User Guide

Security

My device prompts me to make an emergency call when I type a password

If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.

To continue typing your device password, press the Escape key.

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Contents

User Guide SWDT643442-643442-1005020121-001 Contents 106 129 181 229 240 259 304 Welcome to BlackBerry Feature availability Complete the setup wizard Start using your deviceSet up an email address Find more information BlackBerry basics Navigation and typingAbout the Menu key and Escape key Move around the screen Send an SMS text message Change your ring toneSend an email message Schedule an appointment Add a contactTake a picture Record a video Visit a web Turn on the alarmPair with a Bluetooth enabled device Cannot set up an email address Troubleshooting basicsCannot make or receive calls Am not receiving messages Cannot save media files Cannot send SMS text messages Cannot play a media file on a web Phone shortcuts ShortcutsBlackBerry basics shortcuts Message shortcuts Media shortcuts File and attachment shortcuts Browser shortcuts Typing shortcuts Calendar shortcuts Search shortcuts Shortcuts troubleshootingMap shortcuts Cannot use a shortcut Phone basics PhoneFind your phone number Answer a call Turn on the speakerphone Mute a callPlace a call on hold Switch applications during a call Dial using numbers or lettersMake a call when your device is locked About using a headset About emergency calls Emergency callsMake an emergency call About GPS technology Adjust the volume VolumeChange the default volume for calls Improve sound quality during a call Change the voice mail access number About your voice mail greeting and voice mail passwordVoice mail Improve sound quality for all calls Speed dial Set up speed dial for a contactConference calls Change the contact assigned to a speed dial key Create a phone number link for a conference call Make a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference call About call logs Call logsView call logs in the messages application Add notes to a call log Send a call log Change call log notesDelete call logs Delete call log notes Call forwarding Call waitingTurn on call waiting About call forwarding Delete a call forwarding phone number Add a call forwarding phone numberChange a call forwarding phone number Call blocking Change the call blocking passwordAbout call blocking Block calls About fixed dialing Fixed dialingTurn on fixed dialing Add a contact to your fixed dialing list Change a contact in your fixed dialing list Smart dialingDelete a contact from your fixed dialing list About smart dialing TTY support Set the default country code and area codeSet options for dialing extensions About TTY support About hearing aid mode Hearing aid modeTurn on hearing aid mode Turn on TTY support Multiple phone numbers Switch the active phone numberPhone options About multiple phone numbers Turn off the prompt that appears before you delete items Hide or display your phone number when you make callsSort phone numbers or contacts on the Phone screen Reset a call timer Stop ending calls when you insert your device in the holster My phone number appears as Unknown in the phone application Phone troubleshooting Some features are not available on my device Cannot make calls using a voice commandCannot check my voice mail Cannot change the number of times that my device rings Available voice commands Voice commandsPerform an action using a voice command Change the options for voice prompts Change the language for voice commandsTurn off choice lists for voice commands Improve voice recognition Voice commands troubleshooting Composing messages MessagesMessage basics Add a signature Sending messagesDelete the disclaimer from an email message Create a link for a PIN Send an SMS text message Send a PIN message Reply to a message Send an MMS messageForward a message Resend a message Managing messages Group email messages by subject View messages in a specific folderDelete a message Delete multiple messages Email message basics Email messagesDelete the original text from a reply message File an email message Stop storing messages sent from your device on your computer Attach a file to an email message Resize a picture before you send it as an attachment Email message filtersAbout email message filters Create an email message filter Options for email message filters Create an email message filter based on a contact or subject Change an email message filter Turn on an email message filterPrioritize email message filters Delete an email message filter About synchronization of email message folders Email message foldersAdd an email message folder Rename an email message folder Move an email message folder Email message flagsDelete an email message folder About flags Change a flag Email message optionsRemove a flag Check spelling automatically before sending email messages Stop loading pictures in Html email messages Request delivery or read confirmation for email messagesView email messages in plain text format Receive only the first section of long email messages Hide filed email messages About PIN messages PIN messagesFind your PIN Stop displaying recent contacts in email address fields Send a PIN message SMS text messagesSet a high importance level for received PIN messages SMS text message basics Delete the history from an SMS text message Options for SMS text messagesTurn off AutoText for SMS text messages View more of the history in SMS text messages Request delivery notification for all SMS text messages Set a wireless network type for sending SMS text messages About cell broadcasting Cell broadcastingTurn on cell broadcasting Stop receiving messages from a cell broadcast channel MMS message basics MMS messagesRename a cell broadcast channel About MMS messages Create a slide show in an MMS message MMS message attachmentsAttach a media file to an MMS message Attach a contact or appointment to an MMS message Add an appointment to your calendar from an MMS message MMS message optionsAdd a contact to your contact list from an MMS message Save a media file from an MMS message Message list options Stop receiving MMS messages when roamingView the size of an MMS message before sending it Block MMS messages Change how a message list displays messages Set how long your device stores messages About multiple message lists Hide sent messages Hide the new or unopened message indicator Add a contact to your allowed sender list Block incoming messages MIME-protected message basics Reset a blocked message counterMIME-protected messages Download the certificate used to sign or encrypt a message Attach a certificate to a messageAdd a certificate from a message Add a certificate from an attachment Digital signature indicators for S/MIME protected messages Attachment indicators in S/MIME-protected messagesMIME-protected message status View the certificate used to sign or encrypt a message MIME-protected message options Encryption status indicatorsCheck the status of a certificate or certificate chain Change your signing or encryption certificate About message classifications Change the default signing and encryption optionChange the default message classification Change the size of S/MIME indicators in messages IBM Lotus Notes native encrypted messages MIME-protected message troubleshootingAbout IBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted message PGP protected messages Encrypt a message using IBM Lotus Notes native encryptionPrerequisites IBM Lotus Notes native encryption PGP protected message basics Attach a PGP key to a message Encrypt a PGP protected message with a pass phraseDownload the PGP key used to sign or encrypt a message Add a PGP key from a message Digital signature indicators for PGP protected messages Attachment indicators in PGP protected messagesPGP protected message status View the PGP key used to sign or encrypt a message Change your signing and encryption key PGP protected message options Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages PGP protected message troubleshooting Message shortcuts Cannot send messages Message troubleshooting Am not receiving SMS text messages Cannot file email messages Message or attachment does not appear or is truncated Some messages no longer appear on my deviceHtml email messages do not appear correctly Some email message folders appear dimmed Cannot attach a file to an MMS message Email message filters are not working correctlyCannot turn on cell broadcasting Feature availability File and attachment basics Files and attachmentsAbout files and attachments Open a file or an attachment Locate a file saved on your device Stop downloading a file or an attachmentLocate a file saved on your organizations network Save a file from your organizations network to your device Set font options for a file or an attachment Send a file as an attachmentOpen a link in a file or an attachment Managing files and attachments View tracked changes in a document View the table of contents in a documentDocuments Spreadsheets Presentations Media files Zoom in to or out from a slide VCard contact attachmentsSave a slide About vCard contact attachments Question mark appears on a slide Attachment troubleshootingSkipped content bar appears in a document Audio and video files MediaPlay a media file Record a voice note Pause a media file Fast-forward or rewind a media filePlay a media file on a web Repeat songs Improve sound quality for media files Amplify the volume using the audio boost feature Display closed captions in videos Keep backlighting on when you play a videoPlaylists About playlists Add the song that is playing to a playlist Add a song to a playlistChange the order of songs in a playlist Delete a song from a playlist Rename a playlist Create an automatic playlistRepeat a playlist Delete a playlist Video recorderTurn on video lighting Change the location for storing videos Apply a color effect to videosChange the video size and format Change the size of pictures that you take CameraSet picture quality Change the location for storing pictures Pictures Change the autofocus settingApply a color effect to pictures View a picture Zoom in to or out from a picture Pan a pictureRotate a picture Save a picture from an MMS message or a web Change the number of seconds between slides in a slide show View pictures as a slide showView pictures in list view Sort pictures Rename a picture or picture folder Managing media filesRename an audio or video file Delete a media file or folder Move a media fileSearch for a media file View properties for a media file About media cards Memory and media cardsFormat the device memory or a media card View the amount of memory used by media files Turn off media card support Turn off mass storage mode or MTPTurn off the prompt for mass storage mode Turn on encryption About compressionAbout file encryption About transferring and synchronizing media files Transferring and downloading media files Save a media file from a web Stop downloading an attachment Receive a media file using Bluetooth technologySend a media file Download a ring tone Download a picture My device does not recognize my media card Media troubleshootingCannot open media files Some pictures that I take are blurry My device is not using the correct ring tone or wallpaperFlash dims or turns off Browsing web pages BrowserBrowser basics Refresh a web Move back or forward a webSave a web page to a message list Stop loading a web Viewing, copying, and forwarding addresses Viewing pictures and playing media files About bookmarks for web pages Browser bookmarksAdd a bookmark for a web Change a bookmark for a web Add a bookmark folder for web pages Delete a bookmark for a webFile a bookmark for a web Rename a bookmark folder for web pages Web feeds View web feed contentDelete a bookmark folder for web pages About web feeds Mark a web feed title as opened or unopened Listen to web feed contentChange a web feed File a web feed Browser options Change the default browser viewChange the home page or start Change JavaScript options Set the character encoding for all web pages Change display options for web pagesChange font options for web pages Clear the browser history About browser configurationsClear a browser cache Change the Gears permissions for a web site Set the default browser configurationAbout Gears About TLS Browser securityAbout Wtls Manage browser security Wtls options Add a trusted content server About browser push Browser pushTurn off browser push Browser push options Browser shortcuts Cannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device Cannot play a song or video on a web Set the date and time manually Date, time, and alarm Set options for bedside clock mode Turn on bedside clock modeChange the clock face Display a second time zone Silence the alarm Turn on the alarmChange alarm notification options Use the stopwatch Change timer notification options Set the timerDate, time, and alarm troubleshooting Time on my device is incorrect User Guide Contact basics Personal organizerContacts View a contact Add a pause or a wait to a phone numberChange a contact Delete a contact About custom ring tones Customizing contactsAssign a ring tone to a contact Add a caller ID picture for a contact Delete the caller ID picture for a contact Mailing listsAbout mailing lists Create a mailing list Multiple contact lists Sort contacts or tasks Contact list optionsChange the display options for contacts Turn off the prompt that appears before you delete items Calendar basics Contact troubleshootingCalendar Recurrence fields Schedule an appointment quickly in Day viewSchedule a meeting Open an appointment, meeting, or alarm Schedule an alarmDelete an appointment, meeting, or alarm Switch days in Day view Respond to a meeting invitation Meetings Check availability of meeting participants View your calendar when responding to a meetingChange the list of participants for a meeting Forward a meeting invitation Conference call meetings Save your conference call information Create a conference call meeting from your computerEnter a conference call meeting Change the default reminder time for calendar entries Change the default calendar viewCalendar options Change the start and end time for days Hide free time in Agenda view View tasks in a calendarChange the first day of the week View the number of calendar entries stored in a calendar Change how long your device stores calendar entries Multiple calendars Cannot set some fields when scheduling appointments Calendar troubleshootingCalendar shortcuts Cannot schedule appointments that span multiple days Task basics TasksCreate a task Change a task Hide completed tasks Change the status of a taskSend a task or memo Delete a task Task list options Memo basics MemosView the number of tasks or memos stored on your device Create a memo Delete a memo Memo list options Categories Delete a category CalculatorUse the calculator Convert a measurement Ring tones, sounds, and alerts Switch sound profilesRing tones, sounds, and alerts basics About ring tones, sounds, and alerts Silence your device Change a sound profileCreate a custom sound profile Delete a sound profile Turn on event sounds Assign ring tones and alerts to a contact Turn on LED notification for wireless coverage Turn off Bluetooth connection notificationLED notification LED notification My device is ringing or vibrating more times than expected Ring tones, sounds and alerts troubleshooting Typing basics Typing Typing input methods Switch typing input methods when you are typingChange options for typing input methods Predictive input method Typing options Set the default currency symbolArabic and Russian typing input methods Set the cursor speed Turn on key tones Spelling checkerUse shortcut keys on the Home screen Check spelling Correct spelling quickly while you type Correct spelling while you typeCheck spelling automatically before sending email messages Change options for checking spelling Change a word in the custom dictionary Custom dictionaryDelete a word from the custom dictionary About the custom dictionary Add a word to the custom dictionary Stop adding items to the custom dictionary automatically AutoTextAbout AutoText Create an AutoText entry Change an AutoText entry Turn off AutoText for SMS text messagesDelete an AutoText entry Undo an AutoText change Cannot check spelling Typing troubleshooting Language Change the voice dialing language Change the shortcut for switching typing input languages Language troubleshooting Turn off the shortcut for switching typing input languagesChange the display options for contacts Some characters do not appear correctly on my device Display options Display and keyboardBacklighting Set owner information Download a Home screen backgroundChange the display font Use reverse contrast for the screen display Add an application folder About organizing applicationsChange an application folder Move an application icon Delete an application folder Keyboard optionsSet the number of icons that appear on the Home screen Turn off trackpad sounds Themes Display troubleshooting Messages, attachments, and web pages SearchSearch for messages Search criteria Search for messages by contact or subject Manage message search results View a list of saved searches Search for text in a message, in a file, or on a webChange a saved search Delete a saved search Search for organizer data Organizer dataSearch for contacts in your organizations address book Manage contact lookup results Search shortcuts Delete email messages over the wireless network Reconcile email messages over the wireless networkSynchronization About synchronization About synchronization conflicts Synchronize organizer data over the wireless network Manage email reconciliation conflicts Prerequisites Restoring data over the wireless networkManage data synchronization conflicts About backing up and restoring device data User Guide Email messages are not reconciling over the wireless network Synchronization troubleshooting User Guide Bluetooth technology basics Bluetooth technologyAbout Bluetooth technology Turn on Bluetooth technology Share contacts with a paired Bluetooth enabled car kit Connect to a paired Bluetooth enabled deviceSwitch to a paired Bluetooth enabled device during a call Delete a paired Bluetooth enabled device Rename a paired Bluetooth enabled device Bluetooth profiles Bluetooth technology options Make your BlackBerry device discoverable Change the pairing name for your BlackBerry deviceRestrict outgoing calls Turn off a Bluetooth profile Turn off the prompt that appears when connecting or pairing My list of paired Bluetooth enabled devices does not appear Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device Cannot share contacts with a paired Bluetooth enabled device Cannot pair with a Bluetooth enabled device About GPS technology GPS technologyGet your GPS location Turn off location aiding Cannot use GPS technology GPS technology troubleshootingPrevent others from tracking your location Map basics Maps View a list of points of interest near a location View an address on a map using a linkView points of interest on a map Track your movement Set a home or work address NavigationShow or hide a layer on a map Zoom in to a direction on a route Pan a map Maps bookmarksAdd a bookmark for a location or route Change a bookmark for a location or route Add a bookmark folder for locations or routes Map optionsFile a bookmark for a location or route Set the GPS receiver that you use to track your movement View status information at the top of a map Keep backlighting on when you track your movementView north at the top of a map Hide the tracking information at the bottom of a map Diagonal lines appear on a map Maps troubleshootingView a geotagged picture on a map 228 Respond to an invitation Turn on invitation passwordsBlackBerry Messenger Groups Conversations Send a file to a contact Add an emoticonSend a voice note to a contact Send a vCard contact attachment View conference participants Start a conferenceCopy a conversation Clear a conversation Availability Receive notification when a contact becomes available Show when you are on the phoneShow when you are listening to an audio file Keep an application running and return to the Home screen ApplicationsAbout multitasking Add an application Close an application so that it is not runningAbout adding applications View the size of an application database View properties for an applicationDelete a third-party application Application troubleshooting Check for application updates About updating the BlackBerry Device Software BlackBerry Device Software User Guide BlackBerry Device Software troubleshooting Update the BlackBerry Device Software from a web site User Guide Turn on the connection to the wireless network Wireless network coverageTurn off the connection to the wireless network Turn on or turn off data service or set roaming options LED notification for network connections Wireless networks that your device connects toChange the connection speed for the wireless network Verify the status of network connections and services Turn on LED notification for wireless coverage About wireless coverage indicators Switch wireless networks manuallyRoaming About roaming and international roaming About the preferred wireless network list Preferred wireless network list Cannot connect to a wireless network Wireless network coverage troubleshootingChange the order of preferred wireless networks Cannot synchronize a certificate Connect to a Wi-Fi network Wi-Fi technologyAbout connecting to a Wi-Fi network Connect to a Wi-Fi network using the PIN method Change the order of Wi-Fi profiles About Wi-Fi profilesDelete a Wi-Fi profile Prevent your device from connecting to a Wi-Fi network Connection options for Wi-Fi profiles Advanced Wi-Fi connection settingsChange a Wi-Fi profile Security options for Wi-Fi profiles Set your device to connect to a specific Wi-Fi network Wi-Fi profile IP and DNS options Install a root certificate on your computer UMA connection settingsAbout connecting to a Wi-Fi network for UMA Change your preferred network type Cannot connect to a Wi-Fi network Wi-Fi technology troubleshooting Power, battery, and memory Best practice Conserving memory on your device Format the device memory or a media cardView the amount of available memory Application memory on my device is low About the SIM card phone book SIM cardAdd a contact to your SIM card Copy contacts from your SIM card to your contact list Store SMS text messages on your SIM card Change a SIM card contactDelete a SIM card contact Protect your SIM card with a PIN code About SIM card securityChange the SIM card PIN code Change the display name for a phone number Security basics Security Set a limit for device password attempts Lock your device when you insert it in the holster About the password keeper Password keeperAdd a password to the password keeper Generate a random password Change a password in the password keeper View a password in the password keeperHide passwords in the password keeper Delete a password from the password keeper Encryption 270 Generate an encryption key Set encryption strengthAbout encryption keys Turn on memory cleaning Memory cleaningAbout memory cleaning Certificate basics Certificates Download a certificate from a certificate authority About certificate authority profilesImport a certificate or PGP key from the device memory Import a certificate or PGP key from a media card Certificate properties View properties for a certificate Delete a certificate View one type of certificate in the certificate listSend a certificate View the certificate chain for a certificate Certificate status Revoke a certificate Change the trust status of a certificate Certificate revocation reasons Certificate optionsChange the display name for a certificate Add an email address to a certificate User Guide Certificate shortcuts PGP keysPGP key basics Download a PGP key from an Ldap certificate server Download a personal PGP key from the PGP Universal Server Download an updated PGP key from an Ldap certificate server Send a PGP key View properties for a PGP keyPGP key properties PGP key status PGP key status indicatorsDelete a PGP key Clear the PGP data cache Change the trust status of a PGP key Check the revocation status of a PGP keyRevoke a PGP key PGP key revocation reasons Change the display name for a PGP key PGP key options Certificate servers PGP key troubleshootingPGP key shortcuts Add a certificate server Connection options for Ocsp and CRL servers Change connection information for a certificate serverConnection options for Ldap and Dsml certificate servers Send connection information for a certificate server Key storesDelete a certificate server About the key store Change when your device deletes the key store password Change the key store passwordSynchronize the key store password with the device password Change the refresh rate for certificate revocation lists Turn off automatic backup and restore of key store data Smart cards About using a smart card with your deviceAbout two-factor authentication Import a certificate from a smart card Turn on two-factor authentication Turn off smart password entry About smart password entrySwitch smart password filters Prerequisites Using authentication certificates Use a certificate to authenticate your smart card Turn off notification for smart card connections Software tokensAbout software tokens Change the PIN for a software token on your device Change the user name and password for a VPN profile VPN settingsAbout VPN profiles Prerequisites Logging in to a VPN Verify security software About security self-testsThird-party application control Change the software token for a VPN profile Turn on safe mode Reset connection permissions for third-party applications Connection permissions for third-party applications Set permissions for a third-party applicationTurn off a prompt for a third-party application connection Interaction permissions for third-party applications Cannot unlock my device using my smart card Security troubleshootingData permissions for third-party applications Cannot download a certificate User Guide Service books Service books and diagnostic reportsAbout service books Accept a service book Diagnostic reports Cannot run or submit a diagnostic report Wi-Fi diagnostic reportsSet a default recipient for diagnostic reports Submit a Wi-Fi diagnostic report About Wi-Fi diagnostic reportsInclude advanced data in Wi-Fi diagnostic reports Set a default recipient for Wi-Fi diagnostic reports Click Save 308 Use reverse contrast for the screen display Accessibility optionsChange the display font Set the number of icons that appear on the Home screen Use grayscale for the screen displayTurn on event sounds Assign ring tones and alerts to a contact TTY support Voice dialing Make a call using a voice command Predict words as you type Type text using the predictive input methodPredictive input method BrickBreaker capsules BrickBreakerAbout BrickBreaker BrickBreaker scoring Adjust the volumePlay BrickBreaker Set the paddle speed Check the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web site Word Mole game basics Word Mole gameAbout the Word Mole game Form a word Single-player games Turn on tutorial modeSave a game Resume a game Check the Leaderboard on the Word Mole game web site Multiplayer gamesInvite a player Accept an invitation Word Mole game troubleshooting Some words that I submit are not recognized ADN Glossary EAP-FAST MMS SHA WML 327 Legal notice 328 901,307 490,165 056,109 504,773 101,501 User Guide

Blackberry 9700 manual User Guide

Models: 9700

User Guide