Service books and diagnostic reports | Blackberry 9700 instruction

User Guide

Service books and diagnostic reports

Service books

About service books

Service books determine which services are available on your BlackBerry® device.

Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry® Desktop Manager.

Accept a service book

1.On the Home screen or in a folder, click the Options icon.

2.Click Advanced Options.

3.Click Service Book.

4.Highlight the new service book.

5.Press the Menu key.

6.Click Accept.

Delete a service book

1.On the Home screen or in a folder, click the Options icon.

2.Click Advanced Options.

3.Click Service Book.

4.Highlight a service book.

5.Press the Menu key.

6.Click Delete.

To restore a service book, press the Menu key. Click Undelete.

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Blackberry 9700 Service books and diagnostic reports, About service books, Accept a service book, Delete a service book

Contents

User Guide SWDT643442-643442-1005020121-001 Contents 106 129 181 229 240 259 304 Feature availability Welcome to BlackBerry Set up an email address Start using your deviceComplete the setup wizard Find more information About the Menu key and Escape key Navigation and typingBlackBerry basics Move around the screen Change your ring tone Send an email messageSend an SMS text message Take a picture Add a contactSchedule an appointment Record a video Turn on the alarm Pair with a Bluetooth enabled deviceVisit a web Cannot make or receive calls Troubleshooting basicsCannot set up an email address Am not receiving messages Cannot send SMS text messages Cannot save media files Cannot play a media file on a web Shortcuts BlackBerry basics shortcutsPhone shortcuts Message shortcuts File and attachment shortcuts Media shortcuts Browser shortcuts Calendar shortcuts Typing shortcuts Map shortcuts Shortcuts troubleshootingSearch shortcuts Cannot use a shortcut Find your phone number PhonePhone basics Answer a call Mute a call Place a call on holdTurn on the speakerphone Make a call when your device is locked Dial using numbers or lettersSwitch applications during a call About using a headset Make an emergency call Emergency callsAbout emergency calls About GPS technology Change the default volume for calls VolumeAdjust the volume Improve sound quality during a call Voice mail About your voice mail greeting and voice mail passwordChange the voice mail access number Improve sound quality for all calls Conference calls Set up speed dial for a contactSpeed dial Change the contact assigned to a speed dial key Speak privately with a contact during a conference call Make a conference callCreate a phone number link for a conference call Disconnect a contact from a conference call View call logs in the messages application Call logsAbout call logs Add notes to a call log Delete call logs Change call log notesSend a call log Delete call log notes Turn on call waiting Call waitingCall forwarding About call forwarding Add a call forwarding phone number Change a call forwarding phone numberDelete a call forwarding phone number About call blocking Change the call blocking passwordCall blocking Block calls Turn on fixed dialing Fixed dialingAbout fixed dialing Add a contact to your fixed dialing list Delete a contact from your fixed dialing list Smart dialingChange a contact in your fixed dialing list About smart dialing Set options for dialing extensions Set the default country code and area codeTTY support About TTY support Turn on hearing aid mode Hearing aid modeAbout hearing aid mode Turn on TTY support Phone options Switch the active phone numberMultiple phone numbers About multiple phone numbers Hide or display your phone number when you make calls Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Stop ending calls when you insert your device in the holster Reset a call timer Phone troubleshooting My phone number appears as Unknown in the phone application Cannot check my voice mail Cannot make calls using a voice commandSome features are not available on my device Cannot change the number of times that my device rings Voice commands Perform an action using a voice commandAvailable voice commands Change the language for voice commands Turn off choice lists for voice commandsChange the options for voice prompts Voice commands troubleshooting Improve voice recognition Messages Message basicsComposing messages Delete the disclaimer from an email message Sending messagesAdd a signature Create a link for a PIN Send a PIN message Send an SMS text message Forward a message Send an MMS messageReply to a message Resend a message Managing messages Delete a message View messages in a specific folderGroup email messages by subject Delete multiple messages Delete the original text from a reply message Email messagesEmail message basics File an email message Attach a file to an email message Stop storing messages sent from your device on your computer About email message filters Email message filtersResize a picture before you send it as an attachment Create an email message filter Create an email message filter based on a contact or subject Options for email message filters Prioritize email message filters Turn on an email message filterChange an email message filter Delete an email message filter Add an email message folder Email message foldersAbout synchronization of email message folders Rename an email message folder Delete an email message folder Email message flagsMove an email message folder About flags Remove a flag Email message optionsChange a flag Check spelling automatically before sending email messages Request delivery or read confirmation for email messages View email messages in plain text formatStop loading pictures in Html email messages Hide filed email messages Receive only the first section of long email messages Find your PIN PIN messagesAbout PIN messages Stop displaying recent contacts in email address fields Set a high importance level for received PIN messages SMS text messagesSend a PIN message SMS text message basics Turn off AutoText for SMS text messages Options for SMS text messagesDelete the history from an SMS text message View more of the history in SMS text messages Set a wireless network type for sending SMS text messages Request delivery notification for all SMS text messages Turn on cell broadcasting Cell broadcastingAbout cell broadcasting Stop receiving messages from a cell broadcast channel Rename a cell broadcast channel MMS messagesMMS message basics About MMS messages Attach a media file to an MMS message MMS message attachmentsCreate a slide show in an MMS message Attach a contact or appointment to an MMS message Add a contact to your contact list from an MMS message MMS message optionsAdd an appointment to your calendar from an MMS message Save a media file from an MMS message View the size of an MMS message before sending it Stop receiving MMS messages when roamingMessage list options Block MMS messages Set how long your device stores messages Change how a message list displays messages About multiple message lists Hide the new or unopened message indicator Hide sent messages Block incoming messages Add a contact to your allowed sender list Reset a blocked message counter MIME-protected messagesMIME-protected message basics Add a certificate from a message Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from an attachment MIME-protected message status Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages View the certificate used to sign or encrypt a message Check the status of a certificate or certificate chain Encryption status indicatorsMIME-protected message options Change your signing or encryption certificate Change the default signing and encryption option Change the default message classificationAbout message classifications Change the size of S/MIME indicators in messages About IBM Lotus Notes native encrypted messages MIME-protected message troubleshootingIBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted message Prerequisites IBM Lotus Notes native encryption Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages PGP protected message basics Download the PGP key used to sign or encrypt a message Encrypt a PGP protected message with a pass phraseAttach a PGP key to a message Add a PGP key from a message PGP protected message status Attachment indicators in PGP protected messagesDigital signature indicators for PGP protected messages View the PGP key used to sign or encrypt a message PGP protected message options Change your signing and encryption key Change the size of PGP indicators in messages PGP protected message troubleshooting Change the encryption algorithms for PGP protected messages Message shortcuts Message troubleshooting Cannot send messages Cannot file email messages Am not receiving SMS text messages Html email messages do not appear correctly Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Some email message folders appear dimmed Email message filters are not working correctly Cannot turn on cell broadcastingCannot attach a file to an MMS message Feature availability About files and attachments Files and attachmentsFile and attachment basics Open a file or an attachment Locate a file saved on your organizations network Stop downloading a file or an attachmentLocate a file saved on your device Save a file from your organizations network to your device Send a file as an attachment Open a link in a file or an attachmentSet font options for a file or an attachment Managing files and attachments View the table of contents in a document DocumentsView tracked changes in a document Spreadsheets Media files Presentations Save a slide VCard contact attachmentsZoom in to or out from a slide About vCard contact attachments Attachment troubleshooting Skipped content bar appears in a documentQuestion mark appears on a slide Play a media file MediaAudio and video files Record a voice note Play a media file on a web Fast-forward or rewind a media filePause a media file Repeat songs Amplify the volume using the audio boost feature Improve sound quality for media files Playlists Keep backlighting on when you play a videoDisplay closed captions in videos About playlists Change the order of songs in a playlist Add a song to a playlistAdd the song that is playing to a playlist Delete a song from a playlist Create an automatic playlist Repeat a playlistRename a playlist Video recorder Turn on video lightingDelete a playlist Apply a color effect to videos Change the video size and formatChange the location for storing videos Set picture quality CameraChange the size of pictures that you take Change the location for storing pictures Apply a color effect to pictures Change the autofocus settingPictures View a picture Rotate a picture Pan a pictureZoom in to or out from a picture Save a picture from an MMS message or a web View pictures in list view View pictures as a slide showChange the number of seconds between slides in a slide show Sort pictures Managing media files Rename an audio or video fileRename a picture or picture folder Search for a media file Move a media fileDelete a media file or folder View properties for a media file Format the device memory or a media card Memory and media cardsAbout media cards View the amount of memory used by media files Turn off mass storage mode or MTP Turn off the prompt for mass storage modeTurn off media card support About compression About file encryptionTurn on encryption Transferring and downloading media files About transferring and synchronizing media files Save a media file from a web Send a media file Receive a media file using Bluetooth technologyStop downloading an attachment Download a ring tone Download a picture Media troubleshooting Cannot open media filesMy device does not recognize my media card My device is not using the correct ring tone or wallpaper Flash dims or turns offSome pictures that I take are blurry Browser Browser basicsBrowsing web pages Save a web page to a message list Move back or forward a webRefresh a web Stop loading a web Viewing, copying, and forwarding addresses Viewing pictures and playing media files Add a bookmark for a web Browser bookmarksAbout bookmarks for web pages Change a bookmark for a web File a bookmark for a web Delete a bookmark for a webAdd a bookmark folder for web pages Rename a bookmark folder for web pages Delete a bookmark folder for web pages View web feed contentWeb feeds About web feeds Change a web feed Listen to web feed contentMark a web feed title as opened or unopened File a web feed Change the home page or start Change the default browser viewBrowser options Change JavaScript options Change display options for web pages Change font options for web pagesSet the character encoding for all web pages About browser configurations Clear a browser cacheClear the browser history Set the default browser configuration About GearsChange the Gears permissions for a web site About Wtls Browser securityAbout TLS Manage browser security Add a trusted content server Wtls options Turn off browser push Browser pushAbout browser push Browser push options Browser shortcuts No browser is available on my device Browser troubleshootingCannot set up automatic synchronization for bookmarks Cannot play a song or video on a web Date, time, and alarm Set the date and time manually Change the clock face Turn on bedside clock modeSet options for bedside clock mode Display a second time zone Change alarm notification options Turn on the alarmSilence the alarm Use the stopwatch Date, time, and alarm troubleshooting Set the timerChange timer notification options Time on my device is incorrect User Guide Personal organizer ContactsContact basics Change a contact Add a pause or a wait to a phone numberView a contact Delete a contact Assign a ring tone to a contact Customizing contactsAbout custom ring tones Add a caller ID picture for a contact About mailing lists Mailing listsDelete the caller ID picture for a contact Create a mailing list Multiple contact lists Change the display options for contacts Contact list optionsSort contacts or tasks Turn off the prompt that appears before you delete items Contact troubleshooting CalendarCalendar basics Schedule an appointment quickly in Day view Schedule a meetingRecurrence fields Delete an appointment, meeting, or alarm Schedule an alarmOpen an appointment, meeting, or alarm Switch days in Day view Meetings Respond to a meeting invitation Change the list of participants for a meeting View your calendar when responding to a meetingCheck availability of meeting participants Forward a meeting invitation Conference call meetings Create a conference call meeting from your computer Enter a conference call meetingSave your conference call information Calendar options Change the default calendar viewChange the default reminder time for calendar entries Change the start and end time for days View tasks in a calendar Change the first day of the weekHide free time in Agenda view Change how long your device stores calendar entries View the number of calendar entries stored in a calendar Multiple calendars Calendar shortcuts Calendar troubleshootingCannot set some fields when scheduling appointments Cannot schedule appointments that span multiple days Create a task TasksTask basics Change a task Send a task or memo Change the status of a taskHide completed tasks Delete a task Task list options View the number of tasks or memos stored on your device MemosMemo basics Create a memo Memo list options Delete a memo Categories Use the calculator CalculatorDelete a category Convert a measurement Ring tones, sounds, and alerts basics Switch sound profilesRing tones, sounds, and alerts About ring tones, sounds, and alerts Create a custom sound profile Change a sound profileSilence your device Delete a sound profile Assign ring tones and alerts to a contact Turn on event sounds LED notification Turn off Bluetooth connection notificationTurn on LED notification for wireless coverage LED notification Ring tones, sounds and alerts troubleshooting My device is ringing or vibrating more times than expected Typing Typing basics Change options for typing input methods Switch typing input methods when you are typingTyping input methods Predictive input method Arabic and Russian typing input methods Set the default currency symbolTyping options Set the cursor speed Use shortcut keys on the Home screen Spelling checkerTurn on key tones Check spelling Check spelling automatically before sending email messages Correct spelling while you typeCorrect spelling quickly while you type Change options for checking spelling Delete a word from the custom dictionary Custom dictionaryChange a word in the custom dictionary About the custom dictionary Add a word to the custom dictionary About AutoText AutoTextStop adding items to the custom dictionary automatically Create an AutoText entry Delete an AutoText entry Turn off AutoText for SMS text messagesChange an AutoText entry Undo an AutoText change Typing troubleshooting Cannot check spelling Language Change the shortcut for switching typing input languages Change the voice dialing language Change the display options for contacts Turn off the shortcut for switching typing input languagesLanguage troubleshooting Some characters do not appear correctly on my device Display and keyboard BacklightingDisplay options Change the display font Download a Home screen backgroundSet owner information Use reverse contrast for the screen display Change an application folder About organizing applicationsAdd an application folder Move an application icon Set the number of icons that appear on the Home screen Keyboard optionsDelete an application folder Turn off trackpad sounds Themes Display troubleshooting Search for messages SearchMessages, attachments, and web pages Search criteria Manage message search results Search for messages by contact or subject Change a saved search Search for text in a message, in a file, or on a webView a list of saved searches Delete a saved search Search for contacts in your organizations address book Organizer dataSearch for organizer data Manage contact lookup results Search shortcuts Synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network About synchronization Synchronize organizer data over the wireless network About synchronization conflicts Manage data synchronization conflicts Prerequisites Restoring data over the wireless networkManage email reconciliation conflicts About backing up and restoring device data User Guide Synchronization troubleshooting Email messages are not reconciling over the wireless network User Guide About Bluetooth technology Bluetooth technologyBluetooth technology basics Turn on Bluetooth technology Connect to a paired Bluetooth enabled device Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Bluetooth technology options Bluetooth profiles Change the pairing name for your BlackBerry device Restrict outgoing callsMake your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Turn off a Bluetooth profile Bluetooth technology troubleshooting Cannot type a passkey on a Bluetooth enabled deviceMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled device Cannot share contacts with a paired Bluetooth enabled device Get your GPS location GPS technologyAbout GPS technology Turn off location aiding GPS technology troubleshooting Prevent others from tracking your locationCannot use GPS technology Maps Map basics View points of interest on a map View an address on a map using a linkView a list of points of interest near a location Track your movement Show or hide a layer on a map NavigationSet a home or work address Zoom in to a direction on a route Add a bookmark for a location or route Maps bookmarksPan a map Change a bookmark for a location or route File a bookmark for a location or route Map optionsAdd a bookmark folder for locations or routes Set the GPS receiver that you use to track your movement View north at the top of a map Keep backlighting on when you track your movementView status information at the top of a map Hide the tracking information at the bottom of a map Maps troubleshooting View a geotagged picture on a mapDiagonal lines appear on a map 228 Turn on invitation passwords BlackBerry MessengerRespond to an invitation Groups Conversations Send a voice note to a contact Add an emoticonSend a file to a contact Send a vCard contact attachment Copy a conversation Start a conferenceView conference participants Clear a conversation Availability Show when you are on the phone Show when you are listening to an audio fileReceive notification when a contact becomes available Applications About multitaskingKeep an application running and return to the Home screen Close an application so that it is not running About adding applicationsAdd an application View properties for an application Delete a third-party applicationView the size of an application database Check for application updates Application troubleshooting BlackBerry Device Software About updating the BlackBerry Device Software User Guide Update the BlackBerry Device Software from a web site BlackBerry Device Software troubleshooting User Guide Turn off the connection to the wireless network Wireless network coverageTurn on the connection to the wireless network Turn on or turn off data service or set roaming options Wireless networks that your device connects to Change the connection speed for the wireless networkLED notification for network connections Turn on LED notification for wireless coverage Verify the status of network connections and services Roaming Switch wireless networks manuallyAbout wireless coverage indicators About roaming and international roaming Preferred wireless network list About the preferred wireless network list Wireless network coverage troubleshooting Change the order of preferred wireless networksCannot connect to a wireless network Cannot synchronize a certificate Wi-Fi technology About connecting to a Wi-Fi networkConnect to a Wi-Fi network Connect to a Wi-Fi network using the PIN method Delete a Wi-Fi profile About Wi-Fi profilesChange the order of Wi-Fi profiles Prevent your device from connecting to a Wi-Fi network Advanced Wi-Fi connection settings Change a Wi-Fi profileConnection options for Wi-Fi profiles Security options for Wi-Fi profiles Wi-Fi profile IP and DNS options Set your device to connect to a specific Wi-Fi network About connecting to a Wi-Fi network for UMA UMA connection settingsInstall a root certificate on your computer Change your preferred network type Wi-Fi technology troubleshooting Cannot connect to a Wi-Fi network Power, battery, and memory Format the device memory or a media card View the amount of available memoryBest practice Conserving memory on your device Application memory on my device is low Add a contact to your SIM card SIM cardAbout the SIM card phone book Copy contacts from your SIM card to your contact list Change a SIM card contact Delete a SIM card contactStore SMS text messages on your SIM card Change the SIM card PIN code About SIM card securityProtect your SIM card with a PIN code Change the display name for a phone number Security Security basics Lock your device when you insert it in the holster Set a limit for device password attempts Add a password to the password keeper Password keeperAbout the password keeper Generate a random password Hide passwords in the password keeper View a password in the password keeperChange a password in the password keeper Delete a password from the password keeper Encryption 270 Set encryption strength About encryption keysGenerate an encryption key Memory cleaning About memory cleaningTurn on memory cleaning Certificates Certificate basics Import a certificate or PGP key from the device memory About certificate authority profilesDownload a certificate from a certificate authority Import a certificate or PGP key from a media card View properties for a certificate Certificate properties View one type of certificate in the certificate list Send a certificateDelete a certificate Certificate status View the certificate chain for a certificate Change the trust status of a certificate Revoke a certificate Change the display name for a certificate Certificate optionsCertificate revocation reasons Add an email address to a certificate User Guide PGP key basics PGP keysCertificate shortcuts Download a PGP key from an Ldap certificate server Download an updated PGP key from an Ldap certificate server Download a personal PGP key from the PGP Universal Server View properties for a PGP key PGP key propertiesSend a PGP key Delete a PGP key PGP key status indicatorsPGP key status Clear the PGP data cache Revoke a PGP key Check the revocation status of a PGP keyChange the trust status of a PGP key PGP key revocation reasons PGP key options Change the display name for a PGP key PGP key shortcuts PGP key troubleshootingCertificate servers Add a certificate server Change connection information for a certificate server Connection options for Ldap and Dsml certificate serversConnection options for Ocsp and CRL servers Delete a certificate server Key storesSend connection information for a certificate server About the key store Change the key store password Synchronize the key store password with the device passwordChange when your device deletes the key store password Turn off automatic backup and restore of key store data Change the refresh rate for certificate revocation lists About using a smart card with your device About two-factor authenticationSmart cards Turn on two-factor authentication Import a certificate from a smart card Switch smart password filters About smart password entryTurn off smart password entry Prerequisites Using authentication certificates Use a certificate to authenticate your smart card About software tokens Software tokensTurn off notification for smart card connections Change the PIN for a software token on your device About VPN profiles VPN settingsChange the user name and password for a VPN profile Prerequisites Logging in to a VPN Third-party application control About security self-testsVerify security software Change the software token for a VPN profile Reset connection permissions for third-party applications Turn on safe mode Set permissions for a third-party application Turn off a prompt for a third-party application connectionConnection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications Security troubleshootingCannot unlock my device using my smart card Cannot download a certificate User Guide About service books Service books and diagnostic reportsService books Accept a service book Diagnostic reports Wi-Fi diagnostic reports Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report Include advanced data in Wi-Fi diagnostic reports About Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report Set a default recipient for Wi-Fi diagnostic reports Click Save 308 Accessibility options Change the display fontUse reverse contrast for the screen display Turn on event sounds Use grayscale for the screen displaySet the number of icons that appear on the Home screen Assign ring tones and alerts to a contact TTY support Make a call using a voice command Voice dialing Type text using the predictive input method Predictive input methodPredict words as you type BrickBreaker About BrickBreakerBrickBreaker capsules Play BrickBreaker Adjust the volumeBrickBreaker scoring Set the paddle speed Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web site About the Word Mole game Word Mole gameWord Mole game basics Form a word Save a game Turn on tutorial modeSingle-player games Resume a game Invite a player Multiplayer gamesCheck the Leaderboard on the Word Mole game web site Accept an invitation Word Mole game troubleshooting Some words that I submit are not recognized Glossary ADN EAP-FAST MMS SHA WML Legal notice 327 328 901,307 490,165 056,109 504,773 101,501 User Guide