections Verify the status of network connections and services Turn on LED notification for wireless coverage About roaming and international roaming Switch wireless networks manuallyAbout wireless coverage indicators Roaming About the preferred wireless network list Preferred wireless network list Change the order of preferred wireless networks Wireless network coverage troubleshootingCannot connect to a wireless network Cannot synchronize a certificate About connecting to a Wi-Fi network Wi-Fi technologyConnect to a Wi-Fi network Connect to a Wi-Fi network using the PIN method Prevent your device from connecting to a Wi-Fi network About Wi-Fi profilesChange the order of Wi-Fi profiles Delete a Wi-Fi profile Change a Wi-Fi profile Advanced Wi-Fi connection settingsConnection options for Wi-Fi profiles Security options for Wi-Fi profiles Set your device to connect to a specific Wi-Fi network Wi-Fi profile IP and DNS options Change your preferred network type UMA connection settingsInstall a root certificate on your computer About connecting to a Wi-Fi network for UMA Cannot connect to a Wi-Fi network Wi-Fi technology troubleshooting Power, battery, and memory View the amount of available memory Format the device memory or a media cardBest practice Conserving memory on your device Application memory on my device is low Copy contacts from your SIM card to your contact list SIM cardAbout the SIM card phone book Add a contact to your SIM card Delete a SIM card contact Change a SIM card contactStore SMS text messages on your SIM card Change the display name for a phone number About SIM card securityProtect your SIM card with a PIN code Change the SIM card PIN code Security basics Security Set a limit for device password attempts Lock your device when you insert it in the holster Generate a random password Password keeperAbout the password keeper Add a password to the password keeper Delete a password from the password keeper View a password in the password keeperChange a password in the password keeper Hide passwords in the password keeper Encryption 270 About encryption keys Set encryption strengthGenerate an encryption key About memory cleaning Memory cleaningTurn on memory cleaning Certificate basics Certificates Import a certificate or PGP key from a media card About certificate authority profilesDownload a certificate from a certificate authority Import a certificate or PGP key from the device memory Certificate properties View properties for a certificate Send a certificate View one type of certificate in the certificate listDelete a certificate View the certificate chain for a certificate Certificate status Revoke a certificate Change the trust status of a certificate Add an email address to a certificate Certificate optionsCertificate revocation reasons Change the display name for a certificate User Guide Download a PGP key from an Ldap certificate server PGP keysCertificate shortcuts PGP key basics Download a personal PGP key from the PGP Universal Server Download an updated PGP key from an Ldap certificate server PGP key properties View properties for a PGP keySend a PGP key Clear the PGP data cache PGP key status indicatorsPGP key status Delete a PGP key PGP key revocation reasons Check the revocation status of a PGP keyChange the trust status of a PGP key Revoke a PGP key Change the display name for a PGP key PGP key options Add a certificate server PGP key troubleshootingCertificate servers PGP key shortcuts Connection options for Ldap and Dsml certificate servers Change connection information for a certificate serverConnection options for Ocsp and CRL servers About the key store Key storesSend connection information for a certificate server Delete a certificate server Synchronize the key store password with the device password Change the key store passwordChange when your device deletes the key store password Change the refresh rate for certificate revocation lists Turn off automatic backup and restore of key store data About two-factor authentication About using a smart card with your deviceSmart cards Import a certificate from a smart card Turn on two-factor authentication Prerequisites Using authentication certificates About smart password entryTurn off smart password entry Switch smart password filters Use a certificate to authenticate your smart card Change the PIN for a software token on your device Software tokensTurn off notification for smart card connections About software tokens Prerequisites Logging in to a VPN VPN settingsChange the user name and password for a VPN profile About VPN profiles Change the software token for a VPN profile About security self-testsVerify security software Third-party application control Turn on safe mode Reset connection permissions for third-party applications Turn off a prompt for a third-party application connection Set permissions for a third-party applicationConnection permissions for third-party applications Interaction permissions for third-party applications Cannot download a certificate Security troubleshootingCannot unlock my device using my smart card Data permissions for third-party applications User Guide Accept a service book Service books and diagnostic reportsService books About service books Diagnostic reports Set a default recipient for diagnostic reports Wi-Fi diagnostic reportsCannot run or submit a diagnostic report Set a default recipient for Wi-Fi diagnostic reports About Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report Include advanced data in Wi-Fi diagnostic reports Click Save 308 Change the display font Accessibility optionsUse reverse contrast for the screen display Assign ring tones and alerts to a contact Use grayscale for the screen displaySet the number of icons that appear on the Home screen Turn on event sounds TTY support Voice dialing Make a call using a voice command Predictive input method Type text using the predictive input methodPredict words as you type About BrickBreaker BrickBreakerBrickBreaker capsules Set the paddle speed Adjust the volumeBrickBreaker scoring Play BrickBreaker Check the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web site Form a word Word Mole gameWord Mole game basics About the Word Mole game Resume a game Turn on tutorial modeSingle-player games Save a game Accept an invitation Multiplayer gamesCheck the Leaderboard on the Word Mole game web site Invite a player Word Mole game troubleshooting Some words that I submit are not recognized ADN Glossary EAP-FAST MMS SHA WML 327 Legal notice 328 901,307 490,165 056,109 504,773 101,501 User Guide