Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393
Telephone problems
•You have dialling tone but the telephone will not dial out.
•Base unit does not ring but lights show on base unit.
Possible cause
You may be trying to use tone dialling on a pulse dialling exchange.
You are connected to a PBX and are not dialling the access code.
Telephone is not connected to the telephone line.
The base ringer is set to off.
Line fault or faulty socket.
Solution
See page 62 to change to pulse dialling.
Use the PBX access code.
See page 62 for more information on switchboard use.
Plug the telephone into the telephone socket.
Set the base ringer setting to a higher volume, see page 24.
Try the telephone on another socket or another line. If the telephone works, contact BT on 151, or your telephone network operator for repairs to the line or socket.
• Callers are faint. | Handset and/or base telescopic | Extend the aerials to obtain the best |
• Interference. | aerial not fully extended | signal available. |
• Buzzing. |
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You are moving out of range.
• Tinniness.
The base unit or the handset are too close to electrical equipment or metal obstructions.
Move closer to the base unit.
Relocate the base unit or move around with the handset until reception improves.
•No Directory name and number stored.
You may have entered a name and not a number.
You need to save both a name and number when storing an entry in the directory, see page 18.
•No CHARGING light on the base unit.
Dirty contacts on base unit or handset.
Base unit not connected to the power supply.
Clean the contacts with a dry cloth. Heavy soiling can be removed with a pencil eraser.
Plug the power supply into the wall socket and switch on, and ensure the other end is connected into the base unit.
HELPLINE
If you are still experiencing difficulties please call the Helpline on 0870 605 8047.
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