Message

Action

“There is no photo data.”

z There are no image data saved on the memory card that can be read by this

 

machine.

 

z The machine may not recognize the file if the file name or the folder path

 

contains certain characters. Use only alphanumeric characters.

 

z Photo data edited or processed on a computer must be printed from the

 

computer.

“The waste ink absorber is almost full.

The machine has a built-in ink absorber to hold the ink used during Print Head

Press [OK] to continue but early

Cleaning, for example.

replacement recommended. <See

This error message indicates that the ink absorber is nearly full.

manual>”

Press the OK button to cancel the error so you can continue printing.

 

 

However, because printing is disabled once the ink absorber becomes

 

completely full and until the ink absorber is replaced, you are recommended to

 

contact your Canon service representative as early as possible. (You will need

 

to replace a particular part of the machine.)

“Incompatible device detected.

A communication time out occurs if an operation takes too long or if it takes too

Remove the device.”

much time to send data. This may cancel printing. In such cases, disconnect

 

and reconnect the USB cable.

 

When printing from a PictBridge compliant device, depending on the model or

 

brand of your device, you may have to select a PictBridge compliant print mode

 

on the device before connecting it to the machine. You may also have to turn on

 

your device or select Play mode manually after connecting the device to the

 

machine. Perform necessary operations before connecting your device referring

 

to its instruction manual.

 

If the error is still not resolved, check if you can print another photograph.

“An unsupported USB hub is

If a PictBridge compliant device is connected via a USB hub, remove the hub

connected. Remove the hub.”

and connect it directly to the machine.

“****

Turn off the machine, and unplug the power cord of the machine from the power

Error code”

supply. After a while, plug the power cord of the machine back in, and then turn

 

on the machine. If the same error occurs, contact your Canon service

 

representative.

“Scanner is not operating correctly.”

Turn off the machine, and unplug the power cord of the machine from the power

 

supply. After a while, plug the power cord of the machine back in, and then turn

 

on the machine. If the same error occurs, contact your Canon service

 

representative.

“The card is currently write-enabled.

The Card Slot is set to USB enabled or LAN enabled.

Remove card and set to read-only

You cannot print in this mode. After writing on the memory card, set to Read-

mode before performing operation.”

only mode again.

“Document in ADF. Redo operation

The document is jammed in the ADF. Remove the document page jammed in

after checking document in ADF and

the ADF, then press the OK button. When the error is cleared, redo the

pressing [OK].”

operation. See “Document Jams” on page 116.

“Document size is too long. Redo

The document is too long or is jammed in the ADF. Remove the document page

operation after checking document on

jammed in the ADF, then press the OK button. When the error is cleared, make

ADF and pressing [OK].”

sure that the document you are loading meets the machine’s requirements

 

before redoing the operation. See “Original Document Requirements” on page 6

 

and “Document Jams” on page 116.

“Auto redial”

The machine is waiting to redial the recipient’s number because the line was

 

busy or the recipient did not answer when you tried to send a document. Wait for

 

the machine to automatically redial the number. If you want to cancel automatic

 

redialing, wait until the machine starts dialing the number, press the Stop/Reset

 

button, then follow the instructions on the LCD. You can also delete the

 

document from memory. See “Document Stored in Memory” on page 73.

“Hang up the phone.”

The handset is not placed in the handset cradle correctly. Replace the handset

 

correctly.

“Try again in black & white.”

The recipient’s fax machine is not color-compatible. Press the Black button to

 

resend the faxes. Alternatively, you can set Color TX to Send in black & white.

“Failed to connect.”

The telephone line cable with a modular plug is not plugged in properly, or Dial

 

tone detect is set to ON. Make sure that the cable is plugged in properly, and

 

resend the fax after a while. If you still cannot send the fax, set Dial tone detect

 

to OFF.

102Troubleshooting