User Guide
SWDT643442-643442-1005020121-001
Contents
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Welcome to BlackBerry
Feature availability
Complete the setup wizard
Start using your device
Set up an email address
Find more information
BlackBerry basics
Navigation and typing
About the Menu key and Escape key
Move around the screen
Change your ring tone
Send an email message
Send an SMS text message
Schedule an appointment
Add a contact
Take a picture
Record a video
Turn on the alarm
Pair with a Bluetooth enabled device
Visit a web
Cannot set up an email address
Troubleshooting basics
Cannot make or receive calls
Am not receiving messages
Cannot save media files
Cannot send SMS text messages
Cannot play a media file on a web
Shortcuts
BlackBerry basics shortcuts
Phone shortcuts
Message shortcuts
Media shortcuts
File and attachment shortcuts
Browser shortcuts
Typing shortcuts
Calendar shortcuts
Search shortcuts
Shortcuts troubleshooting
Map shortcuts
Cannot use a shortcut
Phone basics
Phone
Find your phone number
Answer a call
Mute a call
Place a call on hold
Turn on the speakerphone
Switch applications during a call
Dial using numbers or letters
Make a call when your device is locked
About using a headset
About emergency calls
Emergency calls
Make an emergency call
About GPS technology
Adjust the volume
Volume
Change the default volume for calls
Improve sound quality during a call
Change the voice mail access number
About your voice mail greeting and voice mail password
Voice mail
Improve sound quality for all calls
Speed dial
Set up speed dial for a contact
Conference calls
Change the contact assigned to a speed dial key
Create a phone number link for a conference call
Make a conference call
Speak privately with a contact during a conference call
Disconnect a contact from a conference call
About call logs
Call logs
View call logs in the messages application
Add notes to a call log
Send a call log
Change call log notes
Delete call logs
Delete call log notes
Call forwarding
Call waiting
Turn on call waiting
About call forwarding
Add a call forwarding phone number
Change a call forwarding phone number
Delete a call forwarding phone number
Call blocking
Change the call blocking password
About call blocking
Block calls
About fixed dialing
Fixed dialing
Turn on fixed dialing
Add a contact to your fixed dialing list
Change a contact in your fixed dialing list
Smart dialing
Delete a contact from your fixed dialing list
About smart dialing
TTY support
Set the default country code and area code
Set options for dialing extensions
About TTY support
About hearing aid mode
Hearing aid mode
Turn on hearing aid mode
Turn on TTY support
Multiple phone numbers
Switch the active phone number
Phone options
About multiple phone numbers
Hide or display your phone number when you make calls
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
Reset a call timer
Stop ending calls when you insert your device in the holster
My phone number appears as Unknown in the phone application
Phone troubleshooting
Some features are not available on my device
Cannot make calls using a voice command
Cannot check my voice mail
Cannot change the number of times that my device rings
Voice commands
Perform an action using a voice command
Available voice commands
Change the language for voice commands
Turn off choice lists for voice commands
Change the options for voice prompts
Improve voice recognition
Voice commands troubleshooting
Messages
Message basics
Composing messages
Add a signature
Sending messages
Delete the disclaimer from an email message
Create a link for a PIN
Send an SMS text message
Send a PIN message
Reply to a message
Send an MMS message
Forward a message
Resend a message
Managing messages
Group email messages by subject
View messages in a specific folder
Delete a message
Delete multiple messages
Email message basics
Email messages
Delete the original text from a reply message
File an email message
Stop storing messages sent from your device on your computer
Attach a file to an email message
Resize a picture before you send it as an attachment
Email message filters
About email message filters
Create an email message filter
Options for email message filters
Create an email message filter based on a contact or subject
Change an email message filter
Turn on an email message filter
Prioritize email message filters
Delete an email message filter
About synchronization of email message folders
Email message folders
Add an email message folder
Rename an email message folder
Move an email message folder
Email message flags
Delete an email message folder
About flags
Change a flag
Email message options
Remove a flag
Check spelling automatically before sending email messages
Request delivery or read confirmation for email messages
View email messages in plain text format
Stop loading pictures in Html email messages
Receive only the first section of long email messages
Hide filed email messages
About PIN messages
PIN messages
Find your PIN
Stop displaying recent contacts in email address fields
Send a PIN message
SMS text messages
Set a high importance level for received PIN messages
SMS text message basics
Delete the history from an SMS text message
Options for SMS text messages
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Request delivery notification for all SMS text messages
Set a wireless network type for sending SMS text messages
About cell broadcasting
Cell broadcasting
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
MMS message basics
MMS messages
Rename a cell broadcast channel
About MMS messages
Create a slide show in an MMS message
MMS message attachments
Attach a media file to an MMS message
Attach a contact or appointment to an MMS message
Add an appointment to your calendar from an MMS message
MMS message options
Add a contact to your contact list from an MMS message
Save a media file from an MMS message
Message list options
Stop receiving MMS messages when roaming
View the size of an MMS message before sending it
Block MMS messages
Change how a message list displays messages
Set how long your device stores messages
About multiple message lists
Hide sent messages
Hide the new or unopened message indicator
Add a contact to your allowed sender list
Block incoming messages
Reset a blocked message counter
MIME-protected messages
MIME-protected message basics
Download the certificate used to sign or encrypt a message
Attach a certificate to a message
Add a certificate from a message
Add a certificate from an attachment
Digital signature indicators for S/MIME protected messages
Attachment indicators in S/MIME-protected messages
MIME-protected message status
View the certificate used to sign or encrypt a message
MIME-protected message options
Encryption status indicators
Check the status of a certificate or certificate chain
Change your signing or encryption certificate
Change the default signing and encryption option
Change the default message classification
About message classifications
Change the size of S/MIME indicators in messages
IBM Lotus Notes native encrypted messages
MIME-protected message troubleshooting
About IBM Lotus Notes native encrypted messages
Cannot open an attachment in an encrypted message
PGP protected messages
Encrypt a message using IBM Lotus Notes native encryption
Prerequisites IBM Lotus Notes native encryption
PGP protected message basics
Attach a PGP key to a message
Encrypt a PGP protected message with a pass phrase
Download the PGP key used to sign or encrypt a message
Add a PGP key from a message
Digital signature indicators for PGP protected messages
Attachment indicators in PGP protected messages
PGP protected message status
View the PGP key used to sign or encrypt a message
Change your signing and encryption key
PGP protected message options
Change the size of PGP indicators in messages
Change the encryption algorithms for PGP protected messages
PGP protected message troubleshooting
Message shortcuts
Cannot send messages
Message troubleshooting
Am not receiving SMS text messages
Cannot file email messages
Message or attachment does not appear or is truncated
Some messages no longer appear on my device
Html email messages do not appear correctly
Some email message folders appear dimmed
Email message filters are not working correctly
Cannot turn on cell broadcasting
Cannot attach a file to an MMS message
Feature availability
File and attachment basics
Files and attachments
About files and attachments
Open a file or an attachment
Locate a file saved on your device
Stop downloading a file or an attachment
Locate a file saved on your organizations network
Save a file from your organizations network to your device
Send a file as an attachment
Open a link in a file or an attachment
Set font options for a file or an attachment
Managing files and attachments
View the table of contents in a document
Documents
View tracked changes in a document
Spreadsheets
Presentations
Media files
Zoom in to or out from a slide
VCard contact attachments
Save a slide
About vCard contact attachments
Attachment troubleshooting
Skipped content bar appears in a document
Question mark appears on a slide
Audio and video files
Media
Play a media file
Record a voice note
Pause a media file
Fast-forward or rewind a media file
Play a media file on a web
Repeat songs
Improve sound quality for media files
Amplify the volume using the audio boost feature
Display closed captions in videos
Keep backlighting on when you play a video
Playlists
About playlists
Add the song that is playing to a playlist
Add a song to a playlist
Change the order of songs in a playlist
Delete a song from a playlist
Create an automatic playlist
Repeat a playlist
Rename a playlist
Video recorder
Turn on video lighting
Delete a playlist
Apply a color effect to videos
Change the video size and format
Change the location for storing videos
Change the size of pictures that you take
Camera
Set picture quality
Change the location for storing pictures
Pictures
Change the autofocus setting
Apply a color effect to pictures
View a picture
Zoom in to or out from a picture
Pan a picture
Rotate a picture
Save a picture from an MMS message or a web
Change the number of seconds between slides in a slide show
View pictures as a slide show
View pictures in list view
Sort pictures
Managing media files
Rename an audio or video file
Rename a picture or picture folder
Delete a media file or folder
Move a media file
Search for a media file
View properties for a media file
About media cards
Memory and media cards
Format the device memory or a media card
View the amount of memory used by media files
Turn off mass storage mode or MTP
Turn off the prompt for mass storage mode
Turn off media card support
About compression
About file encryption
Turn on encryption
About transferring and synchronizing media files
Transferring and downloading media files
Save a media file from a web
Stop downloading an attachment
Receive a media file using Bluetooth technology
Send a media file
Download a ring tone
Download a picture
Media troubleshooting
Cannot open media files
My device does not recognize my media card
My device is not using the correct ring tone or wallpaper
Flash dims or turns off
Some pictures that I take are blurry
Browser
Browser basics
Browsing web pages
Refresh a web
Move back or forward a web
Save a web page to a message list
Stop loading a web
Viewing, copying, and forwarding addresses
Viewing pictures and playing media files
About bookmarks for web pages
Browser bookmarks
Add a bookmark for a web
Change a bookmark for a web
Add a bookmark folder for web pages
Delete a bookmark for a web
File a bookmark for a web
Rename a bookmark folder for web pages
Web feeds
View web feed content
Delete a bookmark folder for web pages
About web feeds
Mark a web feed title as opened or unopened
Listen to web feed content
Change a web feed
File a web feed
Browser options
Change the default browser view
Change the home page or start
Change JavaScript options
Change display options for web pages
Change font options for web pages
Set the character encoding for all web pages
About browser configurations
Clear a browser cache
Clear the browser history
Set the default browser configuration
About Gears
Change the Gears permissions for a web site
About TLS
Browser security
About Wtls
Manage browser security
Wtls options
Add a trusted content server
About browser push
Browser push
Turn off browser push
Browser push options
Browser shortcuts
Cannot set up automatic synchronization for bookmarks
Browser troubleshooting
No browser is available on my device
Cannot play a song or video on a web
Set the date and time manually
Date, time, and alarm
Set options for bedside clock mode
Turn on bedside clock mode
Change the clock face
Display a second time zone
Silence the alarm
Turn on the alarm
Change alarm notification options
Use the stopwatch
Change timer notification options
Set the timer
Date, time, and alarm troubleshooting
Time on my device is incorrect
User Guide
Personal organizer
Contacts
Contact basics
View a contact
Add a pause or a wait to a phone number
Change a contact
Delete a contact
About custom ring tones
Customizing contacts
Assign a ring tone to a contact
Add a caller ID picture for a contact
Delete the caller ID picture for a contact
Mailing lists
About mailing lists
Create a mailing list
Multiple contact lists
Sort contacts or tasks
Contact list options
Change the display options for contacts
Turn off the prompt that appears before you delete items
Contact troubleshooting
Calendar
Calendar basics
Schedule an appointment quickly in Day view
Schedule a meeting
Recurrence fields
Open an appointment, meeting, or alarm
Schedule an alarm
Delete an appointment, meeting, or alarm
Switch days in Day view
Respond to a meeting invitation
Meetings
Check availability of meeting participants
View your calendar when responding to a meeting
Change the list of participants for a meeting
Forward a meeting invitation
Conference call meetings
Create a conference call meeting from your computer
Enter a conference call meeting
Save your conference call information
Change the default reminder time for calendar entries
Change the default calendar view
Calendar options
Change the start and end time for days
View tasks in a calendar
Change the first day of the week
Hide free time in Agenda view
View the number of calendar entries stored in a calendar
Change how long your device stores calendar entries
Multiple calendars
Cannot set some fields when scheduling appointments
Calendar troubleshooting
Calendar shortcuts
Cannot schedule appointments that span multiple days
Task basics
Tasks
Create a task
Change a task
Hide completed tasks
Change the status of a task
Send a task or memo
Delete a task
Task list options
Memo basics
Memos
View the number of tasks or memos stored on your device
Create a memo
Delete a memo
Memo list options
Categories
Delete a category
Calculator
Use the calculator
Convert a measurement
Ring tones, sounds, and alerts
Switch sound profiles
Ring tones, sounds, and alerts basics
About ring tones, sounds, and alerts
Silence your device
Change a sound profile
Create a custom sound profile
Delete a sound profile
Turn on event sounds
Assign ring tones and alerts to a contact
Turn on LED notification for wireless coverage
Turn off Bluetooth connection notification
LED notification
LED notification
My device is ringing or vibrating more times than expected
Ring tones, sounds and alerts troubleshooting
Typing basics
Typing
Typing input methods
Switch typing input methods when you are typing
Change options for typing input methods
Predictive input method
Typing options
Set the default currency symbol
Arabic and Russian typing input methods
Set the cursor speed
Turn on key tones
Spelling checker
Use shortcut keys on the Home screen
Check spelling
Correct spelling quickly while you type
Correct spelling while you type
Check spelling automatically before sending email messages
Change options for checking spelling
Change a word in the custom dictionary
Custom dictionary
Delete a word from the custom dictionary
About the custom dictionary
Add a word to the custom dictionary
Stop adding items to the custom dictionary automatically
AutoText
About AutoText
Create an AutoText entry
Change an AutoText entry
Turn off AutoText for SMS text messages
Delete an AutoText entry
Undo an AutoText change
Cannot check spelling
Typing troubleshooting
Language
Change the voice dialing language
Change the shortcut for switching typing input languages
Language troubleshooting
Turn off the shortcut for switching typing input languages
Change the display options for contacts
Some characters do not appear correctly on my device
Display and keyboard
Backlighting
Display options
Set owner information
Download a Home screen background
Change the display font
Use reverse contrast for the screen display
Add an application folder
About organizing applications
Change an application folder
Move an application icon
Delete an application folder
Keyboard options
Set the number of icons that appear on the Home screen
Turn off trackpad sounds
Themes
Display troubleshooting
Messages, attachments, and web pages
Search
Search for messages
Search criteria
Search for messages by contact or subject
Manage message search results
View a list of saved searches
Search for text in a message, in a file, or on a web
Change a saved search
Delete a saved search
Search for organizer data
Organizer data
Search for contacts in your organizations address book
Manage contact lookup results
Search shortcuts
Delete email messages over the wireless network
Reconcile email messages over the wireless network
Synchronization
About synchronization
About synchronization conflicts
Synchronize organizer data over the wireless network
Manage email reconciliation conflicts
Prerequisites Restoring data over the wireless network
Manage data synchronization conflicts
About backing up and restoring device data
User Guide
Email messages are not reconciling over the wireless network
Synchronization troubleshooting
User Guide
Bluetooth technology basics
Bluetooth technology
About Bluetooth technology
Turn on Bluetooth technology
Connect to a paired Bluetooth enabled device
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Delete a paired Bluetooth enabled device
Rename a paired Bluetooth enabled device
Bluetooth profiles
Bluetooth technology options
Change the pairing name for your BlackBerry device
Restrict outgoing calls
Make your BlackBerry device discoverable
Turn off a Bluetooth profile
Turn off the prompt that appears when connecting or pairing
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
Cannot share contacts with a paired Bluetooth enabled device
Cannot pair with a Bluetooth enabled device
About GPS technology
GPS technology
Get your GPS location
Turn off location aiding
GPS technology troubleshooting
Prevent others from tracking your location
Cannot use GPS technology
Map basics
Maps
View a list of points of interest near a location
View an address on a map using a link
View points of interest on a map
Track your movement
Set a home or work address
Navigation
Show or hide a layer on a map
Zoom in to a direction on a route
Pan a map
Maps bookmarks
Add a bookmark for a location or route
Change a bookmark for a location or route
Add a bookmark folder for locations or routes
Map options
File a bookmark for a location or route
Set the GPS receiver that you use to track your movement
View status information at the top of a map
Keep backlighting on when you track your movement
View north at the top of a map
Hide the tracking information at the bottom of a map
Maps troubleshooting
View a geotagged picture on a map
Diagonal lines appear on a map
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Turn on invitation passwords
BlackBerry Messenger
Respond to an invitation
Groups
Conversations
Send a file to a contact
Add an emoticon
Send a voice note to a contact
Send a vCard contact attachment
View conference participants
Start a conference
Copy a conversation
Clear a conversation
Availability
Show when you are on the phone
Show when you are listening to an audio file
Receive notification when a contact becomes available
Applications
About multitasking
Keep an application running and return to the Home screen
Close an application so that it is not running
About adding applications
Add an application
View properties for an application
Delete a third-party application
View the size of an application database
Application troubleshooting
Check for application updates
About updating the BlackBerry Device Software
BlackBerry Device Software
User Guide
BlackBerry Device Software troubleshooting
Update the BlackBerry Device Software from a web site
User Guide
Turn on the connection to the wireless network
Wireless network coverage
Turn off the connection to the wireless network
Turn on or turn off data service or set roaming options
Wireless networks that your device connects to
Change the connection speed for the wireless network
LED notification for network connections
Verify the status of network connections and services
Turn on LED notification for wireless coverage
About wireless coverage indicators
Switch wireless networks manually
Roaming
About roaming and international roaming
About the preferred wireless network list
Preferred wireless network list
Wireless network coverage troubleshooting
Change the order of preferred wireless networks
Cannot connect to a wireless network
Cannot synchronize a certificate
Wi-Fi technology
About connecting to a Wi-Fi network
Connect to a Wi-Fi network
Connect to a Wi-Fi network using the PIN method
Change the order of Wi-Fi profiles
About Wi-Fi profiles
Delete a Wi-Fi profile
Prevent your device from connecting to a Wi-Fi network
Advanced Wi-Fi connection settings
Change a Wi-Fi profile
Connection options for Wi-Fi profiles
Security options for Wi-Fi profiles
Set your device to connect to a specific Wi-Fi network
Wi-Fi profile IP and DNS options
Install a root certificate on your computer
UMA connection settings
About connecting to a Wi-Fi network for UMA
Change your preferred network type
Cannot connect to a Wi-Fi network
Wi-Fi technology troubleshooting
Power, battery, and memory
Format the device memory or a media card
View the amount of available memory
Best practice Conserving memory on your device
Application memory on my device is low
About the SIM card phone book
SIM card
Add a contact to your SIM card
Copy contacts from your SIM card to your contact list
Change a SIM card contact
Delete a SIM card contact
Store SMS text messages on your SIM card
Protect your SIM card with a PIN code
About SIM card security
Change the SIM card PIN code
Change the display name for a phone number
Security basics
Security
Set a limit for device password attempts
Lock your device when you insert it in the holster
About the password keeper
Password keeper
Add a password to the password keeper
Generate a random password
Change a password in the password keeper
View a password in the password keeper
Hide passwords in the password keeper
Delete a password from the password keeper
Encryption
270
Set encryption strength
About encryption keys
Generate an encryption key
Memory cleaning
About memory cleaning
Turn on memory cleaning
Certificate basics
Certificates
Download a certificate from a certificate authority
About certificate authority profiles
Import a certificate or PGP key from the device memory
Import a certificate or PGP key from a media card
Certificate properties
View properties for a certificate
View one type of certificate in the certificate list
Send a certificate
Delete a certificate
View the certificate chain for a certificate
Certificate status
Revoke a certificate
Change the trust status of a certificate
Certificate revocation reasons
Certificate options
Change the display name for a certificate
Add an email address to a certificate
User Guide
Certificate shortcuts
PGP keys
PGP key basics
Download a PGP key from an Ldap certificate server
Download a personal PGP key from the PGP Universal Server
Download an updated PGP key from an Ldap certificate server
View properties for a PGP key
PGP key properties
Send a PGP key
PGP key status
PGP key status indicators
Delete a PGP key
Clear the PGP data cache
Change the trust status of a PGP key
Check the revocation status of a PGP key
Revoke a PGP key
PGP key revocation reasons
Change the display name for a PGP key
PGP key options
Certificate servers
PGP key troubleshooting
PGP key shortcuts
Add a certificate server
Change connection information for a certificate server
Connection options for Ldap and Dsml certificate servers
Connection options for Ocsp and CRL servers
Send connection information for a certificate server
Key stores
Delete a certificate server
About the key store
Change the key store password
Synchronize the key store password with the device password
Change when your device deletes the key store password
Change the refresh rate for certificate revocation lists
Turn off automatic backup and restore of key store data
About using a smart card with your device
About two-factor authentication
Smart cards
Import a certificate from a smart card
Turn on two-factor authentication
Turn off smart password entry
About smart password entry
Switch smart password filters
Prerequisites Using authentication certificates
Use a certificate to authenticate your smart card
Turn off notification for smart card connections
Software tokens
About software tokens
Change the PIN for a software token on your device
Change the user name and password for a VPN profile
VPN settings
About VPN profiles
Prerequisites Logging in to a VPN
Verify security software
About security self-tests
Third-party application control
Change the software token for a VPN profile
Turn on safe mode
Reset connection permissions for third-party applications
Set permissions for a third-party application
Turn off a prompt for a third-party application connection
Connection permissions for third-party applications
Interaction permissions for third-party applications
Cannot unlock my device using my smart card
Security troubleshooting
Data permissions for third-party applications
Cannot download a certificate
User Guide
Service books
Service books and diagnostic reports
About service books
Accept a service book
Diagnostic reports
Wi-Fi diagnostic reports
Set a default recipient for diagnostic reports
Cannot run or submit a diagnostic report
Submit a Wi-Fi diagnostic report
About Wi-Fi diagnostic reports
Include advanced data in Wi-Fi diagnostic reports
Set a default recipient for Wi-Fi diagnostic reports
Click Save 308
Accessibility options
Change the display font
Use reverse contrast for the screen display
Set the number of icons that appear on the Home screen
Use grayscale for the screen display
Turn on event sounds
Assign ring tones and alerts to a contact
TTY support
Voice dialing
Make a call using a voice command
Type text using the predictive input method
Predictive input method
Predict words as you type
BrickBreaker
About BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Adjust the volume
Play BrickBreaker
Set the paddle speed
Check the high scores on the BrickBreaker web site
Submit a score to the BrickBreaker high score web site
Word Mole game basics
Word Mole game
About the Word Mole game
Form a word
Single-player games
Turn on tutorial mode
Save a game
Resume a game
Check the Leaderboard on the Word Mole game web site
Multiplayer games
Invite a player
Accept an invitation
Word Mole game troubleshooting
Some words that I submit are not recognized
ADN
Glossary
EAP-FAST
MMS
SHA
WML
327
Legal notice
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901,307 490,165 056,109 504,773 101,501
User Guide