Problems Sending Faxes
Cannot Send a Fax
Cause | Action |
The machine is not powered on. | z You cannot send faxes if the power is turned off. Press the ON/OFF button to |
| turn the power on. |
| z After a power failure or disconnecting of the power cord, press the ON/OFF |
| button to turn the power on. |
The In Use/Memory lamp is flashing. | Another document is being sent from memory. Wait until the machine finishes |
| sending it. |
The telephone line is connected to the | Reconnect to the Telephone Line Jack. Refer to your setup sheet. |
External Device Jack. | If you still cannot send a fax, there is a problem with the telephone line. Contact |
| your telephone company and the manufacturer of your terminal adapter or |
| telephone adapter. |
The telephone line type is not set | If the telephone line type is not set correctly, you will not be able to receive |
correctly. | faxes. In this case, check the telephone line type setting and change it as |
| necessary. See “Setting the Telephone Line Type” on page 45. |
Dial tone detect is set to ON. | Resend the fax after a while. If you still cannot send the fax, set Dial tone |
| detect to OFF |
The fax number is not correctly | Make sure that the fax number is correctly registered when speed dialing. See |
registered in a speed dial. | “Registering Coded Speed Dials” on page 55. |
There was an error during | z Check the LCD for an error message. See “An Error Message Is Displayed |
transmission. | on the LCD” on page 101. |
| z Print the Activity report and check for an error. See “Printing the Activity |
| Report Manually” on page 77. |
Cannot hear the dial tone. | Check that the telephone line is connected correctly to the proper jack. If so, |
| then there is a problem with your telephone line. Contact your telephone line |
| provider. |
The document is not loaded properly. | Remove the document then reload it on the Platen Glass or the ADF. See |
| “Loading Original Documents” on page 6. |
A fax destination is displayed on the | Another document is being sent from memory. Wait until the machine finishes |
LCD. | sending it. |
There was a printer error. | Resolve the printer error. If you are out of paper, set the paper. |
| If you are in a hurry, you can send the fax before resolving the printer error by |
| pressing the Stop/Reset button. In this case, be sure to press the FAX button to |
| print the faxes stored in memory once the transmission is complete. |
Cannot Send a Fax Clearly
Cause | Action | |
The document is not loaded correctly, | z Remove the document, then reload it on the Platen Glass or the ADF. See | |
or the Platen Glass, the inner side of | “Loading Original Documents” on page 6. | |
the Document Cover, or the ADF is | z Clean the Platen Glass, the inner side of the Document Cover, or the ADF | |
dirty. | ||
and reload the document. See “Cleaning Your Machine” on page 94. | ||
| ||
The image quality setting or the scan | On the LCD, set an image quality suitable and a scan contrast suitable for the | |
contrast setting is not suitable for the | document. See “Adjusting the Image Quality (Fax Resolution) or the Scan | |
document. | Contrast” on page 60. | |
The original document is loaded with | When loading the document on the Platen Glass, the side to be scanned should | |
the wrong side facing upwards. | be face down. | |
| When loading in the ADF, the side to be scanned should be face up. | |
You are scanning thick (max. 0.39 | Press on the Document Cover with your hand when scanning. | |
inches / 10 mm) or curled documents. |
|
124Troubleshooting