Chapter 10 Troubleshooting
3. Error Messages (Web Menu)
If any of the following error messages appears, solve the problem as described in the corresponding solution. If you are unsure about any other message that appears, contact the support services.
Same Username exists. Please | Cause | A user that has the same name as the user name to be registered is | |
change Username, and try | already registered. | ||
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again. | Solution | Check the user name prior to registration. | |
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| An operation such as address book/job button importing, restoring, or | |
Blank field exists. | Cause | version updating was executed without specifying the setting file to be | |
| loaded on the ScanFront. | ||
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| Solution | Specify the setting file and then execute the operation. | |
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The scanner is busy. Please try | Cause | The ScanFront is being used. | |
again. | Solution | End use of the ScanFront and then try again. | |
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Settings cannot be changed or | Cause | Modifying settings and registration are not possible because a user is | |
stored. A user may be logged in | logged in. | ||
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to the device. Check the status | Solution | Try again after the user logs off. | |
of the device. | |||
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Settings cannot be changed. | Cause | The ScanFront is being used. | |
The device may currently be |
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displaying an administrator | Solution | End use of the ScanFront and then try again. | |
settings page. Check the status | |||
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of the device. |
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Maximum address has been | Cause | The limit for the number of addresses has been exceeded. | |
registered. You can’t register | Solution | Delete addresses that are no longer used and then try again. | |
any more. | |||
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Maximum Job Buttons has been | Cause | The limit for the number of job button registrations has been exceeded. | |
registered. You can’t register | Solution | Delete job button registrations that are no longer used and then try | |
any more. | again. | ||
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Maximum users has been | Cause | The limit for the number of user registrations has been exceeded. | |
registered. You can’t register | Solution | Delete user registrations that are no longer used and then try again. | |
any more. | |||
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Password is not registered. OK | Cause | A password has not been set for the user to be registered. | |
to proceed? | Solution | Check the password prior to registration. | |
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