Cause | Action |
Paper jammed inside the machine at | Remove the paper following the procedure below. |
the transport unit. | (1)Hold the Rear Cover Lever and then press to the right and pull to remove the |
| Rear Cover. |
(2)If you can see the jammed paper, slowly pull the paper out.
zBe careful not to touch the components inside the machine.
zIf you cannot pull the paper out, turn the machine off and turn it back on. The paper will be ejected automatically.
(3)Reattach the Rear Cover.
Hold the Rear Cover so that the Rear Cover Lever comes to the left. Align the protrusions at the right edge of the cover with the slots at the rear of the machine and press on the lever to reattach the Rear Cover.
Important
Press firmly on the Rear Cover until it is fit squarely in the rear of the machine. If the Rear Cover is not reattached properly, paper may not be fed properly and cause paper jams. Refer to “Rear View” in “Main Components” of the User’s Guide
(4)If you were not able to remove the paper out in step 2, remove it from the Front Tray. See “Paper jammed in the paper output slot, the Rear Tray, or the Front Tray.” on page 114.
(5)Reload the paper in the Front Tray and press the OK button on the machine.
If you turned off the machine in step 2, all print jobs in queue are canceled. Reprint if necessary.
| Note |
| When reloading the paper in the machine, see “Paper Does Not Feed Properly” |
| on page 112 to confirm that you are using the correct paper and are loading it in |
| the machine correctly. |
| If you cannot remove the paper or the paper tears inside the machine, or if the |
| paper jam error continues after removing the paper, contact your Canon service |
| representative. |
The last extension segment of the | When printing on |
Output Tray Extension is standing | the Output Tray Extension upright. |
upright. |
|
Troubleshooting 115