13 Troubleshooting and routine maintenance

Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies the problem and displays an error message. The most common error messages are shown below.

ERROR MESSAGES

ERROR

CAUSE

ACTION

MESSAGE

 

 

 

 

 

BT Callsign

The machine is set BT Callsign to ON. You

Set BT Callsign to OFF. (See BT

On

cannot change the Receive Mode from

Callsign (For U.K. Only) on page

 

Manual to another mode.

5-13.)

 

 

 

Check

An ink cartridge is not properly installed.

Take out the ink cartridge and put it

Cartridge

 

in again seating it properly.

 

 

(See Replacing the ink cartridges on

 

 

page 13-21.)

 

 

 

Check

The document scanned from ADF was longer

See Using the automatic document

Original

than about 90cm.

feeder (ADF) on page 2-1or

 

 

Document jams on page 13-4.

 

 

 

Check Paper

Paper is not the correct size.

Reload the correct size of paper

Size

 

(A4), and then press Mono Start or

 

 

Colour Start.

 

 

 

Check Paper

The machine is out of paper.

Add paper, and then press Mono

 

 

Start or Colour Start.

 

 

 

 

The paper is jammed in the machine.

See Printer jam or paper jam on

 

 

page 13-5.

 

 

 

Comm.Error

Poor phone line quality caused a

Try the call again. If the problem

 

communication error.

continues, call the telephone

 

 

company and ask them to check

 

 

your phone line.

 

 

 

Connection

You tried to poll a fax machine that is not in

Check the other fax machine’s

Fail

Polled Waiting mode.

polling setup.

 

 

 

TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 1