Brother MFC-7300C manual If You Are Having Difficulty with Your MFC, Difficulty Suggestions

If You Are Having Difficulty with Your MFC

If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips.

DIFFICULTY	SUGGESTIONS
Printing or Receiving Faxes
Condensed Print and Horizontal	If your copy looks good, you probably had a bad connection, with static or
Streaks / Top and Bottom of	interference on the phone line. If the copy looks bad, call Brother Customer
Sentences Are Cut Off	Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada)
	or 1-514-685-6464 (from within Montreal).
Poor Quality Print	Make sure the Printer Driver matches the type of paper you are using (see
	15-1). If you are using plain paper, try using recommended special paper
	(see Chapter 3). Don’t handle the paper until the ink is dry. Adjust the
	Vertical Alignment (see page 24-9).
Smudged stain on the top center of the	Press the purple paper thickness adjustment lever down. (See Loading,
printer page	paper, page 15-3.)
Printing Too Dark or Too Light	Make sure your ink cartridges are fresh. Cartridges are good up to two
	years, after that the ink may become clogged. Cartridge expiration dates are
	printed on the package. Make sure the Printer Driver matches the type of
	paper you are using (see 15-1.). Try using recommended special paper (see
	Chapter 3). The recommended environment for your MFC is between 50°F
	to 95°F.
Printing Appears Dirty or Ink Seems	Make sure you are using the recommended paper (see Chapter 3). Don’t
to Run	handle the paper until the ink is dry.
	The recommended environment for your MFC is between 50°F to 95°F.
White Lines in Text or Graphics	Clean the print head (see Cleaning the print Head, page 24-8.).
Stains Appear on the Reverse Side or	Make sure the Printer Platen and Pick Up Roller are not dirty with ink mist.
at the Bottom of the Page	(See page 24-13).
Vertical Black Lines When Receiving	The sender’s scanner may be dirty. Ask the sender to make a copy to see if
	the problem is with the sending machine. Try receiving from another fax
	machine.
	If the problem continues, call Brother Customer Service at 1-800-284-4329
	(USA).
Phone Line or Connections
MFC Does Not Answer When Called	Make sure the MFC is in the correct receiving mode for your setup (either
	MANUAL, FAX, FAX/TEL or TAD). Check for dial tone. If possible, call
	your MFC to hear it answer. If there is still no answer, check the telephone
	line cord connection. Connect a standard telephone handset to the MFC
	telephone jack. If there is no ringing when you call your MFC, call your
	Telephone Company to check the line.
No Dial Tone on the Handset	Check telephone line cord connections at the MFC and wall jack. Check
	that the handset is connected to the MFC’s handset jack. Test the wall jack
	with another single line telephone. If no dial tone on the wall outlet, call
	your Telephone Company.
Sending Faxes
Poor Transmitting Quality	Try changing your resolution to FINE or SUPERFINE. Make a copy to
	verify your MFC’s scanner operation.
Transmission Verification Report	There is probably temporary noise or static on the line. Try sending the fax
says “Result:NG”	again. If the problem continues, call the Telephone Company to check your
	phone line.
Vertical Black Lines When Sending	If the copy you made shows the same problem, your scanner is dirty (see
	Cleaning the Scanner, page 24-12.).

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