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Chaparral G5312/G7313, K5312/K7313 manual Event Definition Recommended Action, Critical

Models: K5312/K7313 G5312/G7313

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Troubleshooting

Warnings

Warning events let you know that something related to the controller or an array has a problem. You should correct the problem as soon as possible. Table 9-1below defines each warning event and recommends the action you should take.

Table 9-1. Warning events

Event

Definition

Recommended Action

BATT FAIL INFO A warning condition in the battery pack and/or charging interface has been detected.

Replace the battery. Refer to the enclosure’s documentation.

REPLACE	The battery is approaching its	Replace the battery.
BATTERY	3-year life span.

ARRAY	One or more drives were	Add a spare to the array or to the
CRITICAL	downed and the array is online	spare pool. Then replace the bad
	but no longer fault tolerant.	drives. See Adding a Dedicated
		Spare on page 6-2or Adding a
		Spare to the Spare Pool on
		page 6-5.

DRIVE DOWN	An error occurred with the
	drive and it was downed,
	removing it from the active
	array.

Add a spare to the array or to the spare pool. Then replace the bad drive. See Adding a Dedicated Spare on page 6-2or Adding a Spare to the Spare Pool on page 6-5.

SPARE	The drive still contains	Clear the metadata from the spare
UNUSABLE	metadata that must be cleared.	drive. See Clearing Metadata
		from a Drive on page 8-4.

SMART EVENT	A disk drive IEPC
	(informational exceptions page
	control) predictive failure
	message was received. No
	actions by the controller are
	taken on the drive for these
	events.

Run diagnostics available from your operating system on the affected drive. Replace the drive, if necessary.

9-7

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Chaparral G5312/G7313, K5312/K7313 manual Event Definition Recommended Action, Critical

Contents

User’s Guide Page Technical Support CopyrightTrademarks ChangesCanadian Compliance Statement Contents Hardware Installation Monitoring System Status Managing Disk Drives and Enclosures Glossary K-Series User’s Guide Viii About This Guide IntroductionMotherboard Ultra2 Scsi Channels G-Series Product FeaturesConventions Motherboard CPU Subsystem G-SeriesMotherboard Disk Cache G-Series Battery Interface G-SeriesHardware Configuration and Management Support G-Series Motherboard Ultra2 Scsi Channels K-Series Onboard Connectors G-SeriesDaughterboard G-Series Motherboard CPU Subsystem K-SeriesMotherboard Disk Cache K-Series Integrated Battery Backup and Interface K-SeriesFibre Channel Connection K-Series Fibre Channel FeaturesHardware Configuration and Management Support K-Series Onboard Connectors K-SeriesElectrical G-Series SpecificationsSpecifications Physical G-SeriesEnvironmental G-Series 3shows the environmental specifications of the controllersBattery G-Series Electrical K-Series Physical K-SeriesEnvironmental K-Series 7shows the environmental specifications of the controllersBattery K-Series Chaparral Documents Reference DocumentsExternal Documents K-Series User’s Guide Connecting to the Fibre Channel Port Hardware InstallationConnecting the Controller Connecting to the Scsi PortTo connect to the Fibre Channel port Connecting to the RS-232 PortTo connect to the RS-232 port K-Series User’s Guide Setting Value Accessing the Disk Array Administrator SoftwareSettingValue Do this Navigating the Disk Array Administrator SoftwareSelect Function Disk Array Administrator Menu TreeChanging the Screen Display Menu tree K-Series User’s Guide Minimum Maximum RAID Level No. Drives Creating and Managing ArraysCreating Arrays To create an array Creating and Managing Arrays RAID Type screen displays Scsi ID K-Series User’s Guide Creating and Managing Arrays Viewing Array Status Managing ArraysTo view the status of an array To view the array statistics Viewing Array StatisticsCreating and Managing Arrays To reset array statistics Resetting Array StatisticsTo view drive status Viewing Drive StatusSelect Abort Initialization and press Enter Stopping the Array Initialization ProcessTo stop the array initialization process To verify an array Verifying an ArrayTo view verification status Viewing Verification StatusTo stop the verification process Reconstructing an ArrayRAID Level Number of Drives You Can Add Expanding Array CapacityTo expand an array To view expand status Viewing Expand StatusTo change the array LUN Changing the Array LUNTo change the array name Changing the Array NameTrusting an Array To trust an array To delete an array Deleting an ArrayDisplaying the Event Log Monitoring System StatusViewing One Event at a Time Viewing the Most Recent EventSelect View Event Log and press Enter To display one event at a timeTo capture the event log file Viewing a Whole Screen of EventsCapturing the Event Log File To display a whole screen of eventsGroup Field What displays Displaying Hardware and Configuration InformationLUN Capi SEP To display hardware information onlyPress Esc to return to the Utilities Menu To display hardware and configuration information Displaying Overall Statistics To access the general array statistics To access the read/write histogram To reset overall statistics Resetting Overall StatisticsManaging Dedicated Spares Managing SparesTo add a dedicated spare Adding a Dedicated SpareTo delete a dedicated spare drive Enabling Dynamic SparesDeleting a Dedicated Spare To enable dynamic spares To add a pool spare Managing the Spare PoolAdding a Spare to the Spare Pool Select Delete Pool Spare and press Enter Deleting a Spare from the Spare PoolTo delete a spare from the spare pool Select Display Pool Spares and press Enter Displaying the Spare PoolTo display the spare pool K-Series User’s Guide Rebooting the Controller Configuring the ControllerTo set the controller’s date Changing the Date and TimeTo shut down and restart the controller To set the controller’s time Understanding LUNs Configuring the Controller Changing the Controller’s Target ID and LUN Do this To change the controller’s target ID and LUNKeep the same Loop ID for the channel at all times To configure the channel Configuring the Scsi ChannelsK-Series User’s Guide 1shows an example of how you can use LUN zoning Working with LUN ZoningTo view known WWNs Viewing Known WWNsSelect Display Host List and press Enter Select Add or Name Host and press Enter Creating Names Aliases for Server WWNsTo create or change names for WWNs To set up LUN zoning Configuring LUN ZoningK-Series User’s Guide To change the sample rate Changing the Sample RateAlarm threshold What to do when the alarm sounds Changing the Alarm Mute SettingSoftware To enable or disable the alarmTo lock the cache setting Locking the Cache SettingTo change the battery setting Enabling and Disabling the BatteryChanging the Utility Priority Select Utility Priority and press Enter Rescanning All ChannelsTo change Utility priority To rescan all channels Pausing I/OTo pause I/O Restoring Default SettingsUpgrading the Controller’s Firmware To restore the default settingsSelect Restore Defaults and press Enter Upgrading FirmwareSee Chaparral Technical Support on To upgrade the controller’s firmwareK-Series User’s Guide Managing Disk Drives Managing Disk Drives and EnclosuresDisplaying All Drives Displaying Drive InformationTo display all drives To view drive status Clearing Metadata from a DriveTo clear metadata from a drive To change the write-back cache settingEnabling and Disabling Write-back Cache K-Series User’s Guide To display disk cache status Displaying Disk Cache StatusEnabling and Disabling Smart Changes To enable or disable Smart changesTo blink a drive Blinking a Drive LEDTo take down a drive Taking Down a DriveTo test a drive Testing a DriveManaging SAF-TE Enclosures To change the SEP LUN Changing the SEP LUNDo this To change the SEP settings Changing the Additional SEP SettingsManaging Disk Drives and Enclosures K-Series User’s Guide Chaparral Technical Support TroubleshootingTerminal Emulator and COM Port Problems Problem Screen continuously puts out garbage charactersProblem Array is much smaller than it should be Array ProblemsProblem Screen is updated, but won’t respond to keystrokes To change the backoff percentage Host Scsi Channel ProblemsProblem The host Scsi Bios scan hangs Problems During Bootup Device Scsi Channel ProblemsProblem The system hangs at CTsrv starting Controller ProblemsProblem Controller failed the onboard memory test Problem One of the Post diagnostic test failedProblem The controller reports a Battery error Problem The controller reports a Sdram memory errorCritical Event Definition Recommended ActionWarn ErrorsDisk Errors Using the Loader Diagnostics MenuUsing the Loader Utility Menu Understanding Scsi ErrorsDescriptions Sense Key DescriptionDisk Channel Errors Error Code Description Voltage and Temperature Errors and Warnings K-Series User’s Guide RAID 0 Striped Disks Array BasicsArray Types RAID RAID 1, RAID 1/O Mirrored DisksArray Basics Min No Description Strengths Weaknesses Level Drives Volume SetsComparing RAID Levels RAID 3 RAID Mixing Disks on Different RAID Controller Channels Glossary K-Series User’s Guide Glossary K-Series User’s Guide Glossary K-Series User’s Guide Index K-Series User’s Guide Index K-Series User’s Guide Index Scsi ID Index K-Series User’s Guide