21 21Troubleshooting and Routine Maintenance

Troubleshooting

IMPORTANT

For technical and operational assistance, you must call the country where you purchased the printer. Calls must be made from within that country.

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages.

You can correct most problems by yourself. If you need additional help, call the Brother fax-back system.

In USA:

1-800-521-2846

 

In Canada:

1-800-681-9838

 

 

1-514-685-5381

In Montreal

Error Messages

Error Message

Cause

Action

 

 

 

CHANGE DRUM

The drum unit is near the end of its

Use the drum unit until you have a

SOON

life.

print quality problem; then replace the

 

 

drum unit with a new one.

 

 

 

 

The drum counter was not reset.

1. Open the front cover, and then

 

 

press Stop/Exit.

 

 

2. Press 1 to reset.

 

 

 

CHECK PAPER

The MFC is out of paper or paper is

Refill the cassette or remove the paper

CHECK PAPER

not properly loaded in the paper

and load it again.

#1

cassette.

 

CHECK PAPER

 

 

#2

 

 

 

 

 

CHECK PAPER

When you see this error, the paper in

Either load the appropriate size paper

SIZE

the cassette does not match the paper

or change the default setting. (See

 

size you set in Menu, 1, 1.

page 4-1).

 

 

 

CHECK SCAN

The scanner lock is locked.

Release the scanner lock lever, and

LOCK

 

then press Stop/Exit.

 

 

 

COMM. ERROR

Poor phone line quality caused

Try the call again. If problem

 

communication error.

continues, call Telephone Company

 

 

to check your phone line.

 

 

 

CONNECTION

You tried to poll a MFC that is not in

Verify the other party’s polling setup.

FAIL

Polled Waiting mode.

 

 

 

 

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