If You Are Having Difficulty with Your MFC

If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips.

DIFFICULTYSUGGESTIONS

Printing or Receiving Faxes

Condensed Print and

If your copy looks good, you probably had a bad connection,

Horizontal Streaks / Top and

with static or interference on the phone line. If the copy looks

Bottom of Sentences Are Cut

bad, call Brother Customer Service at 1-800-284-4329 (In

Off

USA), 1-800-853-6660 (In Canada) or 1-514-685-6464 (In

 

Montreal).

 

 

Vertical Black Lines When

Sometimes you may see vertical streaks/black lines on the

Receiving

faxes you receive. Either your MFC’s primary corona wire for

 

printing may be dirty, or the sending party’s fax scanner may

 

be dirty. Clean your primary corona wire (see page 21-18), or

 

ask the sender to make a copy to see if the problem is with the

 

sending machine. Try receiving from another fax machine. If

 

the problem continues, call Brother Customer Service at

 

1-800-284-4329 (In USA), 1-800-853-6660 (In Canada) or

 

1-514-685-6464 (In Montreal).

 

 

Fax Machine “Hears” Voice

If your fax machine is set to Easy Receive ON, it is more

as CNG Tone

sensitive to sounds. Your fax machine may mistakenly

 

interpret certain voices or music on the line as a calling fax

 

machine and respond with fax receiving tones. Deactivate the

 

fax by pressing #51 if you are at an extension phone or press

 

Stop if you are at the fax machine or an external phone. Try

 

avoiding this problem by turning Easy Receive to OFF. (See

 

Easy Receive, page 5-3.)

 

 

Horizontal streaks; lines are

You may get a fax with horizontal streaks or with missing

missing.

lines. Usually this is caused by a poor telephone connection.

 

Ask the other party to send the fax again.

 

 

Received faxes appear as

If the received data is divided and printed on two pages or if

split or blank pages.

you get an additional blank page, your Paper Size setting may

 

not be correct for the paper you are using (see pages 4-1). If

 

you are using the fixed reduction feature, check to see if the

 

reduction ratio is suitable for the real paper. (See page 11-4).

 

 

Phone Line or Connections

 

 

MFC Does Not Answer

Make sure the MFC is not in MANUAL mode. Check for dial

When Called

tone. If possible, call your MFC to hear it answer. If there is

 

still no answer, check the telephone line cord connection. If

 

there is no ringing when you call your MFC, call your

 

Telephone Company to check the line.

 

 

 

Sending Faxes

 

 

Poor Transmitting Quality

Try changing your resolution to FINE or S.FINE. Make a

 

copy to verify your MFC’s scanner operation.

 

 

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 21 - 6