Chapter 10 Troubleshooting

 

 

 

 

 

 

 

Cause

A ScanFront Service Server does not exist on the network. (A

 

 

 

ScanFront Service Server has not been configured or is not running.)

 

 

 

 

 

 

Cannot send image files to

 

Install ScanFront Service on a computer on the same network as the

 

 

devices and folders on different

 

scanner. (See p. 4-3.)If a ScanFront Service Server has been

 

 

segments of the network.

Solution

implemented, check the necessary settings. In addition, you must start

 

 

 

 

the ScanFront Service Server before turning ON the ScanFront. (See

 

 

 

 

p. 4-6.)

 

 

 

 

 

 

 

 

 

Scan

 

 

 

Cause

The scanning glass is dirty.

 

 

Streaks appear in images

Solution

Clean the scanning glass. (See p. 9-3.)If there are scratches on a

 

 

 

scanning glass, contact your local authorized Canon dealer.

 

 

 

 

 

 

 

 

 

 

 

Paper becomes jammed

Cause

The rollers are dirty.

 

 

Solution

Clean the rollers. (See p. 9-3.)

 

 

 

 

 

 

 

 

 

 

 

Cause

The rollers (consumable parts) have worn out.

 

 

Paper jams occur frequently

 

 

 

 

Solution

Purchase an Exchange Roller Kit and then replace the rollers. (See

 

 

 

p. 9-8.)

 

 

 

 

 

 

 

 

 

 

 

 

Cause

Static electricity is causing the pages of the document to stick to each

 

 

 

other.

 

 

 

 

 

 

Documents are double fed

Solution

Before you load a stack of documents, fan the documents.

 

 

 

 

 

 

Cause

The type of paper of the documents is causing a paper feed error.

 

 

 

 

 

 

 

 

 

 

 

Solution

Load no more than ten pages of documents. (See p. 2-10.)Use bypass

 

 

 

feeding to scan the pages one by one.

 

 

 

 

 

 

 

 

 

 

 

A stack of documents are fed

Cause

The feed selection lever is set to Page Separation OFF. (See p. 2-5.)

 

 

together

Solution

Set the feed selection lever to page separation feeding.

 

 

 

 

 

 

 

Scanning starts immediately

Cause

The job buttons are designed to work that way. See “Skip Scan Setting

 

 

after I press a job button (certain

Screen” on p. 6-21 and p. 8-17.

 

 

 

 

 

users only)

Solution

Place the document and then press a job button.

 

 

 

 

 

 

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