DIFFICULTY

SUGGESTIONS

Paper Handling Difficulties

 

 

The MFC does not load

Check to see if the CHECK PAPER or PAPER JAM

paper. The LCD shows

message appears on the LCD. If it is empty, load a new stack

CHECK PAPER or PAPER

of paper into the paper cassette. If there is paper in the paper

JAM.

cassette, make sure it is straight. If the paper is curled, you

 

should straighten it. Sometimes it is helpful to remove the

 

paper, turn the stack over and put it back into the paper

 

cassette. Reduce the amount of paper in the paper cassette,

 

then try again. Check the manual feed mode is not selected in

 

the printer driver.

 

 

The MFC does not feed paper

Reinsert the paper firmly, load one sheet at a time. Make sure

from the manual feed slot.

that manual feed mode is selected in the printer driver.

 

 

How can I load envelopes?

You can load envelopes from the manual feed slot. Your

 

application software must be set up to print the envelope size

 

you are using. This is usually done in the Page Setup or

 

Document Setup menu of your software. Refer to your

 

software application manual.

 

 

What paper can I use?

You can use plain paper, envelopes, transparencies and labels

 

that are made for laser machines. (For information on paper

 

you can use, see Acceptable Paper, page 2-5.)

 

 

How can I clear paper jams?

See Paper Jam, page 21-4.

 

 

Print Quality Difficulties

Printed pages are curled.

Thin Paper (17lb-18.4lb) can cause this problem. Make sure

 

 

 

you select the Paper Type that suits the paper in your multi-

 

 

 

purpose sheet feeder. (See Paper Type, page 11-8and 11-9

 

 

 

and Media Type, page 14-4.)

 

 

 

 

Printed pages are smeared.

Rough surfaces or thick media can cause “smeared pages”

 

 

 

—OR—“the toner to smear”. Make sure you select the correct

 

 

 

Paper Type that suits the paper in your multi-purpose sheet

 

 

 

feeder. (See Paper Type, page 11-8and 11-9and Media

 

 

 

Type, page 14-4.)

 

 

 

 

Printouts are too dark or light.

Adjust the print conditions in the Print Density setting. It has

 

 

 

been factory set to the middle position. (See Setting the

 

 

 

Print Density, on page 5-4.)

 

 

 

 

Printed pages contain white

You may fix this by wiping the scanner windows with a clean

stripes.

soft cloth. (See Routine Maintenance and Cleaning the

 

 

 

Drum Unit, on pages 21-16and 21-18.)If you still see white

 

 

 

 

 

 

stripes or faint images and the LCD shows CHANGE DRUM

 

 

 

SOON, replace the drum unit with a new one. Check the

 

 

 

MFC’s environment. Conditions such as humidity, high

White Stripes or Faint

temperatures, etc. may cause this print defect to occur.

lmages

 

 

 

 

 

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 21 - 10