DIFFICULTYSUGGESTIONS

Phone Line or Connections

The machine does not answer when called.

Make sure the machine is in the correct receiving mode for your setup. (See Basic receiving operations on page 5-1.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your machine, ask your telephone company to check the line.

Sending Faxes

Poor sending quality.

Try changing your resolution to Fine or S.Fine. Make a copy to check

 

your machine’s scanner operation.

 

 

 

 

Transmission Verification

There is probably temporary noise or static on the line. Try sending the

Report says ‘Result:NG’ or

fax again. If you send a PC FAX message and get ‘Result:NG’ or, on the

‘Result:ERROR’.

Transmission Verification Report, your machine may be out of memory.

 

To gain extra memory, you can turn off Fax Storage (see Setting Fax

 

Storage on page 8-2), print fax messages in memory (see Printing a fax

 

from the memory on page 5-6)or cancel a Delayed Fax or Polling Job

 

(See Cancelling a scheduled job on page 6-11.) If the problem

 

continues, ask the telephone company to check your phone line.

 

 

 

 

Vertical black lines when

If the copy you made shows the same problem, your scanner is dirty.

sending.

(See Cleaning the scanner on page 13-19.)

 

 

 

 

Handling Incoming Calls

 

 

 

 

 

 

 

machine ‘Hears’ Voice as

If your machine is set to Fax Detect ON, it is more sensitive to sounds.

CNG Tone.

Your machine may mistakenly interpret certain voices or music on the

 

line as a calling fax machine and respond with fax receiving tones.

 

Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by

 

turning Fax Detect to OFF. (See Fax Detect on page 5-5.)

 

 

 

 

Sending a Fax Call to the

If you answered at the machine, press Mono Start and hang up

machine.

immediately. If you answered on an extension phone, press your Fax

 

Receive Code (default setting is (

 

51). When your machine answers,

 

 

 

hang up.

 

 

 

 

Custom features on a single

If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice Mail,

line.

an alarm system or any other custom feature on a single phone line with

 

your machine, it may create a problem sending or receiving fax data.

 

For example: If you are sending or receiving a fax message while a

 

custom feature signal comes through on the line, the signal can

 

temporarily interrupt or disrupt the fax data. Brother’s ECM feature

 

should help overcome this problem. This condition is related to the

 

telephone system industry and is common to all devices that send and

 

receive data on a single, shared line with custom features. If avoiding a

 

slight interruption is crucial to your business, we recommend a separate

 

phone line with no custom features.

 

 

 

 

TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 9