ERROR MESSAGES

ERROR

CAUSE

ACTION

MESSAGE

 

 

 

 

 

 

Cover Open

The scanner cover is not closed completely.

Lift the scanner cover and then

 

 

 

close it again.

 

 

 

 

Disconnected

The other person or other person’s fax

Try to send or receive again.

 

 

machine stopped the call.

 

 

 

 

 

Data Remains

Print data remains in the machine’s memory.

Re-start printing from your

 

 

 

computer.

 

 

 

 

 

 

Print data remains in the machine’s memory.

Press Stop/Exit. The machine will

 

 

The USB cable was unplugged while the

cancel the job and eject the page

 

 

computer was sending the data to the

that is being printed.

 

 

machine.

 

 

 

 

High

The print heads are too warm.

Allow the machine to cool down.

Temperature

 

 

 

 

 

Ink Empty

One or more of the ink cartridges is empty.

Replace the ink cartridges.

 

 

The machine will stop all print operations.

(See Replacing the ink cartridges on

 

 

While memory is available, black and white

page 13-21.)

 

 

faxes will be received into memory. If a

 

 

 

sending machine has a colour fax, the

 

 

 

machine’s ‘handshake’ will request that the

 

 

 

fax be sent as black and white. If the sending

 

 

 

machine has the ability to convert it, the

 

 

 

colour fax will be received into memory as a

 

 

 

black and white fax.

 

 

 

 

Low

The print heads are too cold.

Allow the machine to warm up.

Temperature

 

 

 

 

 

Machine Error

The machine has a mechanical problem.

Call Brother Customer Service.

XX

 

 

 

 

 

Media Error

The media card is either bad or not formatted.

Reinsert the correct media card.

(MFC-3820CN)

 

 

 

 

 

Near Empty

One or more of the ink cartridges are running

Order a new ink cartridge.

 

 

out of ink. If a sending machine has a colour

 

 

 

fax, the machine’s ‘handshake’ will request

 

 

 

that the fax be sent as black and white. If the

 

 

 

sending machine has the ability to convert it,

 

 

 

the colour fax will be received into memory as

 

 

 

a black and white fax.

 

 

 

 

No File

The media card in the media drive does not

Reinsert the correct media card.

(MFC-3820CN

contain a .JPG file.

 

only)

 

 

 

 

 

No

The number you dialled does not answer or is

Verify the number and try again.

Response/Busy

busy.

 

 

 

 

Not

You tried to access a Speed Dial number that

Set up the Speed Dial number.

Registered

is not programmed.

(See Storing Speed-Dial numbers

 

 

 

on page 7-1.)

 

 

 

 

13 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE