Error Messages
Error Message | Cause | Action |
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COOLING | The temperature of the drum unit or | You must wait 20 minutes for it to | |
DOWN | toner cartridge is too hot. The MFC | cool. |
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WAIT FOR A | will pause its current print job and go |
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WHILE | into cooling down mode. During the |
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| cooling down mode, you will hear the |
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| cooling fan running while the display |
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| on the MFC shows COOLING |
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| DOWN, and WAIT FOR A WHILE. |
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COVER OPEN | The front cover was not completely | Close the front cover for the drum | |
PLS CLOSE | closed. | unit. |
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COVER |
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DISCONNECTED | The other party or other party’s fax | Try to transmit or receive again. | |
| machine terminated the call. |
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CHECK | Originals were not inserted or fed | ||
ORIGINAL | properly, or original scanned from |
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| ADF was longer than about 40 inches |
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| (90cm). |
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MACHINE | MFC has a mechanical problem. | Call Brother Customer Service. | |
ERROR XX |
| In USA: | |
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| In Canada: | |
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| In Montreal: | |
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OUT OF | You can’t store data in the memory. | See page |
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MEMORY |
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(May occur when |
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the MFC is used as |
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a printer) |
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NO RESPONSE/ | The number you dialed does not | Verify the number and try again. | |
BUSY | answer or is busy. |
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NOT | You tried to access a One Touch or | Set up the One Touch or Speed Dial | |
REGISTERED | Speed Dial number that is not | ||
| programmed. |
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PLS OPEN | A page, piece of paper or paper clip, | Open the front cover. If you see any | |
COVER | etc. may be jammed inside the MFC. | jammed paper or other item, gently | |
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| pull it out, then close the front cover. If | |
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| the error message remains, open and | |
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| close the front cover again. If the MFC | |
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| cannot reset itself and return to the date | |
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| and time prompt, it will display | |
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| MACHINE ERROR XX. Please call | |
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| Brother Customer Service and tell | |
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| them the MFC Error number at: | |
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| In USA: | |
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| In Canada: | |
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| In Montreal: | |
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PAPER JAM | The paper is jammed in the MFC. | See page |
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T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 21 - 2