Chapter 10 Troubleshooting

2. Error Messages (ScanFront)

If any of the following error messages appears, solve the problem as described in the corresponding solution. If you are unsure about any other message that appears, contact the support services.

 

Cause

The settings of the registered FTP server are incorrect.

Failed to connect FTP server.

Solution

Check the settings of the FTP server. (See p. 6-15, p. 8-10 and p. 5-23.)

 

 

Cause

The computer that is being used as the FTP server is not running.

 

 

Solution

Check the computer that is being used as the FTP server.

 

 

 

Please set SMTP server

Cause

The mail server settings have not been registered, or have been deleted.

 

Contact the administrator of the ScanFront, and check the settings of

address.

Solution

“Mail Server” in the Web menu. (See p. 6-34.)

 

 

 

 

 

 

Cause

The administrator has set send restrictions for the selected e-mail

This is restricted item.

address. (See p. 6-11.)

 

 

Solution

Contact the administrator of the ScanFront.

 

 

 

Paper JAM occured. Remove

Cause

The rollers are dirty or worn out.

 

Clean the rollers. If the problem is not resolved by cleaning the rollers,

the paper.

Solution

replace the rollers. (See p. 9-8.)

 

 

 

 

 

 

 

The pages of the document are sticking together because of, for

 

Cause

example, static electricity, too many documents were loaded, the rollers

A double paper-feed has

 

are dirty, etc.

occured.

 

Fan the documents before you load them, and reduce the number of

 

Solution

pages that you load at times when double feeding occurs repeatedly.

 

 

(See p. 2-9.)

 

 

 

You cannot paste the copied

Cause

The copy source and the paste address are of a different type.

address to the different address

Solution

Make sure the copied address and paste address are of the same type.

type.

 

 

 

 

 

 

Cause

The job button settings include an address that has been restricted by

Restricted address is included.

the administrator. (See p. 6-11.)

 

 

Solution

Contact the administrator of the ScanFront.

 

 

 

Confirm Password doesn’t

Cause

The new password and confirmation password do not match.

match. (New password and

 

Enter the same password for the new password and the confirmation

confirmation password do not

Solution

password.

match.)

 

 

 

 

 

 

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