
Chapter 10 Troubleshooting
2. Error Messages (ScanFront)
If any of the following error messages appears, solve the problem as described in the corresponding solution. If you are unsure about any other message that appears, contact the support services.
| Cause | The settings of the registered FTP server are incorrect. | |
Failed to connect FTP server. | Solution | Check the settings of the FTP server. (See p. | |
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Cause | The computer that is being used as the FTP server is not running. | ||
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| Solution | Check the computer that is being used as the FTP server. | |
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Please set SMTP server | Cause | The mail server settings have not been registered, or have been deleted. | |
| Contact the administrator of the ScanFront, and check the settings of | ||
address. | Solution | ||
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| Cause | The administrator has set send restrictions for the selected | |
This is restricted item. | |||
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| Solution | Contact the administrator of the ScanFront. | |
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Paper JAM occured. Remove | Cause | The rollers are dirty or worn out. | |
| Clean the rollers. If the problem is not resolved by cleaning the rollers, | ||
the paper. | Solution | ||
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| The pages of the document are sticking together because of, for | |
| Cause | example, static electricity, too many documents were loaded, the rollers | |
A double |
| are dirty, etc. | |
occured. |
| Fan the documents before you load them, and reduce the number of | |
| Solution | pages that you load at times when double feeding occurs repeatedly. | |
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You cannot paste the copied | Cause | The copy source and the paste address are of a different type. | |
address to the different address | Solution | Make sure the copied address and paste address are of the same type. | |
type. | |||
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| Cause | The job button settings include an address that has been restricted by | |
Restricted address is included. | |||
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| Solution | Contact the administrator of the ScanFront. | |
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Confirm Password doesn’t | Cause | The new password and confirmation password do not match. | |
match. (New password and |
| Enter the same password for the new password and the confirmation | |
confirmation password do not | Solution | ||
password. | |||
match.) |
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