User Guide
SWDT643442-643442-1005020121-001
Contents
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Welcome to BlackBerry
Feature availability
Find more information
Start using your device
Complete the setup wizard
Set up an email address
Move around the screen
Navigation and typing
BlackBerry basics
About the Menu key and Escape key
Change your ring tone
Send an email message
Send an SMS text message
Record a video
Add a contact
Schedule an appointment
Take a picture
Turn on the alarm
Pair with a Bluetooth enabled device
Visit a web
Am not receiving messages
Troubleshooting basics
Cannot set up an email address
Cannot make or receive calls
Cannot save media files
Cannot send SMS text messages
Cannot play a media file on a web
Shortcuts
BlackBerry basics shortcuts
Phone shortcuts
Message shortcuts
Media shortcuts
File and attachment shortcuts
Browser shortcuts
Typing shortcuts
Calendar shortcuts
Cannot use a shortcut
Shortcuts troubleshooting
Search shortcuts
Map shortcuts
Answer a call
Phone
Phone basics
Find your phone number
Mute a call
Place a call on hold
Turn on the speakerphone
About using a headset
Dial using numbers or letters
Switch applications during a call
Make a call when your device is locked
About GPS technology
Emergency calls
About emergency calls
Make an emergency call
Improve sound quality during a call
Volume
Adjust the volume
Change the default volume for calls
Improve sound quality for all calls
About your voice mail greeting and voice mail password
Change the voice mail access number
Voice mail
Change the contact assigned to a speed dial key
Set up speed dial for a contact
Speed dial
Conference calls
Disconnect a contact from a conference call
Make a conference call
Create a phone number link for a conference call
Speak privately with a contact during a conference call
Add notes to a call log
Call logs
About call logs
View call logs in the messages application
Delete call log notes
Change call log notes
Send a call log
Delete call logs
About call forwarding
Call waiting
Call forwarding
Turn on call waiting
Add a call forwarding phone number
Change a call forwarding phone number
Delete a call forwarding phone number
Block calls
Change the call blocking password
Call blocking
About call blocking
Add a contact to your fixed dialing list
Fixed dialing
About fixed dialing
Turn on fixed dialing
About smart dialing
Smart dialing
Change a contact in your fixed dialing list
Delete a contact from your fixed dialing list
About TTY support
Set the default country code and area code
TTY support
Set options for dialing extensions
Turn on TTY support
Hearing aid mode
About hearing aid mode
Turn on hearing aid mode
About multiple phone numbers
Switch the active phone number
Multiple phone numbers
Phone options
Hide or display your phone number when you make calls
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
Reset a call timer
Stop ending calls when you insert your device in the holster
My phone number appears as Unknown in the phone application
Phone troubleshooting
Cannot change the number of times that my device rings
Cannot make calls using a voice command
Some features are not available on my device
Cannot check my voice mail
Voice commands
Perform an action using a voice command
Available voice commands
Change the language for voice commands
Turn off choice lists for voice commands
Change the options for voice prompts
Improve voice recognition
Voice commands troubleshooting
Messages
Message basics
Composing messages
Create a link for a PIN
Sending messages
Add a signature
Delete the disclaimer from an email message
Send an SMS text message
Send a PIN message
Resend a message
Send an MMS message
Reply to a message
Forward a message
Managing messages
Delete multiple messages
View messages in a specific folder
Group email messages by subject
Delete a message
File an email message
Email messages
Email message basics
Delete the original text from a reply message
Stop storing messages sent from your device on your computer
Attach a file to an email message
Create an email message filter
Email message filters
Resize a picture before you send it as an attachment
About email message filters
Options for email message filters
Create an email message filter based on a contact or subject
Delete an email message filter
Turn on an email message filter
Change an email message filter
Prioritize email message filters
Rename an email message folder
Email message folders
About synchronization of email message folders
Add an email message folder
About flags
Email message flags
Move an email message folder
Delete an email message folder
Check spelling automatically before sending email messages
Email message options
Change a flag
Remove a flag
Request delivery or read confirmation for email messages
View email messages in plain text format
Stop loading pictures in Html email messages
Receive only the first section of long email messages
Hide filed email messages
Stop displaying recent contacts in email address fields
PIN messages
About PIN messages
Find your PIN
SMS text message basics
SMS text messages
Send a PIN message
Set a high importance level for received PIN messages
View more of the history in SMS text messages
Options for SMS text messages
Delete the history from an SMS text message
Turn off AutoText for SMS text messages
Request delivery notification for all SMS text messages
Set a wireless network type for sending SMS text messages
Stop receiving messages from a cell broadcast channel
Cell broadcasting
About cell broadcasting
Turn on cell broadcasting
About MMS messages
MMS messages
MMS message basics
Rename a cell broadcast channel
Attach a contact or appointment to an MMS message
MMS message attachments
Create a slide show in an MMS message
Attach a media file to an MMS message
Save a media file from an MMS message
MMS message options
Add an appointment to your calendar from an MMS message
Add a contact to your contact list from an MMS message
Block MMS messages
Stop receiving MMS messages when roaming
Message list options
View the size of an MMS message before sending it
Change how a message list displays messages
Set how long your device stores messages
About multiple message lists
Hide sent messages
Hide the new or unopened message indicator
Add a contact to your allowed sender list
Block incoming messages
Reset a blocked message counter
MIME-protected messages
MIME-protected message basics
Add a certificate from an attachment
Attach a certificate to a message
Download the certificate used to sign or encrypt a message
Add a certificate from a message
View the certificate used to sign or encrypt a message
Attachment indicators in S/MIME-protected messages
Digital signature indicators for S/MIME protected messages
MIME-protected message status
Change your signing or encryption certificate
Encryption status indicators
MIME-protected message options
Check the status of a certificate or certificate chain
Change the default signing and encryption option
Change the default message classification
About message classifications
Change the size of S/MIME indicators in messages
Cannot open an attachment in an encrypted message
MIME-protected message troubleshooting
IBM Lotus Notes native encrypted messages
About IBM Lotus Notes native encrypted messages
PGP protected message basics
Encrypt a message using IBM Lotus Notes native encryption
PGP protected messages
Prerequisites IBM Lotus Notes native encryption
Add a PGP key from a message
Encrypt a PGP protected message with a pass phrase
Attach a PGP key to a message
Download the PGP key used to sign or encrypt a message
View the PGP key used to sign or encrypt a message
Attachment indicators in PGP protected messages
Digital signature indicators for PGP protected messages
PGP protected message status
Change your signing and encryption key
PGP protected message options
Change the size of PGP indicators in messages
Change the encryption algorithms for PGP protected messages
PGP protected message troubleshooting
Message shortcuts
Cannot send messages
Message troubleshooting
Am not receiving SMS text messages
Cannot file email messages
Some email message folders appear dimmed
Some messages no longer appear on my device
Message or attachment does not appear or is truncated
Html email messages do not appear correctly
Email message filters are not working correctly
Cannot turn on cell broadcasting
Cannot attach a file to an MMS message
Feature availability
Open a file or an attachment
Files and attachments
File and attachment basics
About files and attachments
Save a file from your organizations network to your device
Stop downloading a file or an attachment
Locate a file saved on your device
Locate a file saved on your organizations network
Send a file as an attachment
Open a link in a file or an attachment
Set font options for a file or an attachment
Managing files and attachments
View the table of contents in a document
Documents
View tracked changes in a document
Spreadsheets
Presentations
Media files
About vCard contact attachments
VCard contact attachments
Zoom in to or out from a slide
Save a slide
Attachment troubleshooting
Skipped content bar appears in a document
Question mark appears on a slide
Record a voice note
Media
Audio and video files
Play a media file
Repeat songs
Fast-forward or rewind a media file
Pause a media file
Play a media file on a web
Improve sound quality for media files
Amplify the volume using the audio boost feature
About playlists
Keep backlighting on when you play a video
Display closed captions in videos
Playlists
Delete a song from a playlist
Add a song to a playlist
Add the song that is playing to a playlist
Change the order of songs in a playlist
Create an automatic playlist
Repeat a playlist
Rename a playlist
Video recorder
Turn on video lighting
Delete a playlist
Apply a color effect to videos
Change the video size and format
Change the location for storing videos
Change the location for storing pictures
Camera
Change the size of pictures that you take
Set picture quality
View a picture
Change the autofocus setting
Pictures
Apply a color effect to pictures
Save a picture from an MMS message or a web
Pan a picture
Zoom in to or out from a picture
Rotate a picture
Sort pictures
View pictures as a slide show
Change the number of seconds between slides in a slide show
View pictures in list view
Managing media files
Rename an audio or video file
Rename a picture or picture folder
View properties for a media file
Move a media file
Delete a media file or folder
Search for a media file
View the amount of memory used by media files
Memory and media cards
About media cards
Format the device memory or a media card
Turn off mass storage mode or MTP
Turn off the prompt for mass storage mode
Turn off media card support
About compression
About file encryption
Turn on encryption
About transferring and synchronizing media files
Transferring and downloading media files
Save a media file from a web
Download a ring tone
Receive a media file using Bluetooth technology
Stop downloading an attachment
Send a media file
Download a picture
Media troubleshooting
Cannot open media files
My device does not recognize my media card
My device is not using the correct ring tone or wallpaper
Flash dims or turns off
Some pictures that I take are blurry
Browser
Browser basics
Browsing web pages
Stop loading a web
Move back or forward a web
Refresh a web
Save a web page to a message list
Viewing, copying, and forwarding addresses
Viewing pictures and playing media files
Change a bookmark for a web
Browser bookmarks
About bookmarks for web pages
Add a bookmark for a web
Rename a bookmark folder for web pages
Delete a bookmark for a web
Add a bookmark folder for web pages
File a bookmark for a web
About web feeds
View web feed content
Web feeds
Delete a bookmark folder for web pages
File a web feed
Listen to web feed content
Mark a web feed title as opened or unopened
Change a web feed
Change JavaScript options
Change the default browser view
Browser options
Change the home page or start
Change display options for web pages
Change font options for web pages
Set the character encoding for all web pages
About browser configurations
Clear a browser cache
Clear the browser history
Set the default browser configuration
About Gears
Change the Gears permissions for a web site
Manage browser security
Browser security
About TLS
About Wtls
Wtls options
Add a trusted content server
Browser push options
Browser push
About browser push
Turn off browser push
Browser shortcuts
Cannot play a song or video on a web
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
No browser is available on my device
Set the date and time manually
Date, time, and alarm
Display a second time zone
Turn on bedside clock mode
Set options for bedside clock mode
Change the clock face
Use the stopwatch
Turn on the alarm
Silence the alarm
Change alarm notification options
Time on my device is incorrect
Set the timer
Change timer notification options
Date, time, and alarm troubleshooting
User Guide
Personal organizer
Contacts
Contact basics
Delete a contact
Add a pause or a wait to a phone number
View a contact
Change a contact
Add a caller ID picture for a contact
Customizing contacts
About custom ring tones
Assign a ring tone to a contact
Create a mailing list
Mailing lists
Delete the caller ID picture for a contact
About mailing lists
Multiple contact lists
Turn off the prompt that appears before you delete items
Contact list options
Sort contacts or tasks
Change the display options for contacts
Contact troubleshooting
Calendar
Calendar basics
Schedule an appointment quickly in Day view
Schedule a meeting
Recurrence fields
Switch days in Day view
Schedule an alarm
Open an appointment, meeting, or alarm
Delete an appointment, meeting, or alarm
Respond to a meeting invitation
Meetings
Forward a meeting invitation
View your calendar when responding to a meeting
Check availability of meeting participants
Change the list of participants for a meeting
Conference call meetings
Create a conference call meeting from your computer
Enter a conference call meeting
Save your conference call information
Change the start and end time for days
Change the default calendar view
Change the default reminder time for calendar entries
Calendar options
View tasks in a calendar
Change the first day of the week
Hide free time in Agenda view
View the number of calendar entries stored in a calendar
Change how long your device stores calendar entries
Multiple calendars
Cannot schedule appointments that span multiple days
Calendar troubleshooting
Cannot set some fields when scheduling appointments
Calendar shortcuts
Change a task
Tasks
Task basics
Create a task
Delete a task
Change the status of a task
Hide completed tasks
Send a task or memo
Task list options
Create a memo
Memos
Memo basics
View the number of tasks or memos stored on your device
Delete a memo
Memo list options
Categories
Convert a measurement
Calculator
Delete a category
Use the calculator
About ring tones, sounds, and alerts
Switch sound profiles
Ring tones, sounds, and alerts
Ring tones, sounds, and alerts basics
Delete a sound profile
Change a sound profile
Silence your device
Create a custom sound profile
Turn on event sounds
Assign ring tones and alerts to a contact
LED notification
Turn off Bluetooth connection notification
Turn on LED notification for wireless coverage
LED notification
My device is ringing or vibrating more times than expected
Ring tones, sounds and alerts troubleshooting
Typing basics
Typing
Predictive input method
Switch typing input methods when you are typing
Typing input methods
Change options for typing input methods
Set the cursor speed
Set the default currency symbol
Typing options
Arabic and Russian typing input methods
Check spelling
Spelling checker
Turn on key tones
Use shortcut keys on the Home screen
Change options for checking spelling
Correct spelling while you type
Correct spelling quickly while you type
Check spelling automatically before sending email messages
About the custom dictionary
Custom dictionary
Change a word in the custom dictionary
Delete a word from the custom dictionary
Add a word to the custom dictionary
Create an AutoText entry
AutoText
Stop adding items to the custom dictionary automatically
About AutoText
Undo an AutoText change
Turn off AutoText for SMS text messages
Change an AutoText entry
Delete an AutoText entry
Cannot check spelling
Typing troubleshooting
Language
Change the voice dialing language
Change the shortcut for switching typing input languages
Some characters do not appear correctly on my device
Turn off the shortcut for switching typing input languages
Language troubleshooting
Change the display options for contacts
Display and keyboard
Backlighting
Display options
Use reverse contrast for the screen display
Download a Home screen background
Set owner information
Change the display font
Move an application icon
About organizing applications
Add an application folder
Change an application folder
Turn off trackpad sounds
Keyboard options
Delete an application folder
Set the number of icons that appear on the Home screen
Themes
Display troubleshooting
Search criteria
Search
Messages, attachments, and web pages
Search for messages
Search for messages by contact or subject
Manage message search results
Delete a saved search
Search for text in a message, in a file, or on a web
View a list of saved searches
Change a saved search
Manage contact lookup results
Organizer data
Search for organizer data
Search for contacts in your organizations address book
Search shortcuts
About synchronization
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Synchronization
About synchronization conflicts
Synchronize organizer data over the wireless network
About backing up and restoring device data
Prerequisites Restoring data over the wireless network
Manage email reconciliation conflicts
Manage data synchronization conflicts
User Guide
Email messages are not reconciling over the wireless network
Synchronization troubleshooting
User Guide
Turn on Bluetooth technology
Bluetooth technology
Bluetooth technology basics
About Bluetooth technology
Connect to a paired Bluetooth enabled device
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Delete a paired Bluetooth enabled device
Rename a paired Bluetooth enabled device
Bluetooth profiles
Bluetooth technology options
Change the pairing name for your BlackBerry device
Restrict outgoing calls
Make your BlackBerry device discoverable
Turn off a Bluetooth profile
Turn off the prompt that appears when connecting or pairing
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
Cannot share contacts with a paired Bluetooth enabled device
Cannot pair with a Bluetooth enabled device
Turn off location aiding
GPS technology
About GPS technology
Get your GPS location
GPS technology troubleshooting
Prevent others from tracking your location
Cannot use GPS technology
Map basics
Maps
Track your movement
View an address on a map using a link
View a list of points of interest near a location
View points of interest on a map
Zoom in to a direction on a route
Navigation
Set a home or work address
Show or hide a layer on a map
Change a bookmark for a location or route
Maps bookmarks
Pan a map
Add a bookmark for a location or route
Set the GPS receiver that you use to track your movement
Map options
Add a bookmark folder for locations or routes
File a bookmark for a location or route
Hide the tracking information at the bottom of a map
Keep backlighting on when you track your movement
View status information at the top of a map
View north at the top of a map
Maps troubleshooting
View a geotagged picture on a map
Diagonal lines appear on a map
228
Turn on invitation passwords
BlackBerry Messenger
Respond to an invitation
Groups
Conversations
Send a vCard contact attachment
Add an emoticon
Send a file to a contact
Send a voice note to a contact
Clear a conversation
Start a conference
View conference participants
Copy a conversation
Availability
Show when you are on the phone
Show when you are listening to an audio file
Receive notification when a contact becomes available
Applications
About multitasking
Keep an application running and return to the Home screen
Close an application so that it is not running
About adding applications
Add an application
View properties for an application
Delete a third-party application
View the size of an application database
Application troubleshooting
Check for application updates
About updating the BlackBerry Device Software
BlackBerry Device Software
User Guide
BlackBerry Device Software troubleshooting
Update the BlackBerry Device Software from a web site
User Guide
Turn on or turn off data service or set roaming options
Wireless network coverage
Turn on the connection to the wireless network
Turn off the connection to the wireless network
Wireless networks that your device connects to
Change the connection speed for the wireless network
LED notification for network connections
Verify the status of network connections and services
Turn on LED notification for wireless coverage
About roaming and international roaming
Switch wireless networks manually
About wireless coverage indicators
Roaming
About the preferred wireless network list
Preferred wireless network list
Wireless network coverage troubleshooting
Change the order of preferred wireless networks
Cannot connect to a wireless network
Cannot synchronize a certificate
Wi-Fi technology
About connecting to a Wi-Fi network
Connect to a Wi-Fi network
Connect to a Wi-Fi network using the PIN method
Prevent your device from connecting to a Wi-Fi network
About Wi-Fi profiles
Change the order of Wi-Fi profiles
Delete a Wi-Fi profile
Advanced Wi-Fi connection settings
Change a Wi-Fi profile
Connection options for Wi-Fi profiles
Security options for Wi-Fi profiles
Set your device to connect to a specific Wi-Fi network
Wi-Fi profile IP and DNS options
Change your preferred network type
UMA connection settings
Install a root certificate on your computer
About connecting to a Wi-Fi network for UMA
Cannot connect to a Wi-Fi network
Wi-Fi technology troubleshooting
Power, battery, and memory
Format the device memory or a media card
View the amount of available memory
Best practice Conserving memory on your device
Application memory on my device is low
Copy contacts from your SIM card to your contact list
SIM card
About the SIM card phone book
Add a contact to your SIM card
Change a SIM card contact
Delete a SIM card contact
Store SMS text messages on your SIM card
Change the display name for a phone number
About SIM card security
Protect your SIM card with a PIN code
Change the SIM card PIN code
Security basics
Security
Set a limit for device password attempts
Lock your device when you insert it in the holster
Generate a random password
Password keeper
About the password keeper
Add a password to the password keeper
Delete a password from the password keeper
View a password in the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
Encryption
270
Set encryption strength
About encryption keys
Generate an encryption key
Memory cleaning
About memory cleaning
Turn on memory cleaning
Certificate basics
Certificates
Import a certificate or PGP key from a media card
About certificate authority profiles
Download a certificate from a certificate authority
Import a certificate or PGP key from the device memory
Certificate properties
View properties for a certificate
View one type of certificate in the certificate list
Send a certificate
Delete a certificate
View the certificate chain for a certificate
Certificate status
Revoke a certificate
Change the trust status of a certificate
Add an email address to a certificate
Certificate options
Certificate revocation reasons
Change the display name for a certificate
User Guide
Download a PGP key from an Ldap certificate server
PGP keys
Certificate shortcuts
PGP key basics
Download a personal PGP key from the PGP Universal Server
Download an updated PGP key from an Ldap certificate server
View properties for a PGP key
PGP key properties
Send a PGP key
Clear the PGP data cache
PGP key status indicators
PGP key status
Delete a PGP key
PGP key revocation reasons
Check the revocation status of a PGP key
Change the trust status of a PGP key
Revoke a PGP key
Change the display name for a PGP key
PGP key options
Add a certificate server
PGP key troubleshooting
Certificate servers
PGP key shortcuts
Change connection information for a certificate server
Connection options for Ldap and Dsml certificate servers
Connection options for Ocsp and CRL servers
About the key store
Key stores
Send connection information for a certificate server
Delete a certificate server
Change the key store password
Synchronize the key store password with the device password
Change when your device deletes the key store password
Change the refresh rate for certificate revocation lists
Turn off automatic backup and restore of key store data
About using a smart card with your device
About two-factor authentication
Smart cards
Import a certificate from a smart card
Turn on two-factor authentication
Prerequisites Using authentication certificates
About smart password entry
Turn off smart password entry
Switch smart password filters
Use a certificate to authenticate your smart card
Change the PIN for a software token on your device
Software tokens
Turn off notification for smart card connections
About software tokens
Prerequisites Logging in to a VPN
VPN settings
Change the user name and password for a VPN profile
About VPN profiles
Change the software token for a VPN profile
About security self-tests
Verify security software
Third-party application control
Turn on safe mode
Reset connection permissions for third-party applications
Set permissions for a third-party application
Turn off a prompt for a third-party application connection
Connection permissions for third-party applications
Interaction permissions for third-party applications
Cannot download a certificate
Security troubleshooting
Cannot unlock my device using my smart card
Data permissions for third-party applications
User Guide
Accept a service book
Service books and diagnostic reports
Service books
About service books
Diagnostic reports
Wi-Fi diagnostic reports
Set a default recipient for diagnostic reports
Cannot run or submit a diagnostic report
Set a default recipient for Wi-Fi diagnostic reports
About Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
Include advanced data in Wi-Fi diagnostic reports
Click Save 308
Accessibility options
Change the display font
Use reverse contrast for the screen display
Assign ring tones and alerts to a contact
Use grayscale for the screen display
Set the number of icons that appear on the Home screen
Turn on event sounds
TTY support
Voice dialing
Make a call using a voice command
Type text using the predictive input method
Predictive input method
Predict words as you type
BrickBreaker
About BrickBreaker
BrickBreaker capsules
Set the paddle speed
Adjust the volume
BrickBreaker scoring
Play BrickBreaker
Check the high scores on the BrickBreaker web site
Submit a score to the BrickBreaker high score web site
Form a word
Word Mole game
Word Mole game basics
About the Word Mole game
Resume a game
Turn on tutorial mode
Single-player games
Save a game
Accept an invitation
Multiplayer games
Check the Leaderboard on the Word Mole game web site
Invite a player
Word Mole game troubleshooting
Some words that I submit are not recognized
ADN
Glossary
EAP-FAST
MMS
SHA
WML
327
Legal notice
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901,307 490,165 056,109 504,773 101,501
User Guide