TROUBLESHOOTING GUIDE CHART (CONTINUED)
SYMPTOM | PROBABLE CAUSE | CORRECTIVE ACTION |
Paper Jam indication on | A small piece of chad or torn | Separate the Professional |
printer display, customer / | paper is blocking a sensor | |
operator has been unable | and/or the paper path | and the Finisher, clean out |
to locate the jam |
| the entire paper path |
Paper Jam, not able to find | Suspect a small piece of paper | Run a heavy cover stock |
any large sheets, removed | is hidden somewhere in the | through the system by hand. |
sheets are torn | paper path | This process may drive any |
|
| small torn pieces out of the |
|
| paper path |
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Punch does not cycle | Punch Clutch | Adjust or replace |
| Main Control Board | Adjust or replace |
| AC Punch Motor | Adjust or replace |
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Paper Jam and/or Punch | Punch Brake is not performing | Adjust or replace |
shaft does not return to the | properly |
|
“HOME” position |
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Paper Jam and/or Punch | Flag Sensor is broken or | Adjust or replace |
continues to cycle | misaligned |
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Paper will not enter the | Divert Solenoid malfunction | Adjust or replace |
punch area, runs through |
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bypass only |
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Paper is punched in the | Back stop (back gauge) | Adjust or replace |
middle of the sheet | solenoid is malfunctioning |
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Punch paper path is not | Transport Motor not functioning | Adjust or replace |
operable, system will only |
|
|
bypass | Main Control Board not | Check connections, replace |
| functioning properly |
|
| Stepper Motor #1 or #2 is not | Adjust or replace |
| functioning correctly |
|
| Stepper Motor #1 or #2 Driver | Check connections, replace |
| Boards are not functioning |
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| correctly |
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