Chapter 10 Troubleshooting

 

 

 

 

 

 

The sender’s address is not

Cause

The e-mail addresses of the user and administrator have not been

 

 

displayed at the destination of

registered. (See p. 6-7 and p. 6-32.)

 

 

 

 

 

an e-mail message

Solution

Contact the administrator, and register the e-mail addresses.

 

 

 

 

 

 

 

Cannot connect to the network

Cause

The IP address that was set is already being used by another device.

 

 

 

 

 

 

 

Contact the system administrator of the network, and change the IP

 

 

(IP address conflict problem)

Solution

 

 

address setting.

 

 

 

 

 

 

 

 

 

 

 

Cannot connect to the network

Cause

The LAN cable is not connected properly.

 

 

(LAN cable connection problem)

Solution

Check the connections of the LAN cable.

 

 

 

 

 

 

 

 

Cause

The device name that was set is already being used by another device.

 

 

Cannot connect to the network

 

Contact the system administrator of the network, and change the device

 

 

(device name conflict problem)

Solution

name setting. When you install two or more ScanFront scanners, take

 

 

 

 

care to ensure duplicate device names are not set.

 

 

 

 

 

 

 

 

Cause

Data has been saved to the folder.

 

 

 

 

 

 

 

 

Solution

Contact the administrator of the shared folder.

 

 

Cannot delete a folder

 

 

 

 

Cause

Permission to change the shared folder has not been granted for the user

 

 

 

name and password that were entered.

 

 

 

 

 

 

 

 

 

 

 

 

Solution

Contact the administrator of the shared folder.

 

 

 

 

 

 

 

Cannot scan from the Home

Cause

The administrator has set user function restrictions. See “Use only Job

 

 

Buttons” on p. 6-10.

 

 

screen (certain users only)

 

 

 

 

 

 

 

Solution

Contact the administrator of the ScanFront.

 

 

 

 

 

 

 

 

 

 

 

Cause

Uppercase and lowercase letters were not entered correctly.

 

 

 

(See p. 8-3 and p. 5-5.)

 

 

Cannot log in

 

 

 

 

 

 

 

Solution

Enter the uppercase and lowercase letters for the user name and

 

 

 

 

 

 

password correctly.

 

 

 

 

 

 

 

 

 

 

 

 

Cause

You are attempting to browse folders on a computer running Windows 7

 

 

 

or Windows Server 2008 R2.

 

 

 

 

 

 

Cannot browse shared folders

 

Enter the full path of the shared folder manually.

 

 

during address registration.

Solution

Alternatively, enter the computer name and path up until the top-most

 

 

 

folder of that computer. (You can then press the [Browse] button and

 

 

 

 

 

 

 

 

specify the rest of the path in the screen that appears.)

 

 

 

 

 

 

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