Cisco Systems 4.2(1) manual Configuration options

Designing the right configuration for your business is the first step toward setting up a robust and scalable system. Configuration options for Cisco Interaction Manager are many—ranging from a simple single-server installation to many flavors of distributed installations. This chapter describes available configuration options, best practices for distributed-server installations, and considerations that will help you determine how many partitions to install. See Cisco Unified Web and E-Mail Interaction Manager Solutions Reference Network Design Guide for deployment recommendations for various scenarios.

A reference sheet is provided on page 97 to help you record your configuration choices and related details. You will need to refer to this sheet often during the installation process.

If this installation is the first step towards installing Maintenance Release (MR) 4.2(5), refer to “Appendix B: Path to Maintenance Release 4.2(5)” on page 104 for a flowchart depicting the various tasks that must be completed to get to MR 4.2(5).

Configuration options

A Cisco Interaction Manager installation has five components. They are:

1.File server, which is always installed on the same machine as the primary application server

2.Database

3.Application server

4.Web server, which in the case of Unified WIM is installed on a separate machine outside the firewall for security reasons

5.Services server

You can install these components in any of the following three types of configuration:

1.Single server or collocated: All components are on a single server. This is the simplest type of configuration. A true single-server deployment is possible only for Unified EIM installations. If the installation includes Unified WIM, it becomes a collocated deployment, where the web server is installed on a separate machine outside the firewall.

2.Split server or collocated: Components are split across two servers. The database is on one server, while all other components are on the other server. A true split-server deployment is possible only for Unified EIM installations. If the installation includes Unified WIM, it becomes a collocated deployment, where the web server is installed on a separate machine outside the firewall.

3.Distributed server: Components are distributed over three or more servers. A wide range of options is available for distributed-server configurations (See Cisco Unified Web and E-Mail Interaction Manager Solutions Reference Network Design Guide and Cisco Unified Contact Center Express (CCX) Configuration & Ordering Tool for deployment recommendations). The database is usually installed on a dedicated server, and the other components are spread over two or more servers. If the installation includes Unified WIM, the web server is installed on a separate machine outside the firewall.

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