If you are having difficulty with your machine

If you think there is a problem with your machine or the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your machine. Check the chart below and follow the troubleshooting tips.

DIFFICULTY

SUGGESTIONS

Printing or Receiving Faxes

 

 

 

Condensed print and white

This can be caused by static or interference on the telephone line. You

streaks across the page or the

can make a copy using the Mono Start key to see if the same problem

top and bottom of sentences

occurs. If the copy is also bad, call your Brother dealer for service.

are cut off.

 

 

 

Poor quality print.

Make sure the Printer Driver or Paper Type setting in the menu matches

 

the type of paper you are using. (See Media Type on page 1-6 in

 

Software User’s Guide on the CD-ROMand Setting the Paper Type on

 

page 4-7.) If you are using plain paper, try using the types of

 

recommended paper. (See About paper on page 2-4.) Don’t handle the

 

paper until the ink is dry. Adjust the Vertical Alignment. (See Print quality

 

check on page 13-12.)

 

 

Smudged stain at the top

Make sure the paper is not too thick or not curled. (See About paper on

center of the printed page.

page 2-4.)

 

 

Printing is too dark or too light.

Make sure your ink cartridges are fresh. Cartridges are good for up to

 

two years, after that the ink may become clogged. Cartridge expiration

 

dates are printed on the package. Make sure the Printer Driver matches

 

the type of paper you are using. (See Media Type on page 1-6 in

 

Software User’s Guide on the CD-ROM.) Try using the recommended

 

types of paper. (See About paper on page 2-4.) The recommended

 

environment for your machine is between 20°C to 33°C.

 

 

Printing appears dirty or ink

Make sure you are using the proper types of paper. (See About paper

seems to run.

on page 2-4.) Don’t handle the paper until the ink is dry.

 

The recommended environment for your machine is between 20°C to

 

33°C.

 

 

White horizontal lines appear

Clean the print heads. (See Cleaning the print head on page 13-12.)

in text or graphics.

 

 

 

Stains appear on the reverse

Make sure the Printer Platen is not dirty with ink. (See Cleaning the

side or at the bottom of the

machine printer platen on page 13-20.)

page

 

 

 

Vertical black lines when

The sender’s scanner may be dirty. Ask the sender to make a copy to

receiving.

see if the problem is on with the sending machine. Try receiving from

 

another fax machine.

 

If the copy is also bad, call your Brother dealer for service.

 

 

Received colour fax prints only

Replace the colour ink cartridges that are empty or nearly empty, and

in black and white.

then ask the other person to send the colour fax again. (See Replacing

 

the ink cartridges on page 13-21.)Check that Fax Storage is set to OFF.

 

(See Setting Fax Storage on page 8-2.)

 

 

Left and Right margins are cut

Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto

off or a single page is printed

Reduction) on page 5-6.)

on two pages.

 

 

 

13 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE