Message

Error Code

Cause

COLOUR INK EMPTY

—

The Colour BJ tank in

 

 

the Colour BJ cartridge

 

 

is empty or its ink may

 

 

have dried out.

CONVERT CLR>B&W?

—

The unit is confirming

 

 

that it is all right to

 

 

convert a colour

 

 

document to black &

 

 

white and print it with the

 

 

Black BJ cartridge.

Action

Clean the BJ cartridge print head (1 p. 12-11). If the message remains in the LCD, replace the Colour BJ tank (1 p. 12-15). The unit will then print automatically any faxes received in memory.

Press T to convert the colour document to black & white and print, or press # to cancel.

DOC. TOO LONG

#003

The document is longer

Use a copier to make a

 

 

than 1 metre.

reduced copy of the

 

 

 

document and then send

 

 

 

the copy.

ECM RX

—

The unit is receiving

 

 

a fax using Error

 

 

Correction Mode (ECM).

ECM TX

—

The unit is sending a

 

 

fax using Error

 

 

Correction Mode (ECM).

ECM receptions may take longer than normal receptions. Turn off ECM if you need to receive quickly, or if you know your local lines are in good condition. (1 ECM RX, p. 14-7)

ECM transmissions may take longer than normal transmissions. Turn off ECM if you need to transmit quickly, or if you know your local lines are in good condition. (1 ECM TX, p. 14-6)

INSTALL BC-21e

—

You tried to make a

 

 

colour copy with the

 

 

installed Black BJ

 

 

cartridge.

Replace the BJ cartridge with the Colour BJ cartridge. (1 p. 12-12)

13-8

Troubleshooting

Chapter 13