5.SOFTWARE SETTING PROBLEMS
The machine may not print the data correctly if there are incorrect software settings.
User Check
•Check that the USB cable and the network cable is not damaged or broken.
•Check that the correct machine is selected if you have an interface switching device.
•Check the descriptions on the software setting in the user’s guide.
•Try resetting the factory settings.
Step | Cause | Check | Result | Remedy |
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| Failure inside the | Does the machine print |
| Identify the error type, and |
1 | machine | “Printer Settings” ? | No | then refer to the specified |
| (Refer to "1.3 Service | section of this chapter. | ||
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| Mode" in Chapter 5.) |
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| Machine | For Macintosh, has the |
| Verify the product |
| connection | product ID been |
| ID.Product ID: |
2 |
| verified? | No | |
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| * Hexadecimal |
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| Main PCB failure | Is the problem solved |
| Replace the main PCB |
3 |
| after replacing the main | Yes | ASSY. |
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| PCB ASSY? |
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Confidential |