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Blackberry 9700 manual User Guide

Models: 9700

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User Guide

BlackBerry Device Software

My device does not have enough available memory to update the BlackBerry Device Software

Try performing the following actions:

•Delete media files, display languages, or third-party applications that you do not use.

•Transfer media files that you have stored in the BlackBerry® device memory to a media card.

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Page 245

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Contents

User Guide SWDT643442-643442-1005020121-001 Contents 106 129 181 229 240 259 304 Welcome to BlackBerry Feature availabilityComplete the setup wizard Start using your deviceSet up an email address Find more informationBlackBerry basics Navigation and typingAbout the Menu key and Escape key Move around the screenSend an SMS text message Change your ring toneSend an email message Schedule an appointment Add a contactTake a picture Record a videoVisit a web Turn on the alarmPair with a Bluetooth enabled device Cannot set up an email address Troubleshooting basicsCannot make or receive calls Am not receiving messagesCannot save media files Cannot send SMS text messagesCannot play a media file on a web Phone shortcuts ShortcutsBlackBerry basics shortcuts Message shortcuts Media shortcuts File and attachment shortcutsBrowser shortcuts Typing shortcuts Calendar shortcutsSearch shortcuts Shortcuts troubleshootingMap shortcuts Cannot use a shortcutPhone basics PhoneFind your phone number Answer a callTurn on the speakerphone Mute a callPlace a call on hold Switch applications during a call Dial using numbers or lettersMake a call when your device is locked About using a headsetAbout emergency calls Emergency callsMake an emergency call About GPS technologyAdjust the volume VolumeChange the default volume for calls Improve sound quality during a callChange the voice mail access number About your voice mail greeting and voice mail passwordVoice mail Improve sound quality for all callsSpeed dial Set up speed dial for a contactConference calls Change the contact assigned to a speed dial keyCreate a phone number link for a conference call Make a conference callSpeak privately with a contact during a conference call Disconnect a contact from a conference callAbout call logs Call logsView call logs in the messages application Add notes to a call logSend a call log Change call log notesDelete call logs Delete call log notesCall forwarding Call waitingTurn on call waiting About call forwardingDelete a call forwarding phone number Add a call forwarding phone numberChange a call forwarding phone number Call blocking Change the call blocking passwordAbout call blocking Block callsAbout fixed dialing Fixed dialingTurn on fixed dialing Add a contact to your fixed dialing listChange a contact in your fixed dialing list Smart dialingDelete a contact from your fixed dialing list About smart dialingTTY support Set the default country code and area codeSet options for dialing extensions About TTY supportAbout hearing aid mode Hearing aid modeTurn on hearing aid mode Turn on TTY supportMultiple phone numbers Switch the active phone numberPhone options About multiple phone numbersTurn off the prompt that appears before you delete items Hide or display your phone number when you make callsSort phone numbers or contacts on the Phone screen Reset a call timer Stop ending calls when you insert your device in the holsterMy phone number appears as Unknown in the phone application Phone troubleshootingSome features are not available on my device Cannot make calls using a voice commandCannot check my voice mail Cannot change the number of times that my device ringsAvailable voice commands Voice commandsPerform an action using a voice command Change the options for voice prompts Change the language for voice commandsTurn off choice lists for voice commands Improve voice recognition Voice commands troubleshootingComposing messages MessagesMessage basics Add a signature Sending messagesDelete the disclaimer from an email message Create a link for a PINSend an SMS text message Send a PIN messageReply to a message Send an MMS messageForward a message Resend a messageManaging messages Group email messages by subject View messages in a specific folderDelete a message Delete multiple messagesEmail message basics Email messagesDelete the original text from a reply message File an email messageStop storing messages sent from your device on your computer Attach a file to an email messageResize a picture before you send it as an attachment Email message filtersAbout email message filters Create an email message filterOptions for email message filters Create an email message filter based on a contact or subjectChange an email message filter Turn on an email message filterPrioritize email message filters Delete an email message filterAbout synchronization of email message folders Email message foldersAdd an email message folder Rename an email message folderMove an email message folder Email message flagsDelete an email message folder About flagsChange a flag Email message optionsRemove a flag Check spelling automatically before sending email messagesStop loading pictures in Html email messages Request delivery or read confirmation for email messagesView email messages in plain text format Receive only the first section of long email messages Hide filed email messagesAbout PIN messages PIN messagesFind your PIN Stop displaying recent contacts in email address fieldsSend a PIN message SMS text messagesSet a high importance level for received PIN messages SMS text message basicsDelete the history from an SMS text message Options for SMS text messagesTurn off AutoText for SMS text messages View more of the history in SMS text messagesRequest delivery notification for all SMS text messages Set a wireless network type for sending SMS text messagesAbout cell broadcasting Cell broadcastingTurn on cell broadcasting Stop receiving messages from a cell broadcast channelMMS message basics MMS messagesRename a cell broadcast channel About MMS messagesCreate a slide show in an MMS message MMS message attachmentsAttach a media file to an MMS message Attach a contact or appointment to an MMS messageAdd an appointment to your calendar from an MMS message MMS message optionsAdd a contact to your contact list from an MMS message Save a media file from an MMS messageMessage list options Stop receiving MMS messages when roamingView the size of an MMS message before sending it Block MMS messagesChange how a message list displays messages Set how long your device stores messagesAbout multiple message lists Hide sent messages Hide the new or unopened message indicatorAdd a contact to your allowed sender list Block incoming messagesMIME-protected message basics Reset a blocked message counterMIME-protected messages Download the certificate used to sign or encrypt a message Attach a certificate to a messageAdd a certificate from a message Add a certificate from an attachmentDigital signature indicators for S/MIME protected messages Attachment indicators in S/MIME-protected messagesMIME-protected message status View the certificate used to sign or encrypt a messageMIME-protected message options Encryption status indicatorsCheck the status of a certificate or certificate chain Change your signing or encryption certificateAbout message classifications Change the default signing and encryption optionChange the default message classification Change the size of S/MIME indicators in messages IBM Lotus Notes native encrypted messages MIME-protected message troubleshootingAbout IBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted messagePGP protected messages Encrypt a message using IBM Lotus Notes native encryptionPrerequisites IBM Lotus Notes native encryption PGP protected message basicsAttach a PGP key to a message Encrypt a PGP protected message with a pass phraseDownload the PGP key used to sign or encrypt a message Add a PGP key from a messageDigital signature indicators for PGP protected messages Attachment indicators in PGP protected messagesPGP protected message status View the PGP key used to sign or encrypt a messageChange your signing and encryption key PGP protected message optionsChange the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages PGP protected message troubleshootingMessage shortcuts Cannot send messages Message troubleshootingAm not receiving SMS text messages Cannot file email messagesMessage or attachment does not appear or is truncated Some messages no longer appear on my deviceHtml email messages do not appear correctly Some email message folders appear dimmedCannot attach a file to an MMS message Email message filters are not working correctlyCannot turn on cell broadcasting Feature availability File and attachment basics Files and attachmentsAbout files and attachments Open a file or an attachmentLocate a file saved on your device Stop downloading a file or an attachmentLocate a file saved on your organizations network Save a file from your organizations network to your deviceSet font options for a file or an attachment Send a file as an attachmentOpen a link in a file or an attachment Managing files and attachments View tracked changes in a document View the table of contents in a documentDocuments Spreadsheets Presentations Media filesZoom in to or out from a slide VCard contact attachmentsSave a slide About vCard contact attachmentsQuestion mark appears on a slide Attachment troubleshootingSkipped content bar appears in a document Audio and video files MediaPlay a media file Record a voice notePause a media file Fast-forward or rewind a media filePlay a media file on a web Repeat songsImprove sound quality for media files Amplify the volume using the audio boost featureDisplay closed captions in videos Keep backlighting on when you play a videoPlaylists About playlistsAdd the song that is playing to a playlist Add a song to a playlistChange the order of songs in a playlist Delete a song from a playlistRename a playlist Create an automatic playlistRepeat a playlist Delete a playlist Video recorderTurn on video lighting Change the location for storing videos Apply a color effect to videosChange the video size and format Change the size of pictures that you take CameraSet picture quality Change the location for storing picturesPictures Change the autofocus settingApply a color effect to pictures View a pictureZoom in to or out from a picture Pan a pictureRotate a picture Save a picture from an MMS message or a webChange the number of seconds between slides in a slide show View pictures as a slide showView pictures in list view Sort picturesRename a picture or picture folder Managing media filesRename an audio or video file Delete a media file or folder Move a media fileSearch for a media file View properties for a media fileAbout media cards Memory and media cardsFormat the device memory or a media card View the amount of memory used by media filesTurn off media card support Turn off mass storage mode or MTPTurn off the prompt for mass storage mode Turn on encryption About compressionAbout file encryption About transferring and synchronizing media files Transferring and downloading media filesSave a media file from a web Stop downloading an attachment Receive a media file using Bluetooth technologySend a media file Download a ring toneDownload a picture My device does not recognize my media card Media troubleshootingCannot open media files Some pictures that I take are blurry My device is not using the correct ring tone or wallpaperFlash dims or turns off Browsing web pages BrowserBrowser basics Refresh a web Move back or forward a webSave a web page to a message list Stop loading a webViewing, copying, and forwarding addresses Viewing pictures and playing media files About bookmarks for web pages Browser bookmarksAdd a bookmark for a web Change a bookmark for a webAdd a bookmark folder for web pages Delete a bookmark for a webFile a bookmark for a web Rename a bookmark folder for web pagesWeb feeds View web feed contentDelete a bookmark folder for web pages About web feedsMark a web feed title as opened or unopened Listen to web feed contentChange a web feed File a web feedBrowser options Change the default browser viewChange the home page or start Change JavaScript optionsSet the character encoding for all web pages Change display options for web pagesChange font options for web pages Clear the browser history About browser configurationsClear a browser cache Change the Gears permissions for a web site Set the default browser configurationAbout Gears About TLS Browser securityAbout Wtls Manage browser securityWtls options Add a trusted content serverAbout browser push Browser pushTurn off browser push Browser push optionsBrowser shortcuts Cannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device Cannot play a song or video on a webSet the date and time manually Date, time, and alarmSet options for bedside clock mode Turn on bedside clock modeChange the clock face Display a second time zoneSilence the alarm Turn on the alarmChange alarm notification options Use the stopwatchChange timer notification options Set the timerDate, time, and alarm troubleshooting Time on my device is incorrectUser Guide Contact basics Personal organizerContacts View a contact Add a pause or a wait to a phone numberChange a contact Delete a contactAbout custom ring tones Customizing contactsAssign a ring tone to a contact Add a caller ID picture for a contactDelete the caller ID picture for a contact Mailing listsAbout mailing lists Create a mailing listMultiple contact lists Sort contacts or tasks Contact list optionsChange the display options for contacts Turn off the prompt that appears before you delete itemsCalendar basics Contact troubleshootingCalendar Recurrence fields Schedule an appointment quickly in Day viewSchedule a meeting Open an appointment, meeting, or alarm Schedule an alarmDelete an appointment, meeting, or alarm Switch days in Day viewRespond to a meeting invitation MeetingsCheck availability of meeting participants View your calendar when responding to a meetingChange the list of participants for a meeting Forward a meeting invitationConference call meetings Save your conference call information Create a conference call meeting from your computerEnter a conference call meeting Change the default reminder time for calendar entries Change the default calendar viewCalendar options Change the start and end time for daysHide free time in Agenda view View tasks in a calendarChange the first day of the week View the number of calendar entries stored in a calendar Change how long your device stores calendar entriesMultiple calendars Cannot set some fields when scheduling appointments Calendar troubleshootingCalendar shortcuts Cannot schedule appointments that span multiple daysTask basics TasksCreate a task Change a taskHide completed tasks Change the status of a taskSend a task or memo Delete a taskTask list options Memo basics MemosView the number of tasks or memos stored on your device Create a memoDelete a memo Memo list optionsCategories Delete a category CalculatorUse the calculator Convert a measurementRing tones, sounds, and alerts Switch sound profilesRing tones, sounds, and alerts basics About ring tones, sounds, and alertsSilence your device Change a sound profileCreate a custom sound profile Delete a sound profileTurn on event sounds Assign ring tones and alerts to a contactTurn on LED notification for wireless coverage Turn off Bluetooth connection notificationLED notification LED notificationMy device is ringing or vibrating more times than expected Ring tones, sounds and alerts troubleshootingTyping basics TypingTyping input methods Switch typing input methods when you are typingChange options for typing input methods Predictive input methodTyping options Set the default currency symbolArabic and Russian typing input methods Set the cursor speedTurn on key tones Spelling checkerUse shortcut keys on the Home screen Check spellingCorrect spelling quickly while you type Correct spelling while you typeCheck spelling automatically before sending email messages Change options for checking spellingChange a word in the custom dictionary Custom dictionaryDelete a word from the custom dictionary About the custom dictionaryAdd a word to the custom dictionary Stop adding items to the custom dictionary automatically AutoTextAbout AutoText Create an AutoText entryChange an AutoText entry Turn off AutoText for SMS text messagesDelete an AutoText entry Undo an AutoText changeCannot check spelling Typing troubleshootingLanguage Change the voice dialing language Change the shortcut for switching typing input languagesLanguage troubleshooting Turn off the shortcut for switching typing input languagesChange the display options for contacts Some characters do not appear correctly on my deviceDisplay options Display and keyboardBacklighting Set owner information Download a Home screen backgroundChange the display font Use reverse contrast for the screen displayAdd an application folder About organizing applicationsChange an application folder Move an application iconDelete an application folder Keyboard optionsSet the number of icons that appear on the Home screen Turn off trackpad soundsThemes Display troubleshooting Messages, attachments, and web pages SearchSearch for messages Search criteriaSearch for messages by contact or subject Manage message search resultsView a list of saved searches Search for text in a message, in a file, or on a webChange a saved search Delete a saved searchSearch for organizer data Organizer dataSearch for contacts in your organizations address book Manage contact lookup resultsSearch shortcuts Delete email messages over the wireless network Reconcile email messages over the wireless networkSynchronization About synchronizationAbout synchronization conflicts Synchronize organizer data over the wireless networkManage email reconciliation conflicts Prerequisites Restoring data over the wireless networkManage data synchronization conflicts About backing up and restoring device dataUser Guide Email messages are not reconciling over the wireless network Synchronization troubleshootingUser Guide Bluetooth technology basics Bluetooth technologyAbout Bluetooth technology Turn on Bluetooth technologyShare contacts with a paired Bluetooth enabled car kit Connect to a paired Bluetooth enabled deviceSwitch to a paired Bluetooth enabled device during a call Delete a paired Bluetooth enabled device Rename a paired Bluetooth enabled deviceBluetooth profiles Bluetooth technology optionsMake your BlackBerry device discoverable Change the pairing name for your BlackBerry deviceRestrict outgoing calls Turn off a Bluetooth profile Turn off the prompt that appears when connecting or pairingMy list of paired Bluetooth enabled devices does not appear Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device Cannot share contacts with a paired Bluetooth enabled device Cannot pair with a Bluetooth enabled deviceAbout GPS technology GPS technologyGet your GPS location Turn off location aidingCannot use GPS technology GPS technology troubleshootingPrevent others from tracking your location Map basics MapsView a list of points of interest near a location View an address on a map using a linkView points of interest on a map Track your movementSet a home or work address NavigationShow or hide a layer on a map Zoom in to a direction on a routePan a map Maps bookmarksAdd a bookmark for a location or route Change a bookmark for a location or routeAdd a bookmark folder for locations or routes Map optionsFile a bookmark for a location or route Set the GPS receiver that you use to track your movementView status information at the top of a map Keep backlighting on when you track your movementView north at the top of a map Hide the tracking information at the bottom of a mapDiagonal lines appear on a map Maps troubleshootingView a geotagged picture on a map 228 Respond to an invitation Turn on invitation passwordsBlackBerry Messenger Groups Conversations Send a file to a contact Add an emoticonSend a voice note to a contact Send a vCard contact attachmentView conference participants Start a conferenceCopy a conversation Clear a conversationAvailability Receive notification when a contact becomes available Show when you are on the phoneShow when you are listening to an audio file Keep an application running and return to the Home screen ApplicationsAbout multitasking Add an application Close an application so that it is not runningAbout adding applications View the size of an application database View properties for an applicationDelete a third-party application Application troubleshooting Check for application updatesAbout updating the BlackBerry Device Software BlackBerry Device SoftwareUser Guide BlackBerry Device Software troubleshooting Update the BlackBerry Device Software from a web siteUser Guide Turn on the connection to the wireless network Wireless network coverageTurn off the connection to the wireless network Turn on or turn off data service or set roaming optionsLED notification for network connections Wireless networks that your device connects toChange the connection speed for the wireless network Verify the status of network connections and services Turn on LED notification for wireless coverageAbout wireless coverage indicators Switch wireless networks manuallyRoaming About roaming and international roamingAbout the preferred wireless network list Preferred wireless network listCannot connect to a wireless network Wireless network coverage troubleshootingChange the order of preferred wireless networks Cannot synchronize a certificate Connect to a Wi-Fi network Wi-Fi technologyAbout connecting to a Wi-Fi network Connect to a Wi-Fi network using the PIN method Change the order of Wi-Fi profiles About Wi-Fi profilesDelete a Wi-Fi profile Prevent your device from connecting to a Wi-Fi networkConnection options for Wi-Fi profiles Advanced Wi-Fi connection settingsChange a Wi-Fi profile Security options for Wi-Fi profiles Set your device to connect to a specific Wi-Fi network Wi-Fi profile IP and DNS optionsInstall a root certificate on your computer UMA connection settingsAbout connecting to a Wi-Fi network for UMA Change your preferred network typeCannot connect to a Wi-Fi network Wi-Fi technology troubleshootingPower, battery, and memory Best practice Conserving memory on your device Format the device memory or a media cardView the amount of available memory Application memory on my device is low About the SIM card phone book SIM cardAdd a contact to your SIM card Copy contacts from your SIM card to your contact listStore SMS text messages on your SIM card Change a SIM card contactDelete a SIM card contact Protect your SIM card with a PIN code About SIM card securityChange the SIM card PIN code Change the display name for a phone numberSecurity basics SecuritySet a limit for device password attempts Lock your device when you insert it in the holsterAbout the password keeper Password keeperAdd a password to the password keeper Generate a random passwordChange a password in the password keeper View a password in the password keeperHide passwords in the password keeper Delete a password from the password keeperEncryption 270 Generate an encryption key Set encryption strengthAbout encryption keys Turn on memory cleaning Memory cleaningAbout memory cleaning Certificate basics CertificatesDownload a certificate from a certificate authority About certificate authority profilesImport a certificate or PGP key from the device memory Import a certificate or PGP key from a media cardCertificate properties View properties for a certificateDelete a certificate View one type of certificate in the certificate listSend a certificate View the certificate chain for a certificate Certificate statusRevoke a certificate Change the trust status of a certificateCertificate revocation reasons Certificate optionsChange the display name for a certificate Add an email address to a certificateUser Guide Certificate shortcuts PGP keysPGP key basics Download a PGP key from an Ldap certificate serverDownload a personal PGP key from the PGP Universal Server Download an updated PGP key from an Ldap certificate serverSend a PGP key View properties for a PGP keyPGP key properties PGP key status PGP key status indicatorsDelete a PGP key Clear the PGP data cacheChange the trust status of a PGP key Check the revocation status of a PGP keyRevoke a PGP key PGP key revocation reasonsChange the display name for a PGP key PGP key optionsCertificate servers PGP key troubleshootingPGP key shortcuts Add a certificate serverConnection options for Ocsp and CRL servers Change connection information for a certificate serverConnection options for Ldap and Dsml certificate servers Send connection information for a certificate server Key storesDelete a certificate server About the key storeChange when your device deletes the key store password Change the key store passwordSynchronize the key store password with the device password Change the refresh rate for certificate revocation lists Turn off automatic backup and restore of key store dataSmart cards About using a smart card with your deviceAbout two-factor authentication Import a certificate from a smart card Turn on two-factor authenticationTurn off smart password entry About smart password entrySwitch smart password filters Prerequisites Using authentication certificatesUse a certificate to authenticate your smart card Turn off notification for smart card connections Software tokensAbout software tokens Change the PIN for a software token on your deviceChange the user name and password for a VPN profile VPN settingsAbout VPN profiles Prerequisites Logging in to a VPNVerify security software About security self-testsThird-party application control Change the software token for a VPN profileTurn on safe mode Reset connection permissions for third-party applicationsConnection permissions for third-party applications Set permissions for a third-party applicationTurn off a prompt for a third-party application connection Interaction permissions for third-party applications Cannot unlock my device using my smart card Security troubleshootingData permissions for third-party applications Cannot download a certificateUser Guide Service books Service books and diagnostic reportsAbout service books Accept a service bookDiagnostic reports Cannot run or submit a diagnostic report Wi-Fi diagnostic reportsSet a default recipient for diagnostic reports Submit a Wi-Fi diagnostic report About Wi-Fi diagnostic reportsInclude advanced data in Wi-Fi diagnostic reports Set a default recipient for Wi-Fi diagnostic reportsClick Save 308 Use reverse contrast for the screen display Accessibility optionsChange the display font Set the number of icons that appear on the Home screen Use grayscale for the screen displayTurn on event sounds Assign ring tones and alerts to a contactTTY support Voice dialing Make a call using a voice commandPredict words as you type Type text using the predictive input methodPredictive input method BrickBreaker capsules BrickBreakerAbout BrickBreaker BrickBreaker scoring Adjust the volumePlay BrickBreaker Set the paddle speedCheck the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web siteWord Mole game basics Word Mole gameAbout the Word Mole game Form a wordSingle-player games Turn on tutorial modeSave a game Resume a gameCheck the Leaderboard on the Word Mole game web site Multiplayer gamesInvite a player Accept an invitationWord Mole game troubleshooting Some words that I submit are not recognized ADN GlossaryEAP-FAST MMS SHA WML 327 Legal notice328 901,307 490,165 056,109 504,773 101,501 User Guide