Error Message Appears on the Computer Screen
Writing Error/Output Error/Communication Error
Cause | Action | |
The machine is not ready. | Confirm that the Power lamp is lit green. | |
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| If the Power lamp is off, turn the machine on. |
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| While the Power lamp is flashing green, the machine is initializing. Wait until the |
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| Power lamp stops flashing and remains lit green. |
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| If the Alarm lamp is lit orange, an error may have occurred on the machine. For |
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| details on how to resolve the error, see “An Error Message Is Displayed on the |
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| LCD” on page 101. |
Printer port setting does not match the | Check the printer port settings. | |
computer’s interface connecting the | * In the following instruction, “XXX” signifies your machine’s name. | |
machine. | (1)Log into a user account with the administrator privilege. | |
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| |
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| (2)Click Control Panel, then Printer under Hardware and Sound. |
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| In Windows XP, click Control Panel, Printers and Other Hardware, then |
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| Printers and Faxes. |
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| In Windows 2000, click Control Panel then Printers. |
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| |
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| (4)Click the Ports tab to confirm the port settings. |
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| Make sure that a port named USBnnn (where “n” is a number) with Canon |
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| XXX Printer appearing in the Printer column is selected for Print to the |
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| following port(s). |
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| If the port setting is not correct, reinstall the MP Drivers, or change the port |
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| setting according to the interface you are using. |
The machine is not connected properly. | Make sure that the USB cable is securely plugged in to the machine and the | |
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| computer. |
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| z If you are using a relay device such as a USB hub, disconnect it, connect the |
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| machine directly to the computer, and try printing again. If printing starts |
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| normally, there is a problem with the relay device. |
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| Consult the reseller of the relay device for details. |
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| z There could also be a problem with the USB cable. Replace the USB cable |
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| and try printing again. |
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| When you use the machine over LAN, make sure that the machine is connected |
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| to the network with a LAN cable and is set up correctly. Refer to “Checking |
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| Information about the Network” in the User’s Guide |
MP Drivers are not installed properly. | The MP Drivers may not be installed properly. Uninstall them following the | |
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| procedure described in the PC Printing Guide |
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| them following the procedure described in your setup sheet or the Network |
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| Setup Guide. |
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Error No.: 300 Is Displayed
Cause | Action |
The machine is not ready. | Confirm that the Power lamp is lit green. |
| If the Power lamp is off, turn the machine on. |
| While the Power lamp is flashing green, the machine is initializing. Wait until the |
| Power lamp stops flashing and remains lit green. |
| If the Alarm lamp is lit orange, an error may have occurred on the machine. For |
| details on how to resolve the error, see “An Error Message Is Displayed on the |
| LCD” on page 101. |
118Troubleshooting