Other learning resources, Online help | Cisco Systems 4.2(1)

Other learning resources

Various learning tools are available within the product, as well as on the product CD and our web site. You can also request formal end-user or technical training.

Online help

The product includes topic-based as well as context-sensitive help.

Use	To view

Help button	Topics in Cisco Unified Web and E-Mail Interaction Manager Help; the Help
	button appears in the console toolbar on every screen.

F1 keypad button

Context-sensitive information about the item selected on the screen.

Online help options

Document set

Unified WIM and Unified EIM documentation is available in the Documents folder on the product CD. It includes the following documents:

Cisco Unified Web and E-Mail Interaction Manager System Requirements

Cisco Unified Web and E-Mail Interaction Manager Browser Settings Guide

Cisco Unified Web and E-Mail Interaction Manager Administration Console User’s Guide

Cisco Unified Web and E-Mail Interaction Manager Agent Console User’s Guide

Cisco Unified Web and E-Mail Interaction Manager Knowledge Base Console User’s Guide

Cisco Unified Web and E-Mail Interaction Manager Reports Console User’s Guide

Cisco Unified Web and E-Mail Interaction Manager Supervision Console User’s Guide

Cisco Unified Web and E-Mail Interaction Manager System Console User’s Guide

Cisco Unified Web and E-Mail Interaction Manager Tools Console User’s Guide

The latest versions of all Cisco documentation can be found online at http://www.cisco.com

All Unified EIM documentation can be found online at http://www.cisco.com/en/US/products/ps7236/tsd_products_support_series_home.html

All Unified WIM documentation can be found online at http://www.cisco.com/en/US/products/ps7233/tsd_products_support_series_home.html

In particular, Release Notes for these products can be found at http://www.cisco.com/en/US/products/ps7236/prod_release_notes_list.html

For general access to Cisco Voice and Unified Communications documentation, go to http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_category_home.html

Preface 9

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Cisco Systems 4.2(1) manual Other learning resources, Online help, Document set

Contents

For Unified Contact Center Express Page Contents Installation process About partitions Installing business partitions 104 Preface Document conventions About this guide Other learning resources Online helpDocument set Planning Configuration options Additional partitions Pre-installation Tasks Verifying system requirements To set up the required software environmentBandwidth and hardware requirements Software requirements Verifying SQL Server authentication settings Configuring environment variablesTo verify the authentication mode of SQL Server Collecting required information Setting up user accounts and permissions Verifying state of Microsoft Search serviceTo verify the state of the Microsoft Search service To set up user accounts and permissions Verifying directory names Creating WebLogic domainsTo verify directory names Choose configuration template Create administrative user Creating WebLogic domains for secondary application servers Choose custom configuration Configure the administration server Database Jdbc Options window, select No Configure Windows Options window, select No for both options Configure server start mode and Java SDK Verifying Network Configuration Configuring virus scannerVerifying Unified CCX installation Verifying WebLogic domains Installation Process To install a single-server or collocated configuration Installing a single-server or collocated configuration Installation process Type the path or browse to the JDK home directory BEAHome\userprojects\domains\DomainName Provide WebLogic server and RMI parameters Dont provide the host name, the installation will fail Provide master database parameters Provide partition database parameters Welcome window, read the introduction and click Next To install the web server Additional steps for collocated configurations Installing a split-server or collocated configuration Installing a distributed-server configurationTo install a split-server or collocated configuration To install the database Installing the database Create the first system administrator user account Dont provide the host name, the installation will fail To install the primary application server and file server Installing the primary application server and file server  File Server  Application Server Type the path to or browse to the JDK home directory Provide the names of the web server and services server Dont provide the host name, the installation will fail Provide partition database parameters Welcome window, read the introduction and click Next To install a secondary application server Installing secondary application servers Installing the web server Provide file server parameters To install the services server Installing the services server Type the name of the file server Post-installation Tasks Applying updates Setting up archives for partition databasesChanging web server settings Configuring Internet Information Services  Shutdown worker process after being idle for To configure pool thread limit Configuring pool thread limit Regedit Configuring content expiration settings To configure content expiration Removing extension mappingTo remove extension mapping To change authentication settings for the web site Changing authentication settings for web site Click the Edit button Changing security credentials for network directory To change the network directory security settings To change the logon parameters Changing logon parameters for Cisco service Configuring a web site for the messaging applet Configuring permissions for installation directoryTo configure permissions To configure a new web site Provide a name for the web site To verify the messaging applet web site Verifying messaging applet web site To configure the properties Configuring web site properties To create a virtual directory Creating virtual directories \\FileServerName\CiscoHome\eService. Click Next To configure the Applet host setting Configuring the Applet host setting Separating the web server from the application server Setting up secure socket layerStarting and stopping Cisco Interaction Manager To separate the web server from the application server Logging in from Internet Explorer Logging in to the business partitionLogging in from Cisco Agent Desktop Embedded Browser To stop Cisco Interaction Manager Mandatory settings Configuring some important settingsAt the partition level At the department level Uninstalling Cisco Interaction Manager Optional settingsTo uninstall Cisco Interaction Manager Click the Uninstall button Additional partitions Installing business partitions About partitionsTo create a new business partition Installation Options window, select the Partition option Provide web server parameters Dont provide the host name, the installation will fail Archives Enabling network DTC access Setting up the archive for a partitionTo enable network DTC access About archives To set up the archive Setting up the archive Installation Options window, select the Archive option Provide partition parameters Provide archive database parameters SSL for secure Connections Installing a security certificate Generating a security certificate requestTo generate a certificate request Select the Create a new certificate option Provide information about your organization Submitting the certificate request To install the certificate on the web server Installing the certificate on the web server SSL Port window, specify the SSL port for the web site To configure SSL access Configuring SSL access Testing SSL access Configuring the viewing of attachmentsTo enable users to view attachments To test SSL access to Unified WIM and Unified EIM Https//WebServer/Partition Configuration type and option Configuration detailsFile server details Database details Master database parameters Application server details Unified CCX Data Integration Wizard details Services server details Web server detailsArchive details Additional partition details Make sure you provide the DNS host Appendix B Path to Maintenance Release Appendix B Path to Maintenance Release 4.25