DIFFICULTY

SUGGESTIONS

Printer Difficulties

 

 

 

Horizontal lines appear in text

Clean the print head. (See Cleaning the print head on page 13-12.)If

or graphics.

you clean the print heads five times and the print has not improved, call

 

Brother or your dealer for service.

 

 

Scanning Difficulties

 

 

 

TWAIN errors appear while

Make sure the Brother TWAIN driver is selected as the primary source.

scanning.

In PaperPort, click Scan in the File menu and select the Brother TWAIN

 

driver.

 

 

Software Difficulties

 

 

 

Cannot perform ‘2 in 1 or 4 in 1’

Check that the paper size setting in the application and in the printer

printing.

driver are the same.

 

 

Cannot print when using Paint

Try setting the Display setting to ‘256 colours.’

Brush.

 

 

 

Cannot print when using

Try to reduce the print resolution.

Adobe Illustrator.

 

 

 

Thick lines and thin lines

1. Open the ‘Basic’ tab in the printer driver.

appear alternately. (banding)

2. Click ‘Setting’ in the Basic tab of the printer driver.

 

3. Turn OFF ‘Bi-Directional Printing’ by un-checking it.

 

(See Bi-Directional Printing on page 1-7 in Software User’s Guide on the

 

CD-ROM.)

 

 

There are some dense lines.

Check ‘Reverse Order’ in the Basic tab of the printer driver.

 

 

Printing is slow.

In the ‘Colour’ tab from the ‘Advanced’ tab in the printer driver, uncheck

 

the Colour Enhancement.

 

 

Colour Enhancement is not

If the image data is not full colour in your application (Such as 256

working properly.

colour), Colour Enhancement will not work. Please use at least 24 bit

 

colour data with the Colour Enhancement feature.

 

 

‘MFC is Busy’ or ‘MFC

Make sure the machine is not showing an error message on the LCD.

Connect Failure’ Error

 

Message appears.

 

 

 

‘MFC Connect Failure’

If the machine is not connected to your PC and you have loaded the

 

Brother software, the PC will show 'MFC Connect Failure' each time you

 

restart Windows®. You can ignore this message or you can turn it off as

 

follows.

 

Double-click "\tool\warnOff.REG" from the supplied CD-ROM.

 

The Scan key on the machine’s control panel will not work unless you

 

restart your PC with the machine connected.

 

To turn it back on, Double-click "\tool\WarnOn.REG" from the supplied

 

CD-ROM.

 

 

13 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE