Chapter 10 Troubleshooting
1. Troubleshooting
If any of the following problems occurs, solve the problem as described in the corresponding solution.
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| Network, Web Menu | |
Cannot use an LDAP address | Cause |
| The administrator has set user function restrictions. See “Restricting |
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book (certain users only) |
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Solution |
| Contact the administrator of the ScanFront. | |
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Cannot update the settings in | Cause |
| The ScanFront is being used or a user has not logged out. |
the Web menu | Solution |
| Check the ScanFront status and then try again. |
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| Cause |
| The IP address assigned from the DHCP server has changed. |
Cannot access the Web menu | Solution |
| Contact the administrator of the ScanFront, and check the IP address |
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| assigned to the ScanFront. | |
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Cannot create a new folder | Cause |
| Permission to write to the shared folder has not been granted for the |
| user name and password that were entered. | ||
(shared folder/FTP server) |
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Solution |
| Contact the administrator of the shared folder. | |
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Specifying a mail address as the | Cause |
| The mail server settings have not been registered, or have been deleted. |
address and then starting | Solution |
| Contact the administrator of the ScanFront. |
scanning results in an error |
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Cannot edit the address book/ | Cause |
| The administrator has set user function restrictions. See “Restriction to |
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job buttons (certain users only) |
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Solution |
| Contact the administrator of the ScanFront. | |
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Can only select certain | Cause |
| The administrator has set user function restrictions. |
destinations. For example, can |
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only select shared folders | Solution |
| Contact the administrator of the ScanFront. |
(certain users only) |
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Cannot connect to an FTP | Cause |
| The scanner cannot connect to an FTP server that requires firewall |
| settings to be configured. | ||
server that can be accessed |
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| Use an FTP server that does not require firewall settings to be | |
from outside the company | Solution |
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The wrong send time is | Cause |
| (1) The date and time settings are incorrect. (2) The time zone is set to a |
| different country. | ||
displayed for an |
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| Contact the administrator, and check the “Language/Timezone” setting. | |
received at the destination | Solution |
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