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Canon C75 If You Cannot Solve the Problem, •Serial number, •Place of purchase, •Nature of problem, •Product name MultiPASS C75

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If the unit makes strange noises, emits smoke or strange smells, unplug it immediately and contact your local authorised Canon dealer or the Canon help line. Do not attempt to disassemble or repair the unit yourself.

If You Cannot Solve the Problem

If you have a problem with your unit and you cannot solve it by referring to the information in this chapter, contact your local authorised Canon dealer or the Canon help line.

Canon’s support personnel are trained in the technical support of Canon’s products and should be able to help you with your problem.

nAttempting to repair the unit yourself may void the limited warranty.

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If you need to contact Canon directly, make sure you have the following information:

•Product name MultiPASS C75•Serial number

The serial number is on the label located at the back of the unit.

•MultiPASS Suite for Windows® software version number

1 Software User’s Guide

•Place of purchase•Nature of problem•Steps you have taken to solve the problem and the results

13-2

Troubleshooting

Chapter 13

Contents

Page Copyright Trademarks For Your Safety (Australia Only) Caution (New Zealand Only) Contents Chapter 1: Introduction Chapter 2: Setting Up Chapter 3: Registering Information Chapter 4: Document Handling Chapter 5: Paper Handling Chapter 6: Speed Dialling Chapter 7: Sending Faxes Chapter 8: Receiving Faxes Chapter 9: Special Features Chapter 10: Making Copies Chapter 11: Reports and Lists Chapter 12: Maintenance Chapter 13: Troubleshooting Chapter 14: Summary of Settings Appendix A: Specifications Appendix B: Handset Introduction Using Your Documentation This guide •MultiPASS Suite for Windows® Software User’s Guide: Type Conventions Used in This Guide Customer Support Important Safety Instructions ■Handling and Maintenance ■Location ■Power Supply Setting Up Unpacking Your Unit Removing Shipping Materials 1 Remove the 2 Remove the shipping tapes protective piece Assembling Your Unit Kong Australia and New Zealand Only Making Connections Connecting the Telephone Line and External Devices Connect the line Connect the supplied Connect the line telephone line to the from the handset or Page Connecting Your Unit to a PC Connecting a USB Cable Connecting a Parallel Cable Connecting the Power Cord Main Components of Your Unit Operation Panel One-TouchSpeed Dialling/Special Function Buttons Installing the BJ Cartridge Guidelines Installing the BJ Cartridge in Your Unit Page Page Paper Guidelines Page Loading Paper in the Multi-PurposeTray Testing Your Unit Page Registering Information Methods of Registering Information in Your Unit ■Method 1: Using the unit operation panel ■Method 2: Using the MultiPASS Suite Software Guidelines for Entering Numbers, Letters, and Symbols Button Uppercase Letter Lowercase Letter Number Mode ■Changing Between Number and Letter Modes ■Entering Letters ■Entering Numbers ■Entering Symbols Correcting a Mistake Clear Registering Sender Information What is Sender Information Entering the Date and Time 1Press Function 2Press Data Registration Registering Your Unit Number and Name 1 Press Function Page Printing a List to Check Information Registered in Your Unit Report Setting the Telephone Line Type Dialling Through a Switchboard Registering the R Button ■If you selected HOOKING in step 8: ■If you selected PREFIX in step 8: Document Handling Document Requirements ■Problem Documents Scanned Area of a Document Loading Documents Page Problems With Multipage Documents Adding Pages to the Document Paper Handling Print Media Requirements Paper Thickness Print Media Size Printable Areas ■Paper ■Envelope Selecting Print Media ■ Plain Paper ■Envelopes ■Glossy Photo Paper GP-301 ■Banner Paper ■Bubble Jet Paper LC-301 ■Fabric Sheet FS-101 ■Back Print Film BF-102 ■High Gloss Film HG-101 ■Transparencies CF-102 Setting the Paper Thickness Lever Page Loading Envelopes Page Using Canon Specialty Print Media Specialty Print Media Guidelines Using the Cleaning Sheet 4Press Function 5Press Cleaning Printing on Fabric Sheets Printing on Banner Paper Page Page Speed Dialling What is Speed Dialling Speed Dialling Methods ■One-TouchSpeed Dialling (2 p. 6-3) ■Coded Speed Dialling (2 p. 6-6) ■Group Dialling (2 p. 6-9) One-TouchSpeed Dialling Registering Numbers for One-TouchSpeed Dialling Page Using One-TouchSpeed Dialling Coded Speed Dialling Registering Numbers for Coded Speed Dialling Page Using Coded Speed Dialling 4 Press Coded Dial Group Dialling Creating Groups Page Page Using Group Dialling Speed Dialling Lists Printing Speed Dialling Lists ■1-TOUCHSPD DIAL LIST ■CODED SPEED DIAL LIST ■GROUP DIAL LIST Sending Faxes Setting Colour or Black & White Transmission Setting the Scanning Resolution Setting the Scanning Contrast Dialling Methods •Regular Dialling •One-TouchSpeed Dialling •Coded Speed Dialling •Group Dialling Sending Methods Memory Sending Manual Sending Via the Handset Page Cancelling Sending ■Cancel manual sending via the handset as follows: ■Cancel memory sending as follows: Cancelling Manual Redialling What is Automatic Redialling Setting the Options for Automatic Redialling Page Sequential Broadcasting Sending a Document to More Than One Destination Page Sending a Document Using Group Dialling Delayed Sending Sending Other Documents While Your Unit is Set for Delayed Sending Documents Stored in Memory Printing a List of Documents in Memory Press Function 2 Press Memory Reference Printing a Document in Memory Black & White Colour Document Document in Memory in Memory Page Page Page Receiving Faxes Different Ways to Receive a Fax Main Use Operation Requirements Details Setting FAX ONLY MODE Page Setting Fax/Tel Mode Setting the Options for Fax/Tel Mode Page Setting MANUAL MODE Receiving a Fax Manually Page Setting ANS.MACHINE MODE Using Your Unit With an Answering Machine When Your PC is Off Receiving in Colour Setting Colour Reception Press Data Registration Receiving While Performing Other Tasks Receiving Faxes in Memory When a Problem Occurs Cancelling Receiving Telstra FaxStream™ Duet (Australia Only) Setting the Unit for Network Switch When you hear the telephone call ring pattern: When you hear the fax call ring pattern (triple ring): Telecom FaxAbility (New Zealand Only) When you hear the fax call ring pattern: Special Features Special Dialling Dialling an Overseas Number (With Pauses) Page Switching Temporarily to Tone Dialling Tone/+ Confirming a Dial Tone D.T Restricting Use of Your Unit Enabling Restriction of Your Unit Cancelling Restriction of Your Unit Page Making Copies Documents You Can Copy Copying Documents Copy Page Setting the Length of the Bottom Margin Reports and Lists Summary of Lists and Reports Report or List Description ACTIVITY REPORT TX (Transmission) REPORT MULTI TX/RX (Transaction) REPORT RX (Reception) REPORT Page Maintenance Periodic Cleaning Cleaning the Unit’s Exterior Cleaning Inside the Printer Cover Page Cleaning the Scanner Components Cleaning the Rollers BJ Cartridge BJ Cartridges and BJ Tanks ■BC-21eColour BJ Cartridge ■BX-20Black BJ Cartridge ■BC-22ePhoto BJ Cartridge ■BCI-21Colour BJ Tank When to Replace a BJ Cartridge or BJ Tank 1Print the nozzle check pattern Unsatisfactory Perform print head cleaning 2There is no problem wit the BJ cartridge or tank Try adjusting the print settings Printing the Nozzle Check Pattern Cleaning the BJ Cartridge Print Head Replacing the BJ Cartridge Page 7With the label facing outwards, insert 8 PressC 9Close the printer cover 10Close the document tray 12-14 Maintenance Replacing a BJ Tank 1Make sure the unit is plugged in 2Open the document tray 3 Lift the document guides to open the printer cover 12-16 Maintenance Remove the new BJ tank from its package, then remove the orange protective cap 7Insert the BJ tank into the empty slot 8PressC Page Troubleshooting If You Cannot Solve the Problem •Product name MultiPASS C75 •Serial number •MultiPASS Suite for Windows® software version number •Place of purchase Clearing Jams Jams in the ADF Jams in the Multi-PurposeTray LCD Messages Message Error Code Cause Action Error Code Cause Page Page Page Resume Page Page Paper Feeding Problems ■Paper does not load The multi-purposetray may contain too many sheets Paper may not be loaded correctly ■Paper is loaded skewed. (Printing is skewed.) Faxing Problems Sending Problems ■You cannot send a fax The unit may have overheated The unit may not be set for the type of telephone line in use (pulse/tone) You dialled or have been provided with an incorrect number The other party’s fax machine may be out of paper There may be other documents being sent from memory An error may have occurred during sending The telephone line may not be working properly ■Cannot send using Error Correction Mode (ECM) The other party’s fax machine may not support ECM ECM may be disabled ■Errors occur frequently while sending The telephone lines may be in poor condition, or you may have a bad connection ■The unit does not switch automatically between telephone and fax reception ■Cannot receive a document manually ■Print quality is poor You may not be using the correct type of paper The BJ cartridge print head may need cleaning Error Correction Mode (ECM) may be disabled ■Faxes do not print The BJ cartridge or tanks may not be installed properly The BJ cartridge or tanks may need to be replaced ■Fax images print blotched or uneven Copying Problems ■The unit will not make a copy The unit may not be operating properly ■MEMORY FULL appears in the LCD when making multiple copies The unit’s memory is full Telephone Problems ■You cannot dial The power cord may not be plugged in securely ■The handset, telephone, or extension phone disconnects while you are talking Print Quality Problems ■The printout contains blurred or smudged ink ■The print side is rubbed and stained The paper thickness lever is not set correctly ■Colours are missing ■Colours in a line are uneven or different from previous lines Printing Problems ■The Alarm light comes on and the unit beeps while printing The unit may have a paper jam ■Data from the PC is not printed The printer cable may not be securely connected to the unit and PC ■The BJ cartridge moves, but ink does not appear ■The printed output is not what you expected The printer cable may be too long ■Printout does not match paper size Paper may not be loaded and aligned correctly in the multi-purposetray General Problems ■The unit has no power The power cord may not be supplying power ■The unit will not print reports The BJ cartridge or the Black BJ tank may need to be replaced ■Nothing appears in the LCD If a Power Cut Occurs Summary of Settings Understanding the Menu System Accessing the Menus Data Registration User Settings Menu Setting Sub-Settings Report Settings Menu TX (Transmission) Settings Menu RX (Reception) Settings Menu Printer Settings Menu System Settings Menu Page Appendix A Specifications General Specifications Facsimile Copier Telephone Printer BJ Cartridges Scanner Page Page Appendix B Handset Handset Package Contents Attaching the Handset to Your Unit Maintaining Your Handset Index