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| Chapter 10 Troubleshooting | |
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| The sender’s address is not | Cause | The |
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| displayed at the destination of |
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| an | Solution | Contact the administrator, and register the |
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| Cannot connect to the network | Cause | The IP address that was set is already being used by another device. |
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| Contact the system administrator of the network, and change the IP |
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| (IP address conflict problem) | Solution |
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| address setting. |
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| Cannot connect to the network | Cause | The LAN cable is not connected properly. |
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| (LAN cable connection problem) | Solution | Check the connections of the LAN cable. |
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| Cause | The device name that was set is already being used by another device. |
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| Cannot connect to the network |
| Contact the system administrator of the network, and change the device |
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| (device name conflict problem) | Solution | name setting. When you install two or more ScanFront scanners, take |
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| care to ensure duplicate device names are not set. |
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| Cause | Data has been saved to the folder. |
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| Solution | Contact the administrator of the shared folder. |
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| Cannot delete a folder |
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| Cause | Permission to change the shared folder has not been granted for the user |
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| name and password that were entered. |
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| Solution | Contact the administrator of the shared folder. |
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| Cannot scan from the Home | Cause | The administrator has set user function restrictions. See “Use only Job |
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| screen (certain users only) |
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| Solution | Contact the administrator of the ScanFront. |
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| Cause | Uppercase and lowercase letters were not entered correctly. |
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| Cannot log in |
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| Solution | Enter the uppercase and lowercase letters for the user name and |
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| password correctly. |
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| Cause | You are attempting to browse folders on a computer running Windows 7 |
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| or Windows Server 2008 R2. |
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| Cannot browse shared folders |
| Enter the full path of the shared folder manually. |
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| during address registration. | Solution | Alternatively, enter the computer name and path up until the |
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| folder of that computer. (You can then press the [Browse] button and |
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| specify the rest of the path in the screen that appears.) |
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