BT Synergy 3500 manual General information, Guarantee, The conditions of this guarantee are

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

General information

GENERAL INFORMATION

Guarantee

Your Synergy 3500 is guaranteed for a period of 12 months from the date of purchase.

Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Synergy 3500, or any component thereof, (other than the batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished product.

The conditions of this guarantee are:

•The guarantee shall only apply to defects that occur within the 12 month guarantee period.

•Proof of purchase is provided.

•The equipment is returned to BT or its agent as instructed.

•This guarantee does not cover the battery pack and any faults or defects caused by accidents, misuse, fair wear and tear, neglect, storm damage, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

•This guarantee does not affect your statutory rights.

Within the 12 month guarantee period:

If you experience difficulty using the product, prior to returning your product, please read the Help section beginning on page 57, or contact the Synergy 3500 Helpline for assistance:

Helpline 08706 058 047, 9am to 5.30pm Monday to Friday.

In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you contact BT’s approved repair agent, TecLogic on 01672 564444 or a local qualified repairer.

Instructions for returning the product:

If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including line cords, power supply units, and the original

59