Paper Does Not Feed Properly
Cause | Action |
Printing on inappropriate type of paper. | Check to see if the paper you are printing on is not too thick or curled. |
| See “Media Types You Cannot Use” on page 12. |
Paper feed rollers are dirty. | Clean the paper feed rollers. Cleaning the paper feed roller of the Rear Tray will |
| wear the roller, so perform this procedure only when necessary. |
| For details on cleaning, see “Cleaning the Paper Feed Roller of the Rear Tray” |
| on page 96. |
Paper not loaded properly. | Make sure of the following when you load paper in the machine. |
| z When loading two or more sheets of paper, align the edges of the sheets |
| before loading. |
| z Always load the paper in portrait orientation, either in the Rear Tray or the |
| Front Tray, regardless of the printing orientation. |
| z When loading paper in the Rear Tray, load the paper with the print side facing |
| UP. Align the right edge of the paper stack against the Cover Guide and slide |
| the Paper Guide so that it just touches the left edge of the stack. |
| z When loading paper in the Front Tray, load the paper with the print side |
| facing DOWN. Align the right edge of the paper stack against the right edge |
| of the Front Tray and slide the Paper Guide against the left edge of the stack. |
| z Make sure that the paper is not set over the protrusion above the Load Limit |
| Mark on the Paper Guide. |
| For details on loading paper, see “Loading Paper” on page 14. |
Paper source selection is | You cannot load paper other than A4, Letter, or |
inappropriate. | Tray. When using any other type of paper, load it in the Rear Tray. |
Too much paper loaded. | Make sure that the paper stack does not exceed the load limit. However, proper |
| feeding of paper may not be possible at this maximum capacity depending on |
| the type of paper or environmental conditions (either very high or low |
| temperature and humidity). |
| In such cases, reduce the sheets of paper you load at a time to around half. |
| For details on loading paper, see “Loading Paper” on page 14. |
Foreign object in the Rear Tray or Front | Make sure that there are no foreign objects in the Rear Tray or Front Tray. |
Tray. |
|
Envelopes not prepared or loaded | z When printing on envelopes, see “Loading Envelopes” on page 18, and |
properly. | prepare the envelopes before printing. |
| Once you have prepared the envelopes, load them in the Rear Tray in |
| portrait orientation. If the envelopes are placed in landscape orientation, they |
| will not feed properly. |
| z If the Paper Support is extended, retract it. |
Rear Cover is not attached properly. | If the Rear Cover is not reattached properly after it has been removed, it can |
| cause paper jams. Press firmly on the Rear Cover until it is fit squarely in the |
| rear of the machine. |
| Refer to “Rear View” in “Main Components” of the User’s Guide |
| manual. |
112Troubleshooting