DIFFICULTY

 

SUGGESTIONS

Transmission Verification

 

There is probably temporary noise or static on the line. Try

Report says “Result:NG”

 

sending the fax again. If the problem continues, call the

 

 

Telephone Company to check your phone line.

 

 

 

 

 

Vertical Black Lines When

 

If the copy you made shows the same problem, your scanner

Sending

 

is dirty. (See Cleaning the Scanner, page 21-16.)

 

 

 

 

 

 

Handling Incoming Calls

 

 

 

 

 

Transferring a Fax Call to the

 

If you answered at an extension phone, press your Fax

MFC

 

Receive Code (default setting is

 

51). When your MFC

 

 

 

 

 

 

 

 

 

 

 

answers, hang up.

 

 

 

 

 

I have difficulty with custom

 

If you have Call Waiting, Call Waiting/Caller ID,

features on a single line

 

RingMaster, Voice Mail, an answering machine, an alarm

 

 

system or other custom feature on a single phone line with

 

 

your MFC, it may create a problem sending or receiving fax

 

 

data.

 

 

For Example: Your Brother machine handles the Caller ID

 

 

subscriber services. However, if you subscribe to Call

 

 

Waiting or some other custom service and its signal comes

 

 

through the line while your machine is sending or receiving a

 

 

fax, the signal can temporarily interrupt or disrupt the fax

 

 

data. Brother’s ECM feature should help overcome this

 

 

problem. This condition is related to the telephone system

 

 

industry and is common to all devices that send and receive

 

 

information on a single, shared line with custom features. If

 

 

avoiding a slight interruption is crucial to your business, a

 

 

separate line with no custom features is recommended.

 

 

 

 

 

 

Copy Quality Difficulties

 

 

 

 

 

Vertical streaks appear in

 

Sometimes you may see vertical streaks on your copies. Either

copies.

 

the scanner or the primary corona wire for printing is dirty.

 

 

Clean them both. (See pages 21-16and 21-18.)

 

 

 

 

General Printing Difficulties

 

 

 

 

 

The MFC does not print.

 

Check the following:

 

 

• The MFC is plugged in. (See page 2-8.)

 

 

• The toner cartridge and drum unit are installed properly.

 

 

(See page 2-4.)

 

 

• The interface cable is securely connected between the MFC

 

 

and computer. (See Quick Setup Guide.)

 

 

• Check to see if LCD is showing an error message. (See page

 

 

21-1to 21-3.)

 

 

 

 

 

The MFC prints

 

Reset the MFC or unplug the electrical cord and plug it back

unexpectedely or it prints

 

in. Check the primary settings in your application software to

garbage.

 

make sure it is set up to work with your MFC.

 

 

 

 

 

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