User Guide
SWDT643442-643442-1005020121-001
Contents
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Feature availability
Welcome to BlackBerry
Set up an email address
Start using your device
Complete the setup wizard
Find more information
About the Menu key and Escape key
Navigation and typing
BlackBerry basics
Move around the screen
Send an email message
Change your ring tone
Send an SMS text message
Take a picture
Add a contact
Schedule an appointment
Record a video
Pair with a Bluetooth enabled device
Turn on the alarm
Visit a web
Cannot make or receive calls
Troubleshooting basics
Cannot set up an email address
Am not receiving messages
Cannot send SMS text messages
Cannot save media files
Cannot play a media file on a web
BlackBerry basics shortcuts
Shortcuts
Phone shortcuts
Message shortcuts
File and attachment shortcuts
Media shortcuts
Browser shortcuts
Calendar shortcuts
Typing shortcuts
Map shortcuts
Shortcuts troubleshooting
Search shortcuts
Cannot use a shortcut
Find your phone number
Phone
Phone basics
Answer a call
Place a call on hold
Mute a call
Turn on the speakerphone
Make a call when your device is locked
Dial using numbers or letters
Switch applications during a call
About using a headset
Make an emergency call
Emergency calls
About emergency calls
About GPS technology
Change the default volume for calls
Volume
Adjust the volume
Improve sound quality during a call
Voice mail
About your voice mail greeting and voice mail password
Change the voice mail access number
Improve sound quality for all calls
Conference calls
Set up speed dial for a contact
Speed dial
Change the contact assigned to a speed dial key
Speak privately with a contact during a conference call
Make a conference call
Create a phone number link for a conference call
Disconnect a contact from a conference call
View call logs in the messages application
Call logs
About call logs
Add notes to a call log
Delete call logs
Change call log notes
Send a call log
Delete call log notes
Turn on call waiting
Call waiting
Call forwarding
About call forwarding
Change a call forwarding phone number
Add a call forwarding phone number
Delete a call forwarding phone number
About call blocking
Change the call blocking password
Call blocking
Block calls
Turn on fixed dialing
Fixed dialing
About fixed dialing
Add a contact to your fixed dialing list
Delete a contact from your fixed dialing list
Smart dialing
Change a contact in your fixed dialing list
About smart dialing
Set options for dialing extensions
Set the default country code and area code
TTY support
About TTY support
Turn on hearing aid mode
Hearing aid mode
About hearing aid mode
Turn on TTY support
Phone options
Switch the active phone number
Multiple phone numbers
About multiple phone numbers
Sort phone numbers or contacts on the Phone screen
Hide or display your phone number when you make calls
Turn off the prompt that appears before you delete items
Stop ending calls when you insert your device in the holster
Reset a call timer
Phone troubleshooting
My phone number appears as Unknown in the phone application
Cannot check my voice mail
Cannot make calls using a voice command
Some features are not available on my device
Cannot change the number of times that my device rings
Perform an action using a voice command
Voice commands
Available voice commands
Turn off choice lists for voice commands
Change the language for voice commands
Change the options for voice prompts
Voice commands troubleshooting
Improve voice recognition
Message basics
Messages
Composing messages
Delete the disclaimer from an email message
Sending messages
Add a signature
Create a link for a PIN
Send a PIN message
Send an SMS text message
Forward a message
Send an MMS message
Reply to a message
Resend a message
Managing messages
Delete a message
View messages in a specific folder
Group email messages by subject
Delete multiple messages
Delete the original text from a reply message
Email messages
Email message basics
File an email message
Attach a file to an email message
Stop storing messages sent from your device on your computer
About email message filters
Email message filters
Resize a picture before you send it as an attachment
Create an email message filter
Create an email message filter based on a contact or subject
Options for email message filters
Prioritize email message filters
Turn on an email message filter
Change an email message filter
Delete an email message filter
Add an email message folder
Email message folders
About synchronization of email message folders
Rename an email message folder
Delete an email message folder
Email message flags
Move an email message folder
About flags
Remove a flag
Email message options
Change a flag
Check spelling automatically before sending email messages
View email messages in plain text format
Request delivery or read confirmation for email messages
Stop loading pictures in Html email messages
Hide filed email messages
Receive only the first section of long email messages
Find your PIN
PIN messages
About PIN messages
Stop displaying recent contacts in email address fields
Set a high importance level for received PIN messages
SMS text messages
Send a PIN message
SMS text message basics
Turn off AutoText for SMS text messages
Options for SMS text messages
Delete the history from an SMS text message
View more of the history in SMS text messages
Set a wireless network type for sending SMS text messages
Request delivery notification for all SMS text messages
Turn on cell broadcasting
Cell broadcasting
About cell broadcasting
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
MMS messages
MMS message basics
About MMS messages
Attach a media file to an MMS message
MMS message attachments
Create a slide show in an MMS message
Attach a contact or appointment to an MMS message
Add a contact to your contact list from an MMS message
MMS message options
Add an appointment to your calendar from an MMS message
Save a media file from an MMS message
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
Message list options
Block MMS messages
Set how long your device stores messages
Change how a message list displays messages
About multiple message lists
Hide the new or unopened message indicator
Hide sent messages
Block incoming messages
Add a contact to your allowed sender list
MIME-protected messages
Reset a blocked message counter
MIME-protected message basics
Add a certificate from a message
Attach a certificate to a message
Download the certificate used to sign or encrypt a message
Add a certificate from an attachment
MIME-protected message status
Attachment indicators in S/MIME-protected messages
Digital signature indicators for S/MIME protected messages
View the certificate used to sign or encrypt a message
Check the status of a certificate or certificate chain
Encryption status indicators
MIME-protected message options
Change your signing or encryption certificate
Change the default message classification
Change the default signing and encryption option
About message classifications
Change the size of S/MIME indicators in messages
About IBM Lotus Notes native encrypted messages
MIME-protected message troubleshooting
IBM Lotus Notes native encrypted messages
Cannot open an attachment in an encrypted message
Prerequisites IBM Lotus Notes native encryption
Encrypt a message using IBM Lotus Notes native encryption
PGP protected messages
PGP protected message basics
Download the PGP key used to sign or encrypt a message
Encrypt a PGP protected message with a pass phrase
Attach a PGP key to a message
Add a PGP key from a message
PGP protected message status
Attachment indicators in PGP protected messages
Digital signature indicators for PGP protected messages
View the PGP key used to sign or encrypt a message
PGP protected message options
Change your signing and encryption key
Change the size of PGP indicators in messages
PGP protected message troubleshooting
Change the encryption algorithms for PGP protected messages
Message shortcuts
Message troubleshooting
Cannot send messages
Cannot file email messages
Am not receiving SMS text messages
Html email messages do not appear correctly
Some messages no longer appear on my device
Message or attachment does not appear or is truncated
Some email message folders appear dimmed
Cannot turn on cell broadcasting
Email message filters are not working correctly
Cannot attach a file to an MMS message
Feature availability
About files and attachments
Files and attachments
File and attachment basics
Open a file or an attachment
Locate a file saved on your organizations network
Stop downloading a file or an attachment
Locate a file saved on your device
Save a file from your organizations network to your device
Open a link in a file or an attachment
Send a file as an attachment
Set font options for a file or an attachment
Managing files and attachments
Documents
View the table of contents in a document
View tracked changes in a document
Spreadsheets
Media files
Presentations
Save a slide
VCard contact attachments
Zoom in to or out from a slide
About vCard contact attachments
Skipped content bar appears in a document
Attachment troubleshooting
Question mark appears on a slide
Play a media file
Media
Audio and video files
Record a voice note
Play a media file on a web
Fast-forward or rewind a media file
Pause a media file
Repeat songs
Amplify the volume using the audio boost feature
Improve sound quality for media files
Playlists
Keep backlighting on when you play a video
Display closed captions in videos
About playlists
Change the order of songs in a playlist
Add a song to a playlist
Add the song that is playing to a playlist
Delete a song from a playlist
Repeat a playlist
Create an automatic playlist
Rename a playlist
Turn on video lighting
Video recorder
Delete a playlist
Change the video size and format
Apply a color effect to videos
Change the location for storing videos
Set picture quality
Camera
Change the size of pictures that you take
Change the location for storing pictures
Apply a color effect to pictures
Change the autofocus setting
Pictures
View a picture
Rotate a picture
Pan a picture
Zoom in to or out from a picture
Save a picture from an MMS message or a web
View pictures in list view
View pictures as a slide show
Change the number of seconds between slides in a slide show
Sort pictures
Rename an audio or video file
Managing media files
Rename a picture or picture folder
Search for a media file
Move a media file
Delete a media file or folder
View properties for a media file
Format the device memory or a media card
Memory and media cards
About media cards
View the amount of memory used by media files
Turn off the prompt for mass storage mode
Turn off mass storage mode or MTP
Turn off media card support
About file encryption
About compression
Turn on encryption
Transferring and downloading media files
About transferring and synchronizing media files
Save a media file from a web
Send a media file
Receive a media file using Bluetooth technology
Stop downloading an attachment
Download a ring tone
Download a picture
Cannot open media files
Media troubleshooting
My device does not recognize my media card
Flash dims or turns off
My device is not using the correct ring tone or wallpaper
Some pictures that I take are blurry
Browser basics
Browser
Browsing web pages
Save a web page to a message list
Move back or forward a web
Refresh a web
Stop loading a web
Viewing, copying, and forwarding addresses
Viewing pictures and playing media files
Add a bookmark for a web
Browser bookmarks
About bookmarks for web pages
Change a bookmark for a web
File a bookmark for a web
Delete a bookmark for a web
Add a bookmark folder for web pages
Rename a bookmark folder for web pages
Delete a bookmark folder for web pages
View web feed content
Web feeds
About web feeds
Change a web feed
Listen to web feed content
Mark a web feed title as opened or unopened
File a web feed
Change the home page or start
Change the default browser view
Browser options
Change JavaScript options
Change font options for web pages
Change display options for web pages
Set the character encoding for all web pages
Clear a browser cache
About browser configurations
Clear the browser history
About Gears
Set the default browser configuration
Change the Gears permissions for a web site
About Wtls
Browser security
About TLS
Manage browser security
Add a trusted content server
Wtls options
Turn off browser push
Browser push
About browser push
Browser push options
Browser shortcuts
No browser is available on my device
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
Cannot play a song or video on a web
Date, time, and alarm
Set the date and time manually
Change the clock face
Turn on bedside clock mode
Set options for bedside clock mode
Display a second time zone
Change alarm notification options
Turn on the alarm
Silence the alarm
Use the stopwatch
Date, time, and alarm troubleshooting
Set the timer
Change timer notification options
Time on my device is incorrect
User Guide
Contacts
Personal organizer
Contact basics
Change a contact
Add a pause or a wait to a phone number
View a contact
Delete a contact
Assign a ring tone to a contact
Customizing contacts
About custom ring tones
Add a caller ID picture for a contact
About mailing lists
Mailing lists
Delete the caller ID picture for a contact
Create a mailing list
Multiple contact lists
Change the display options for contacts
Contact list options
Sort contacts or tasks
Turn off the prompt that appears before you delete items
Calendar
Contact troubleshooting
Calendar basics
Schedule a meeting
Schedule an appointment quickly in Day view
Recurrence fields
Delete an appointment, meeting, or alarm
Schedule an alarm
Open an appointment, meeting, or alarm
Switch days in Day view
Meetings
Respond to a meeting invitation
Change the list of participants for a meeting
View your calendar when responding to a meeting
Check availability of meeting participants
Forward a meeting invitation
Conference call meetings
Enter a conference call meeting
Create a conference call meeting from your computer
Save your conference call information
Calendar options
Change the default calendar view
Change the default reminder time for calendar entries
Change the start and end time for days
Change the first day of the week
View tasks in a calendar
Hide free time in Agenda view
Change how long your device stores calendar entries
View the number of calendar entries stored in a calendar
Multiple calendars
Calendar shortcuts
Calendar troubleshooting
Cannot set some fields when scheduling appointments
Cannot schedule appointments that span multiple days
Create a task
Tasks
Task basics
Change a task
Send a task or memo
Change the status of a task
Hide completed tasks
Delete a task
Task list options
View the number of tasks or memos stored on your device
Memos
Memo basics
Create a memo
Memo list options
Delete a memo
Categories
Use the calculator
Calculator
Delete a category
Convert a measurement
Ring tones, sounds, and alerts basics
Switch sound profiles
Ring tones, sounds, and alerts
About ring tones, sounds, and alerts
Create a custom sound profile
Change a sound profile
Silence your device
Delete a sound profile
Assign ring tones and alerts to a contact
Turn on event sounds
LED notification
Turn off Bluetooth connection notification
Turn on LED notification for wireless coverage
LED notification
Ring tones, sounds and alerts troubleshooting
My device is ringing or vibrating more times than expected
Typing
Typing basics
Change options for typing input methods
Switch typing input methods when you are typing
Typing input methods
Predictive input method
Arabic and Russian typing input methods
Set the default currency symbol
Typing options
Set the cursor speed
Use shortcut keys on the Home screen
Spelling checker
Turn on key tones
Check spelling
Check spelling automatically before sending email messages
Correct spelling while you type
Correct spelling quickly while you type
Change options for checking spelling
Delete a word from the custom dictionary
Custom dictionary
Change a word in the custom dictionary
About the custom dictionary
Add a word to the custom dictionary
About AutoText
AutoText
Stop adding items to the custom dictionary automatically
Create an AutoText entry
Delete an AutoText entry
Turn off AutoText for SMS text messages
Change an AutoText entry
Undo an AutoText change
Typing troubleshooting
Cannot check spelling
Language
Change the shortcut for switching typing input languages
Change the voice dialing language
Change the display options for contacts
Turn off the shortcut for switching typing input languages
Language troubleshooting
Some characters do not appear correctly on my device
Backlighting
Display and keyboard
Display options
Change the display font
Download a Home screen background
Set owner information
Use reverse contrast for the screen display
Change an application folder
About organizing applications
Add an application folder
Move an application icon
Set the number of icons that appear on the Home screen
Keyboard options
Delete an application folder
Turn off trackpad sounds
Themes
Display troubleshooting
Search for messages
Search
Messages, attachments, and web pages
Search criteria
Manage message search results
Search for messages by contact or subject
Change a saved search
Search for text in a message, in a file, or on a web
View a list of saved searches
Delete a saved search
Search for contacts in your organizations address book
Organizer data
Search for organizer data
Manage contact lookup results
Search shortcuts
Synchronization
Reconcile email messages over the wireless network
Delete email messages over the wireless network
About synchronization
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage data synchronization conflicts
Prerequisites Restoring data over the wireless network
Manage email reconciliation conflicts
About backing up and restoring device data
User Guide
Synchronization troubleshooting
Email messages are not reconciling over the wireless network
User Guide
About Bluetooth technology
Bluetooth technology
Bluetooth technology basics
Turn on Bluetooth technology
Switch to a paired Bluetooth enabled device during a call
Connect to a paired Bluetooth enabled device
Share contacts with a paired Bluetooth enabled car kit
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Bluetooth technology options
Bluetooth profiles
Restrict outgoing calls
Change the pairing name for your BlackBerry device
Make your BlackBerry device discoverable
Turn off the prompt that appears when connecting or pairing
Turn off a Bluetooth profile
Cannot type a passkey on a Bluetooth enabled device
Bluetooth technology troubleshooting
My list of paired Bluetooth enabled devices does not appear
Cannot pair with a Bluetooth enabled device
Cannot share contacts with a paired Bluetooth enabled device
Get your GPS location
GPS technology
About GPS technology
Turn off location aiding
Prevent others from tracking your location
GPS technology troubleshooting
Cannot use GPS technology
Maps
Map basics
View points of interest on a map
View an address on a map using a link
View a list of points of interest near a location
Track your movement
Show or hide a layer on a map
Navigation
Set a home or work address
Zoom in to a direction on a route
Add a bookmark for a location or route
Maps bookmarks
Pan a map
Change a bookmark for a location or route
File a bookmark for a location or route
Map options
Add a bookmark folder for locations or routes
Set the GPS receiver that you use to track your movement
View north at the top of a map
Keep backlighting on when you track your movement
View status information at the top of a map
Hide the tracking information at the bottom of a map
View a geotagged picture on a map
Maps troubleshooting
Diagonal lines appear on a map
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BlackBerry Messenger
Turn on invitation passwords
Respond to an invitation
Groups
Conversations
Send a voice note to a contact
Add an emoticon
Send a file to a contact
Send a vCard contact attachment
Copy a conversation
Start a conference
View conference participants
Clear a conversation
Availability
Show when you are listening to an audio file
Show when you are on the phone
Receive notification when a contact becomes available
About multitasking
Applications
Keep an application running and return to the Home screen
About adding applications
Close an application so that it is not running
Add an application
Delete a third-party application
View properties for an application
View the size of an application database
Check for application updates
Application troubleshooting
BlackBerry Device Software
About updating the BlackBerry Device Software
User Guide
Update the BlackBerry Device Software from a web site
BlackBerry Device Software troubleshooting
User Guide
Turn off the connection to the wireless network
Wireless network coverage
Turn on the connection to the wireless network
Turn on or turn off data service or set roaming options
Change the connection speed for the wireless network
Wireless networks that your device connects to
LED notification for network connections
Turn on LED notification for wireless coverage
Verify the status of network connections and services
Roaming
Switch wireless networks manually
About wireless coverage indicators
About roaming and international roaming
Preferred wireless network list
About the preferred wireless network list
Change the order of preferred wireless networks
Wireless network coverage troubleshooting
Cannot connect to a wireless network
Cannot synchronize a certificate
About connecting to a Wi-Fi network
Wi-Fi technology
Connect to a Wi-Fi network
Connect to a Wi-Fi network using the PIN method
Delete a Wi-Fi profile
About Wi-Fi profiles
Change the order of Wi-Fi profiles
Prevent your device from connecting to a Wi-Fi network
Change a Wi-Fi profile
Advanced Wi-Fi connection settings
Connection options for Wi-Fi profiles
Security options for Wi-Fi profiles
Wi-Fi profile IP and DNS options
Set your device to connect to a specific Wi-Fi network
About connecting to a Wi-Fi network for UMA
UMA connection settings
Install a root certificate on your computer
Change your preferred network type
Wi-Fi technology troubleshooting
Cannot connect to a Wi-Fi network
Power, battery, and memory
View the amount of available memory
Format the device memory or a media card
Best practice Conserving memory on your device
Application memory on my device is low
Add a contact to your SIM card
SIM card
About the SIM card phone book
Copy contacts from your SIM card to your contact list
Delete a SIM card contact
Change a SIM card contact
Store SMS text messages on your SIM card
Change the SIM card PIN code
About SIM card security
Protect your SIM card with a PIN code
Change the display name for a phone number
Security
Security basics
Lock your device when you insert it in the holster
Set a limit for device password attempts
Add a password to the password keeper
Password keeper
About the password keeper
Generate a random password
Hide passwords in the password keeper
View a password in the password keeper
Change a password in the password keeper
Delete a password from the password keeper
Encryption
270
About encryption keys
Set encryption strength
Generate an encryption key
About memory cleaning
Memory cleaning
Turn on memory cleaning
Certificates
Certificate basics
Import a certificate or PGP key from the device memory
About certificate authority profiles
Download a certificate from a certificate authority
Import a certificate or PGP key from a media card
View properties for a certificate
Certificate properties
Send a certificate
View one type of certificate in the certificate list
Delete a certificate
Certificate status
View the certificate chain for a certificate
Change the trust status of a certificate
Revoke a certificate
Change the display name for a certificate
Certificate options
Certificate revocation reasons
Add an email address to a certificate
User Guide
PGP key basics
PGP keys
Certificate shortcuts
Download a PGP key from an Ldap certificate server
Download an updated PGP key from an Ldap certificate server
Download a personal PGP key from the PGP Universal Server
PGP key properties
View properties for a PGP key
Send a PGP key
Delete a PGP key
PGP key status indicators
PGP key status
Clear the PGP data cache
Revoke a PGP key
Check the revocation status of a PGP key
Change the trust status of a PGP key
PGP key revocation reasons
PGP key options
Change the display name for a PGP key
PGP key shortcuts
PGP key troubleshooting
Certificate servers
Add a certificate server
Connection options for Ldap and Dsml certificate servers
Change connection information for a certificate server
Connection options for Ocsp and CRL servers
Delete a certificate server
Key stores
Send connection information for a certificate server
About the key store
Synchronize the key store password with the device password
Change the key store password
Change when your device deletes the key store password
Turn off automatic backup and restore of key store data
Change the refresh rate for certificate revocation lists
About two-factor authentication
About using a smart card with your device
Smart cards
Turn on two-factor authentication
Import a certificate from a smart card
Switch smart password filters
About smart password entry
Turn off smart password entry
Prerequisites Using authentication certificates
Use a certificate to authenticate your smart card
About software tokens
Software tokens
Turn off notification for smart card connections
Change the PIN for a software token on your device
About VPN profiles
VPN settings
Change the user name and password for a VPN profile
Prerequisites Logging in to a VPN
Third-party application control
About security self-tests
Verify security software
Change the software token for a VPN profile
Reset connection permissions for third-party applications
Turn on safe mode
Turn off a prompt for a third-party application connection
Set permissions for a third-party application
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
Security troubleshooting
Cannot unlock my device using my smart card
Cannot download a certificate
User Guide
About service books
Service books and diagnostic reports
Service books
Accept a service book
Diagnostic reports
Set a default recipient for diagnostic reports
Wi-Fi diagnostic reports
Cannot run or submit a diagnostic report
Include advanced data in Wi-Fi diagnostic reports
About Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
Set a default recipient for Wi-Fi diagnostic reports
Click Save 308
Change the display font
Accessibility options
Use reverse contrast for the screen display
Turn on event sounds
Use grayscale for the screen display
Set the number of icons that appear on the Home screen
Assign ring tones and alerts to a contact
TTY support
Make a call using a voice command
Voice dialing
Predictive input method
Type text using the predictive input method
Predict words as you type
About BrickBreaker
BrickBreaker
BrickBreaker capsules
Play BrickBreaker
Adjust the volume
BrickBreaker scoring
Set the paddle speed
Submit a score to the BrickBreaker high score web site
Check the high scores on the BrickBreaker web site
About the Word Mole game
Word Mole game
Word Mole game basics
Form a word
Save a game
Turn on tutorial mode
Single-player games
Resume a game
Invite a player
Multiplayer games
Check the Leaderboard on the Word Mole game web site
Accept an invitation
Word Mole game troubleshooting
Some words that I submit are not recognized
Glossary
ADN
EAP-FAST
MMS
SHA
WML
Legal notice
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User Guide