106

Voice commands	46
Perform an action using a voice command	46
Available voice commands	46
Change the language for voice commands	47
Turn off choice lists for voice commands	47
Change the options for voice prompts	47
Improve voice recognition	48
Voice commands troubleshooting	48
Messages	49
Message basics	49
Email messages	55
PIN messages	65
SMS text messages	66
MMS messages	70
Message list options	73
S/MIME-protected messages	78
IBM Lotus Notes native encrypted messages	84
PGP protected messages	85
Message shortcuts	91
Message troubleshooting	92
Files and attachments	97
File and attachment basics	97
Managing files and attachments	100
Documents	101
Spreadsheets	102
Media files	103
Presentations	103
vCard contact attachments	104
File and attachment shortcuts	104
Attachment troubleshooting	105
Media	106
Audio and video files	106
Video recorder	112
Camera	114
Pictures	115
Managing media files	118
Memory and media cards	120
Transferring and downloading media files	123

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Contents

User Guide SWDT643442-643442-1005020121-001 Contents 106 129 181 229 240 259 304 Feature availability Welcome to BlackBerry Start using your device Complete the setup wizardSet up an email address Find more information Navigation and typing BlackBerry basicsAbout the Menu key and Escape key Move around the screen Send an email message Change your ring toneSend an SMS text message Add a contact Schedule an appointmentTake a picture Record a video Pair with a Bluetooth enabled device Turn on the alarmVisit a web Troubleshooting basics Cannot set up an email addressCannot make or receive calls Am not receiving messages Cannot send SMS text messages Cannot save media files Cannot play a media file on a web BlackBerry basics shortcuts ShortcutsPhone shortcuts Message shortcuts File and attachment shortcuts Media shortcuts Browser shortcuts Calendar shortcuts Typing shortcuts Shortcuts troubleshooting Search shortcutsMap shortcuts Cannot use a shortcut Phone Phone basicsFind your phone number Answer a call Place a call on hold Mute a callTurn on the speakerphone Dial using numbers or letters Switch applications during a callMake a call when your device is locked About using a headset Emergency calls About emergency callsMake an emergency call About GPS technology Volume Adjust the volumeChange the default volume for calls Improve sound quality during a call About your voice mail greeting and voice mail password Change the voice mail access numberVoice mail Improve sound quality for all calls Set up speed dial for a contact Speed dialConference calls Change the contact assigned to a speed dial key Make a conference call Create a phone number link for a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference call Call logs About call logsView call logs in the messages application Add notes to a call log Change call log notes Send a call logDelete call logs Delete call log notes Call waiting Call forwardingTurn on call waiting About call forwarding Change a call forwarding phone number Add a call forwarding phone numberDelete a call forwarding phone number Change the call blocking password Call blockingAbout call blocking Block calls Fixed dialing About fixed dialingTurn on fixed dialing Add a contact to your fixed dialing list Smart dialing Change a contact in your fixed dialing listDelete a contact from your fixed dialing list About smart dialing Set the default country code and area code TTY supportSet options for dialing extensions About TTY support Hearing aid mode About hearing aid modeTurn on hearing aid mode Turn on TTY support Switch the active phone number Multiple phone numbersPhone options About multiple phone numbers Sort phone numbers or contacts on the Phone screen Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items Stop ending calls when you insert your device in the holster Reset a call timer Phone troubleshooting My phone number appears as Unknown in the phone application Cannot make calls using a voice command Some features are not available on my deviceCannot check my voice mail Cannot change the number of times that my device rings Perform an action using a voice command Voice commandsAvailable voice commands Turn off choice lists for voice commands Change the language for voice commandsChange the options for voice prompts Voice commands troubleshooting Improve voice recognition Message basics MessagesComposing messages Sending messages Add a signatureDelete the disclaimer from an email message Create a link for a PIN Send a PIN message Send an SMS text message Send an MMS message Reply to a messageForward a message Resend a message Managing messages View messages in a specific folder Group email messages by subjectDelete a message Delete multiple messages Email messages Email message basicsDelete the original text from a reply message File an email message Attach a file to an email message Stop storing messages sent from your device on your computer Email message filters Resize a picture before you send it as an attachmentAbout email message filters Create an email message filter Create an email message filter based on a contact or subject Options for email message filters Turn on an email message filter Change an email message filterPrioritize email message filters Delete an email message filter Email message folders About synchronization of email message foldersAdd an email message folder Rename an email message folder Email message flags Move an email message folderDelete an email message folder About flags Email message options Change a flagRemove a flag Check spelling automatically before sending email messages View email messages in plain text format Request delivery or read confirmation for email messagesStop loading pictures in Html email messages Hide filed email messages Receive only the first section of long email messages PIN messages About PIN messagesFind your PIN Stop displaying recent contacts in email address fields SMS text messages Send a PIN messageSet a high importance level for received PIN messages SMS text message basics Options for SMS text messages Delete the history from an SMS text messageTurn off AutoText for SMS text messages View more of the history in SMS text messages Set a wireless network type for sending SMS text messages Request delivery notification for all SMS text messages Cell broadcasting About cell broadcastingTurn on cell broadcasting Stop receiving messages from a cell broadcast channel MMS messages MMS message basicsRename a cell broadcast channel About MMS messages MMS message attachments Create a slide show in an MMS messageAttach a media file to an MMS message Attach a contact or appointment to an MMS message MMS message options Add an appointment to your calendar from an MMS messageAdd a contact to your contact list from an MMS message Save a media file from an MMS message Stop receiving MMS messages when roaming Message list optionsView the size of an MMS message before sending it Block MMS messages Set how long your device stores messages Change how a message list displays messages About multiple message lists Hide the new or unopened message indicator Hide sent messages Block incoming messages Add a contact to your allowed sender list MIME-protected messages Reset a blocked message counterMIME-protected message basics Attach a certificate to a message Download the certificate used to sign or encrypt a messageAdd a certificate from a message Add a certificate from an attachment Attachment indicators in S/MIME-protected messages Digital signature indicators for S/MIME protected messagesMIME-protected message status View the certificate used to sign or encrypt a message Encryption status indicators MIME-protected message optionsCheck the status of a certificate or certificate chain Change your signing or encryption certificate Change the default message classification Change the default signing and encryption optionAbout message classifications Change the size of S/MIME indicators in messages MIME-protected message troubleshooting IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted message Encrypt a message using IBM Lotus Notes native encryption PGP protected messagesPrerequisites IBM Lotus Notes native encryption PGP protected message basics Encrypt a PGP protected message with a pass phrase Attach a PGP key to a messageDownload the PGP key used to sign or encrypt a message Add a PGP key from a message Attachment indicators in PGP protected messages Digital signature indicators for PGP protected messagesPGP protected message status View the PGP key used to sign or encrypt a message PGP protected message options Change your signing and encryption key Change the size of PGP indicators in messages PGP protected message troubleshooting Change the encryption algorithms for PGP protected messages Message shortcuts Message troubleshooting Cannot send messages Cannot file email messages Am not receiving SMS text messages Some messages no longer appear on my device Message or attachment does not appear or is truncatedHtml email messages do not appear correctly Some email message folders appear dimmed Cannot turn on cell broadcasting Email message filters are not working correctlyCannot attach a file to an MMS message Feature availability Files and attachments File and attachment basicsAbout files and attachments Open a file or an attachment Stop downloading a file or an attachment Locate a file saved on your deviceLocate a file saved on your organizations network Save a file from your organizations network to your device Open a link in a file or an attachment Send a file as an attachmentSet font options for a file or an attachment Managing files and attachments Documents View the table of contents in a documentView tracked changes in a document Spreadsheets Media files Presentations VCard contact attachments Zoom in to or out from a slideSave a slide About vCard contact attachments Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Media Audio and video filesPlay a media file Record a voice note Fast-forward or rewind a media file Pause a media filePlay a media file on a web Repeat songs Amplify the volume using the audio boost feature Improve sound quality for media files Keep backlighting on when you play a video Display closed captions in videosPlaylists About playlists Add a song to a playlist Add the song that is playing to a playlistChange the order of songs in a playlist Delete a song from a playlist Repeat a playlist Create an automatic playlistRename a playlist Turn on video lighting Video recorderDelete a playlist Change the video size and format Apply a color effect to videosChange the location for storing videos Camera Change the size of pictures that you takeSet picture quality Change the location for storing pictures Change the autofocus setting PicturesApply a color effect to pictures View a picture Pan a picture Zoom in to or out from a pictureRotate a picture Save a picture from an MMS message or a web View pictures as a slide show Change the number of seconds between slides in a slide showView pictures in list view Sort pictures Rename an audio or video file Managing media filesRename a picture or picture folder Move a media file Delete a media file or folderSearch for a media file View properties for a media file Memory and media cards About media cardsFormat the device memory or a media card View the amount of memory used by media files Turn off the prompt for mass storage mode Turn off mass storage mode or MTPTurn off media card support About file encryption About compressionTurn on encryption Transferring and downloading media files About transferring and synchronizing media files Save a media file from a web Receive a media file using Bluetooth technology Stop downloading an attachmentSend a media file Download a ring tone Download a picture Cannot open media files Media troubleshootingMy device does not recognize my media card Flash dims or turns off My device is not using the correct ring tone or wallpaperSome pictures that I take are blurry Browser basics BrowserBrowsing web pages Move back or forward a web Refresh a webSave a web page to a message list Stop loading a web Viewing, copying, and forwarding addresses Viewing pictures and playing media files Browser bookmarks About bookmarks for web pagesAdd a bookmark for a web Change a bookmark for a web Delete a bookmark for a web Add a bookmark folder for web pagesFile a bookmark for a web Rename a bookmark folder for web pages View web feed content Web feedsDelete a bookmark folder for web pages About web feeds Listen to web feed content Mark a web feed title as opened or unopenedChange a web feed File a web feed Change the default browser view Browser optionsChange the home page or start Change JavaScript options Change font options for web pages Change display options for web pagesSet the character encoding for all web pages Clear a browser cache About browser configurationsClear the browser history About Gears Set the default browser configurationChange the Gears permissions for a web site Browser security About TLSAbout Wtls Manage browser security Add a trusted content server Wtls options Browser push About browser pushTurn off browser push Browser push options Browser shortcuts Browser troubleshooting Cannot set up automatic synchronization for bookmarksNo browser is available on my device Cannot play a song or video on a web Date, time, and alarm Set the date and time manually Turn on bedside clock mode Set options for bedside clock modeChange the clock face Display a second time zone Turn on the alarm Silence the alarmChange alarm notification options Use the stopwatch Set the timer Change timer notification optionsDate, time, and alarm troubleshooting Time on my device is incorrect User Guide Contacts Personal organizerContact basics Add a pause or a wait to a phone number View a contactChange a contact Delete a contact Customizing contacts About custom ring tonesAssign a ring tone to a contact Add a caller ID picture for a contact Mailing lists Delete the caller ID picture for a contactAbout mailing lists Create a mailing list Multiple contact lists Contact list options Sort contacts or tasksChange the display options for contacts Turn off the prompt that appears before you delete items Calendar Contact troubleshootingCalendar basics Schedule a meeting Schedule an appointment quickly in Day viewRecurrence fields Schedule an alarm Open an appointment, meeting, or alarmDelete an appointment, meeting, or alarm Switch days in Day view Meetings Respond to a meeting invitation View your calendar when responding to a meeting Check availability of meeting participantsChange the list of participants for a meeting Forward a meeting invitation Conference call meetings Enter a conference call meeting Create a conference call meeting from your computerSave your conference call information Change the default calendar view Change the default reminder time for calendar entriesCalendar options Change the start and end time for days Change the first day of the week View tasks in a calendarHide free time in Agenda view Change how long your device stores calendar entries View the number of calendar entries stored in a calendar Multiple calendars Calendar troubleshooting Cannot set some fields when scheduling appointmentsCalendar shortcuts Cannot schedule appointments that span multiple days Tasks Task basicsCreate a task Change a task Change the status of a task Hide completed tasksSend a task or memo Delete a task Task list options Memos Memo basicsView the number of tasks or memos stored on your device Create a memo Memo list options Delete a memo Categories Calculator Delete a categoryUse the calculator Convert a measurement Switch sound profiles Ring tones, sounds, and alertsRing tones, sounds, and alerts basics About ring tones, sounds, and alerts Change a sound profile Silence your deviceCreate a custom sound profile Delete a sound profile Assign ring tones and alerts to a contact Turn on event sounds Turn off Bluetooth connection notification Turn on LED notification for wireless coverageLED notification LED notification Ring tones, sounds and alerts troubleshooting My device is ringing or vibrating more times than expected Typing Typing basics Switch typing input methods when you are typing Typing input methodsChange options for typing input methods Predictive input method Set the default currency symbol Typing optionsArabic and Russian typing input methods Set the cursor speed Spelling checker Turn on key tonesUse shortcut keys on the Home screen Check spelling Correct spelling while you type Correct spelling quickly while you typeCheck spelling automatically before sending email messages Change options for checking spelling Custom dictionary Change a word in the custom dictionaryDelete a word from the custom dictionary About the custom dictionary Add a word to the custom dictionary AutoText Stop adding items to the custom dictionary automaticallyAbout AutoText Create an AutoText entry Turn off AutoText for SMS text messages Change an AutoText entryDelete an AutoText entry Undo an AutoText change Typing troubleshooting Cannot check spelling Language Change the shortcut for switching typing input languages Change the voice dialing language Turn off the shortcut for switching typing input languages Language troubleshootingChange the display options for contacts Some characters do not appear correctly on my device Backlighting Display and keyboardDisplay options Download a Home screen background Set owner informationChange the display font Use reverse contrast for the screen display About organizing applications Add an application folderChange an application folder Move an application icon Keyboard options Delete an application folderSet the number of icons that appear on the Home screen Turn off trackpad sounds Themes Display troubleshooting Search Messages, attachments, and web pagesSearch for messages Search criteria Manage message search results Search for messages by contact or subject Search for text in a message, in a file, or on a web View a list of saved searchesChange a saved search Delete a saved search Organizer data Search for organizer dataSearch for contacts in your organizations address book Manage contact lookup results Search shortcuts Reconcile email messages over the wireless network Delete email messages over the wireless networkSynchronization About synchronization Synchronize organizer data over the wireless network About synchronization conflicts Prerequisites Restoring data over the wireless network Manage email reconciliation conflictsManage data synchronization conflicts About backing up and restoring device data User Guide Synchronization troubleshooting Email messages are not reconciling over the wireless network User Guide Bluetooth technology Bluetooth technology basicsAbout Bluetooth technology Turn on Bluetooth technology Switch to a paired Bluetooth enabled device during a call Connect to a paired Bluetooth enabled deviceShare contacts with a paired Bluetooth enabled car kit Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Bluetooth technology options Bluetooth profiles Restrict outgoing calls Change the pairing name for your BlackBerry deviceMake your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Turn off a Bluetooth profile Cannot type a passkey on a Bluetooth enabled device Bluetooth technology troubleshootingMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled device Cannot share contacts with a paired Bluetooth enabled device GPS technology About GPS technologyGet your GPS location Turn off location aiding Prevent others from tracking your location GPS technology troubleshootingCannot use GPS technology Maps Map basics View an address on a map using a link View a list of points of interest near a locationView points of interest on a map Track your movement Navigation Set a home or work addressShow or hide a layer on a map Zoom in to a direction on a route Maps bookmarks Pan a mapAdd a bookmark for a location or route Change a bookmark for a location or route Map options Add a bookmark folder for locations or routesFile a bookmark for a location or route Set the GPS receiver that you use to track your movement Keep backlighting on when you track your movement View status information at the top of a mapView north at the top of a map Hide the tracking information at the bottom of a map View a geotagged picture on a map Maps troubleshootingDiagonal lines appear on a map 228 BlackBerry Messenger Turn on invitation passwordsRespond to an invitation Groups Conversations Add an emoticon Send a file to a contactSend a voice note to a contact Send a vCard contact attachment Start a conference View conference participantsCopy a conversation Clear a conversation Availability Show when you are listening to an audio file Show when you are on the phoneReceive notification when a contact becomes available About multitasking ApplicationsKeep an application running and return to the Home screen About adding applications Close an application so that it is not runningAdd an application Delete a third-party application View properties for an applicationView the size of an application database Check for application updates Application troubleshooting BlackBerry Device Software About updating the BlackBerry Device Software User Guide Update the BlackBerry Device Software from a web site BlackBerry Device Software troubleshooting User Guide Wireless network coverage Turn on the connection to the wireless networkTurn off the connection to the wireless network Turn on or turn off data service or set roaming options Change the connection speed for the wireless network Wireless networks that your device connects toLED notification for network connections Turn on LED notification for wireless coverage Verify the status of network connections and services Switch wireless networks manually About wireless coverage indicatorsRoaming About roaming and international roaming Preferred wireless network list About the preferred wireless network list Change the order of preferred wireless networks Wireless network coverage troubleshootingCannot connect to a wireless network Cannot synchronize a certificate About connecting to a Wi-Fi network Wi-Fi technologyConnect to a Wi-Fi network Connect to a Wi-Fi network using the PIN method About Wi-Fi profiles Change the order of Wi-Fi profilesDelete a Wi-Fi profile Prevent your device from connecting to a Wi-Fi network Change a Wi-Fi profile Advanced Wi-Fi connection settingsConnection options for Wi-Fi profiles Security options for Wi-Fi profiles Wi-Fi profile IP and DNS options Set your device to connect to a specific Wi-Fi network UMA connection settings Install a root certificate on your computerAbout connecting to a Wi-Fi network for UMA Change your preferred network type Wi-Fi technology troubleshooting Cannot connect to a Wi-Fi network Power, battery, and memory View the amount of available memory Format the device memory or a media cardBest practice Conserving memory on your device Application memory on my device is low SIM card About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your contact list Delete a SIM card contact Change a SIM card contactStore SMS text messages on your SIM card About SIM card security Protect your SIM card with a PIN codeChange the SIM card PIN code Change the display name for a phone number Security Security basics Lock your device when you insert it in the holster Set a limit for device password attempts Password keeper About the password keeperAdd a password to the password keeper Generate a random password View a password in the password keeper Change a password in the password keeperHide passwords in the password keeper Delete a password from the password keeper Encryption 270 About encryption keys Set encryption strengthGenerate an encryption key About memory cleaning Memory cleaningTurn on memory cleaning Certificates Certificate basics About certificate authority profiles Download a certificate from a certificate authorityImport a certificate or PGP key from the device memory Import a certificate or PGP key from a media card View properties for a certificate Certificate properties Send a certificate View one type of certificate in the certificate listDelete a certificate Certificate status View the certificate chain for a certificate Change the trust status of a certificate Revoke a certificate Certificate options Certificate revocation reasonsChange the display name for a certificate Add an email address to a certificate User Guide PGP keys Certificate shortcutsPGP key basics Download a PGP key from an Ldap certificate server Download an updated PGP key from an Ldap certificate server Download a personal PGP key from the PGP Universal Server PGP key properties View properties for a PGP keySend a PGP key PGP key status indicators PGP key statusDelete a PGP key Clear the PGP data cache Check the revocation status of a PGP key Change the trust status of a PGP keyRevoke a PGP key PGP key revocation reasons PGP key options Change the display name for a PGP key PGP key troubleshooting Certificate serversPGP key shortcuts Add a certificate server Connection options for Ldap and Dsml certificate servers Change connection information for a certificate serverConnection options for Ocsp and CRL servers Key stores Send connection information for a certificate serverDelete a certificate server About the key store Synchronize the key store password with the device password Change the key store passwordChange when your device deletes the key store password Turn off automatic backup and restore of key store data Change the refresh rate for certificate revocation lists About two-factor authentication About using a smart card with your deviceSmart cards Turn on two-factor authentication Import a certificate from a smart card About smart password entry Turn off smart password entrySwitch smart password filters Prerequisites Using authentication certificates Use a certificate to authenticate your smart card Software tokens Turn off notification for smart card connectionsAbout software tokens Change the PIN for a software token on your device VPN settings Change the user name and password for a VPN profileAbout VPN profiles Prerequisites Logging in to a VPN About security self-tests Verify security softwareThird-party application control Change the software token for a VPN profile Reset connection permissions for third-party applications Turn on safe mode Turn off a prompt for a third-party application connection Set permissions for a third-party applicationConnection permissions for third-party applications Interaction permissions for third-party applications Security troubleshooting Cannot unlock my device using my smart cardData permissions for third-party applications Cannot download a certificate User Guide Service books and diagnostic reports Service booksAbout service books Accept a service book Diagnostic reports Set a default recipient for diagnostic reports Wi-Fi diagnostic reportsCannot run or submit a diagnostic report About Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic reportInclude advanced data in Wi-Fi diagnostic reports Set a default recipient for Wi-Fi diagnostic reports Click Save 308 Change the display font Accessibility optionsUse reverse contrast for the screen display Use grayscale for the screen display Set the number of icons that appear on the Home screenTurn on event sounds Assign ring tones and alerts to a contact TTY support Make a call using a voice command Voice dialing Predictive input method Type text using the predictive input methodPredict words as you type About BrickBreaker BrickBreakerBrickBreaker capsules Adjust the volume BrickBreaker scoringPlay BrickBreaker Set the paddle speed Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web site Word Mole game Word Mole game basicsAbout the Word Mole game Form a word Turn on tutorial mode Single-player gamesSave a game Resume a game Multiplayer games Check the Leaderboard on the Word Mole game web siteInvite a player Accept an invitation Word Mole game troubleshooting Some words that I submit are not recognized Glossary ADN EAP-FAST MMS SHA WML Legal notice 327 328 901,307 490,165 056,109 504,773 101,501 User Guide

Blackberry 9700 manual 106

Models: 9700

Voice commands

Messages