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| Chapter 10 Troubleshooting | |
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| Password is incorrect. | Cause | The password that was entered is incorrect. |
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| Solution | Enter the uppercase and lowercase letters for the password correctly. |
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| There is no file name specified. | Cause | A file name was not entered and “Auto file name” is set to [None]. |
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| Enter a file name or enable the | Solution | Enter a file name or set “Auto file name” to other than [None]. (See |
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| ‘Auto file name’ setting. |
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| Log in failed. Settings may | Cause | User settings are being edited via the Web menu. |
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| currently be in the process of | Solution | Contact the administrator of the ScanFront. |
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| being edited via the Web. |
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| Log in failed. A version upgrade | Cause | The version of the ScanFront is being updated via the Web menu. |
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| may currently be in the process |
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| Solution | Contact the administrator of the ScanFront. |
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| of being executed. |
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| Cannot write logfile. Sending | Cause | Write permission has not been granted for the shared folder specified as |
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| the save destination of the log file. |
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| files will be aborted. |
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| Solution | Check the settings and access permissions of the shared folder. |
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| Cause | Invalid characters have been used to set the customer file name. |
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| You can’t use following |
| Make sure the custom file name does not contain any of the following |
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| character for File name. | Solution | characters: |
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| / : ? * " < > |
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| Cause | Invalid characters have been used to set the index file. |
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| The character string includes |
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| Make sure none of the following characters are used in strings |
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| invalid character. | Solution | contained in the index file: |
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| & " ' < > |
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| Not enough memory to execute | Cause | There was not enough memory available for the set scanning |
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| current scanner settings. Please | conditions. |
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| see “Troubleshooting” section at |
| Reset the scanning conditions. Refer to “Not enough memory to |
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| “INSTRUCTIONS” or “Operating | Solution |
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| execute scanner settings” below. |
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| Guide”. |
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| Cause | User password was changed on the authentication server while server |
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| Log in failed. A version | authentication and fingerprint authentication are both used to log in. |
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| Password may be changed. | Solution | Without using fingerprint authentication, enter your user name and |
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| changed password to log in, and then |
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| Cause | The user specified when logging in does not exist in the authentication |
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| Log in failed. Authentication | server. |
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| server is not found. | Solution | Make sure you correctly enter your user name and password. Contact |
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| the administrator of the ScanFront if this problem persists. |
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