Chapter 1: Introduction
1.4 RELATED DOCUMENTS
Use the following manuals to supplement the procedures and other technical data provided in this manual. This manual references procedures in these manuals, where appropriate, but does not repeat them.
Cabletron Systems MMAC Overview and Setup Guide
Cabletron Systems EMM-E6 Local Management Guide
Cabletron Systems SPECTRUM Element Manager User’s Guide
1.5 GETTING HELP
If you need additional support related to this device, or if you have any questions, comments, or suggestions concerning this manual, contact Cabletron Systems Technical Support:
By phone | (603) |
| Monday – Friday; 8 A.M. – 8 P.M. Eastern Time |
By CompuServe | GO CTRON from any ! prompt |
By Internet mail | support@ctron.com |
By FTP | ctron.com (134.141.197.25) |
Login | anonymous |
Password | your email address |
Before calling Cabletron Systems Technical Support, have the following information ready:
•A description of the failure
•A description of any action(s) already taken to resolve the problem (e.g., changing mode switches, rebooting the unit, etc.)
•A description of your network environment (layout, cable type, etc.)
•Network load and frame size at the time of trouble (if known)
•The serial and revision numbers of all Cabletron Systems products in the network
•The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
•Any previous Return Material Authorization (RMA) numbers.
