Bosch Appliances X20 8Appendix, 8.1Troubleshooting

VideoJet X20	Appendix en 111

8Appendix

8.1Troubleshooting

If you are unable to resolve a malfunction, please contact your supplier or system integrator or go directly to Bosch Security Systems Customer Service.

You can view a range of information about your unit version on the Version Information page (see Section 5.31 Version Information, page 84). Make a note of this information before contacting Customer Service. You can download an internal maintenance log from the unit on the Maintenance page if you wish to send it to Customer Service by e-mail (see

Section 5.35.4 Maintenance log, page 90).

The following tables are intended to help you identify the causes of malfunctions and correct them where possible.

Bosch Security Systems

Installation and Operating Manual

V3.5 2007.12

Contents

Page Page Table of Contents Page Page Page Preface About this Manual Conventions in this Manual Intended Use EU Directives 1.5Rating Plate Safety Information Electric Shock Hazard Installation and Operation Maintenance and Repair Page Product Description Scope of Delivery System Requirements Overview of Functions Remote Control Tamper Detection and Motion Detectors Snapshots Recordings Backup 3.3.13Summary Connections on the Front Panel Connections on the Rear Panel Page 4Installation 4.1Preparations 4.2Mounting 4.3Connections SFP Slot Direct iSCSI Connection CF Slot Data Interface 4.3.8Alarm Inputs Relay Outputs Remote Indication of the Connection Status 4.3.11Backup Power Supply Power On/Power Off Setup Using the Configuration Manager 4.5.2Configuring the VideoJet 4.5.3Reboot 4.5.4Additional Parameters Configuration Using a Web Browser Connecting Establishing the Connection 5.1.4Maximum Number of Connections Configuration Menu 5.2.1Starting Configuration 5.2.2Navigation 5.2.3Making Changes 5.3Identification Camera Names Display Stamping Alarm message Video watermarking 5.6Password 5.7Language Date/Time Time Server Unit time zone Daylight saving time Time server IP address Time server type Picture Settings Encoder Profile 5.11.1Active profile 5.11.2Preview for Profile Configuration 5.12.2Target data rate 5.12.3Encoding interval 5.12.4Video resolution 5.12.5Default 5.12.6Details 5.12.8I-framedistance 5.12.9P-framequality 5.12.10I-framequality Video Input 5.14Audio JPEG Posting 5.15.3Posting interval 5.15.4FTP server IP address 5.15.5FTP server login 5.15.6FTP server password 5.15.7Path on FTP server Storage Medium 5.17iSCSI 5.17.2iSCSI LUN Map 5.17.3Target IP address 5.17.4Target node 5.17.5Target LUN 5.17.6Target password 5.17.9Decoupling the Drive in Use 5.18Partitioning 5.18.1Creating a Partition 5.18.2Saving Changes Partition status 5.18.4Editing a Partition Partition name Partition number Type of recording 5.18.8Number of alarm tracks Alarm track size 5.18.10Format Deleting All Partitions Recording Profiles 5.19.1Standard profile Encoder Alarm track recording 5.19.4Post-alarmtime 5.19.5Post-alarmprofile Recording Scheduler 5.20.1Holidays 5.20.2Deleting Holidays 5.20.3Time Periods 5.20.4Activating the Recording 5.20.5Recording status Alarm Sources Alarm Connections 5.22.4Destination password Video transmission Remote port Video output 5.22.8Decoder 5.22.9SSL encryption Auto-connect Audio Default camera 5.23VCA 5.23.1Analysis 5.23.2Analysis type Motion Detector (MOTION+ only) 5.23.4Sensitivity (MOTION+ only) 5.23.5Minimum object size (MOTION+ only) 5.23.6Select area (MOTION+ only) 5.23.7Tamper Detection 5.23.8Sensitivity 5.23.9Trigger delay (s) 5.23.10Global change 5.23.11Scene too bright 5.23.12Scene too dark 5.23.13Scene too noisy 5.23.16Select area Alarm E-Mail 5.24.6Attach JPEG from camera 5.24.7Destination address 5.24.8Sender name 5.24.9Test e-mail Alarm Task Editor Relay Settings 5.26.3Relay follows 5.26.4Relay name 5.26.5Trigger relay 5.27COM1 5.27.2Camera ID 5.27.3Baud rate 5.27.4Data bits 5.27.5Stop bits 5.27.6Parity check 5.28Network IP address Subnet mask Gateway address DNS server address 5.28.6HTTP browser port 5.28.7HTTPS browser port 5.28.8RCP+ port 5.28.9Telnet support 5.28.10Ethernet link type 5.28.11Ethernet link type 5.28.14SNMP 5.28.151. SNMP host address / 2. SNMP host address 5.28.16SNMP traps 5.28.17Authentication 5.28.18Identity 5.29Multicasting 5.29.1Multicast address video 1 / Multicast address video 5.29.2Port 5.29.3Streaming 5.29.4Multicast packet TTL 5.30Encryption 5.30.1Encryption 5.30.2Automatic key interchange Version Information Livepage Configuration 5.32.1Company logo 5.32.2Device logo 5.32.3Transmit audio 5.32.4Bilinx control 5.32.5Show alarm inputs 5.32.9JPEG size 5.32.10JPEG interval 5.32.11JPEG quality 5.32.12Show event log 5.32.13Show system log System State 5.34Licenses 5.35Maintenance 5.35.2Configuration 5.35.3SSL certificate 5.35.4Maintenance log Function Test Page Operation Operation with Microsoft Internet Explorer Page The LIVEPAGE 6.2.5View Control Digital I/O Trigger Relay System Log / Event Log Audio Function Saving Snapshots Recording Video Sequences 6.5Running Recording Program The RECORDINGS Page Controlling a Playback 6.6.3Buttons 6.6.4Slide Control 6.6.5Bookmarks 6.7Backup Installing the Player Hardware Connections Between Video Servers 6.9.4Connecting with a Terminal Program Closing the Connection with a Terminal Program 6.10Operation Using Software Decoders Page Maintenance and Upgrades Testing the Network Connection 7.2Unit Reset Repairs Transfer and Disposal 8Appendix 8.1Troubleshooting General Malfunctions Malfunctions with iSCSI Connections LEDs 8.5Processor Load Serial Interface Terminal Block Communication with Terminal Program Assigning an IP Address Reboot Additional Parameters Glossary Page Page Page Specifications Unit 10.2Protocols/Standards 11 Index