Troubleshooting
Scanning and PC Fax problems
The network scanning feature does not work in Windows®
The network PC Fax feature does not work in Windows®
Firewall settings on your PC may be rejecting the necessary network connection. Follow the instructions below to disable the Firewall. If you are using personal Firewall software, see the user’s guide for your software or contact the software manufacturer.
Windows® XP SP2 or greater users:
a Click the Start button, Control Panel, Network and Internet Connections and then Windows Firewall. Make sure that Windows Firewall on the General tab is set to On.
b Click the Advanced tab and Settings... button. c Click the Add button.
d To add port 54925 for network scanning, enter the information below:
1.In Description of service: Enter any description, for example, “Brother Scanner”.
2.In Name or IP address (for example 192.168.0.12) or the computer hosting this service on your network: Enter “Localhost”.
3.In External Port Number for this service: Enter “54925”.
4.In Internal Port number for this service: Enter “54925”.
5.Make sure UDP is selected.
6.Click OK.
1. In Description of service: Enter any description, for example, “Brother PC Fax”.
2. In Name or IP address (for example 192.168.0.12) or the computer hosting this service on your network: Enter “Localhost”.
3. In External Port Number for this service: Enter “54926”.
4. In Internal Port number for this service: Enter “54926”.
5. Make sure UDP is selected.
14
g If you still have trouble with your network connection, click the Add button.
h To add port 137 for network scanning, network printing and network PC Fax receiving, enter the information below:
1. In Description of service: Enter any description, for example, “Brother PC Fax receiving”.
2. In Name or IP address (for example 192.168.0.12) or the computer hosting this service on your network: Enter “Localhost”.
3. In External Port Number for this service: Enter “137”.
4. In Internal Port number for this service: Enter “137”.
5. Make sure UDP is selected.
6. Click OK.
193