Cause | Action |
Printing on thick paper. | Selecting the Prevent paper abrasion setting will widen the clearance between |
| the Print Head and the loaded paper. If you notice abrasion even with the media |
| type set correctly to match the loaded paper, set the machine to prevent paper |
| abrasion by using the Operation Panel on the machine or the printer driver. |
| * Deactivate the Prevent paper abrasion setting once printing is complete. If |
| not, this setting remains enabled for all subsequent print jobs. |
| z Setting with the Operation Panel on the machine |
| Press the Menu button, select Maintenance/settings, Device settings, |
| Print settings, and set Prevent paper abrasion to ON. For details, refer to |
| “Changing the Machine Settings” in the User’s Guide |
| z Setting with the printer driver |
| Refer to “Print Results Not Satisfactory” in the User’s Guide |
| manual. |
Printing graphics with the intensity | Especially if you are using plain paper to print images with high intensity, the |
setting set too high. | paper may absorb too much ink and become wavy, causing paper abrasion. |
| When copying, see “Setting Items” on page 22 and reduce the intensity setting. |
| Then try printing again. |
| When printing from your computer, refer to “Print Results Not Satisfactory” in the |
| User’s Guide |
Printing beyond the recommended | If you are printing beyond the recommended printing area of your printing paper, |
printing area. | the lower edge of the paper may become stained with ink. |
| Resize your original document in your application software. |
| For details on recommended printing area, refer to “Printing Area” in the User’s |
| Guide |
Colors Are Uneven or Streaked
Cause | Action |
|
Print Head nozzles are clogged. | See “When Printing Becomes Faint or Colors Are Incorrect” on page 86 and |
|
| perform any necessary maintenance operations. |
|
Print Head is misaligned. | See “Aligning the Print Head” on page 91 to perform Print Head Alignment. |
|
The Printing Result Not Satisfactory When Copying |
| |
|
|
|
Cause | Action |
The original document is not loaded | Check that the original is loaded correctly on the Platen Glass or the ADF. |
correctly. | See “Loading Original Documents” on page 6. |
The original document is loaded with | When loading the original on the Platen Glass, the side to be copied should be |
the wrong side facing upwards. | face down. |
| When loading in the ADF, the side to be copied should be face up. |
The original document is a printout | Print quality may be reduced if you copy a printout. |
from this machine. | Instead of copying a printout, print the original directly either from the digital |
| camera, memory card, or your computer. |
The Platen Glass, the inner side of the | Clean the Platen Glass, the inner side of the Document Cover, and the ADF. |
Document Cover, or the ADF is dirty. | See “Cleaning Your Machine” on page 94. |
If these do not resolve the problem, also see “Print Results Not Satisfactory” on page 107.
110Troubleshooting