Problems Receiving Faxes
Cannot Receive a Fax, Cannot Print a Fax
Cause |
| Action | |
The machine is not powered on. | z You cannot receive faxes if the power is turned off. Press the ON/OFF button | ||
| to turn the power on. | ||
| z After a power failure or disconnecting of the power cord, press the ON/OFF | ||
| button to turn the power on. | ||
The machine’s memory is full. | Either print or delete documents in memory (see “Printing a Document in | ||
| Memory” on page 73) to free up memory. Then ask the sender to resend the fax. | ||
There was an error during reception. | z Check the LCD for an error message. See “An Error Message Is Displayed | ||
| on the LCD” on page 101. | ||
| z Print the Activity report and check for an error. See “Printing the Activity | ||
| Report Manually” on page 77. | ||
The telephone line is not correctly | Check that the telephone line is connected correctly to the Telephone Line Jack | ||
connected. | and that the telephone (or another external device such as an answering | ||
| machine or a computer modem) is connected correctly to the External Device | ||
| Jack. Refer to your setup sheet. | ||
A paper size other than A4, Letter, or | If a paper size other than A4, Letter, or Legal*1 is loaded in the configured paper | ||
Legal*1 is loaded. | source, incoming faxes are not printed and are stored in memory. Change the | ||
| paper in the configured paper source to A4, Letter, or Legal*1 size, then press | ||
| the OK button on the machine. Load | ||
The machine is not set to the | Check the receive mode setting (A), and change it to a mode suited to your | ||
appropriate receive mode. | connection if necessary. | ||
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| (A) |
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| FAX only mode | ||
| See “If You Want to Receive Only Faxes Automatically with Your Machine, or | ||
| Have a Dedicated Telephone Line for Fax Use Only:” on page 66. | ||
| TEL priority mode | ||
| See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and | ||
| Use Voice Calls More Frequently:” on page 66. | ||
| FAX priority mode | ||
| See “If You Are Using a Single Telephone Line for Faxes and Voice Calls and | ||
| Want to Receive Faxes Automatically:” on page 67. | ||
| DRPD | ||
| See “If You Subscribe to a Distinctive Ring Pattern Detection (DRPD) Service | ||
| with Your Telephone Company (US and Canada only):” on page 68. | ||
| Network switch | ||
See “If You Want the Machine to Automatically Switch between Fax and Voice
Calls by the Call Ring Patterns (Network Switch):” on page 68.
*1 Legal may not be available depending on the country or region of purchase.
122Troubleshooting