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Archive details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Additional partition details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Appendix B: Path to Maintenance Release 4.2(5)

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6 Cisco Unified Web and E-Mail Interaction Manager Installation Guide

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Cisco Systems 4.2(1) manual 104

Contents

For Unified Contact Center Express Page Contents Installation process About partitions Installing business partitions 104 Preface About this guide Document conventions Other learning resources Online helpDocument set Planning Configuration options Additional partitions Pre-installation Tasks Bandwidth and hardware requirements To set up the required software environmentVerifying system requirements Software requirements To verify the authentication mode of SQL Server Configuring environment variablesVerifying SQL Server authentication settings Collecting required information To verify the state of the Microsoft Search service Verifying state of Microsoft Search serviceSetting up user accounts and permissions To set up user accounts and permissions Verifying directory names Creating WebLogic domainsTo verify directory names Choose configuration template Create administrative user Creating WebLogic domains for secondary application servers Choose custom configuration Configure the administration server Database Jdbc Options window, select No Configure Windows Options window, select No for both options Configure server start mode and Java SDK Verifying Unified CCX installation Configuring virus scannerVerifying Network Configuration Verifying WebLogic domains Installation Process Installing a single-server or collocated configuration To install a single-server or collocated configuration Installation process Type the path or browse to the JDK home directory BEAHome\userprojects\domains\DomainName Provide WebLogic server and RMI parameters Dont provide the host name, the installation will fail Provide master database parameters Provide partition database parameters Welcome window, read the introduction and click Next Additional steps for collocated configurations To install the web server Installing a split-server or collocated configuration Installing a distributed-server configurationTo install a split-server or collocated configuration Installing the database To install the database Create the first system administrator user account Dont provide the host name, the installation will fail Installing the primary application server and file server To install the primary application server and file server  File Server  Application Server Type the path to or browse to the JDK home directory Provide the names of the web server and services server Dont provide the host name, the installation will fail Provide partition database parameters Welcome window, read the introduction and click Next Installing secondary application servers To install a secondary application server Installing the web server Provide file server parameters Installing the services server To install the services server Type the name of the file server Post-installation Tasks Changing web server settings Setting up archives for partition databasesApplying updates Configuring Internet Information Services  Shutdown worker process after being idle for Configuring pool thread limit To configure pool thread limit Configuring content expiration settings Regedit To configure content expiration Removing extension mappingTo remove extension mapping Changing authentication settings for web site To change authentication settings for the web site Click the Edit button To change the network directory security settings Changing security credentials for network directory Changing logon parameters for Cisco service To change the logon parameters To configure permissions Configuring permissions for installation directoryConfiguring a web site for the messaging applet To configure a new web site Provide a name for the web site Verifying messaging applet web site To verify the messaging applet web site Configuring web site properties To configure the properties Creating virtual directories To create a virtual directory \\FileServerName\CiscoHome\eService. Click Next Configuring the Applet host setting To configure the Applet host setting Starting and stopping Cisco Interaction Manager Setting up secure socket layerSeparating the web server from the application server To separate the web server from the application server Logging in from Cisco Agent Desktop Embedded Browser Logging in to the business partitionLogging in from Internet Explorer To stop Cisco Interaction Manager At the partition level Configuring some important settingsMandatory settings At the department level Uninstalling Cisco Interaction Manager Optional settingsTo uninstall Cisco Interaction Manager Click the Uninstall button Additional partitions Installing business partitions About partitionsTo create a new business partition Installation Options window, select the Partition option Provide web server parameters Dont provide the host name, the installation will fail Archives To enable network DTC access Setting up the archive for a partitionEnabling network DTC access About archives Setting up the archive To set up the archive Installation Options window, select the Archive option Provide partition parameters Provide archive database parameters SSL for secure Connections Installing a security certificate Generating a security certificate requestTo generate a certificate request Select the Create a new certificate option Provide information about your organization Submitting the certificate request Installing the certificate on the web server To install the certificate on the web server SSL Port window, specify the SSL port for the web site Configuring SSL access To configure SSL access To enable users to view attachments Configuring the viewing of attachmentsTesting SSL access To test SSL access to Unified WIM and Unified EIM Https//WebServer/Partition File server details Configuration detailsConfiguration type and option Database details Master database parameters Application server details Unified CCX Data Integration Wizard details Services server details Web server detailsArchive details Additional partition details Make sure you provide the DNS host Appendix B Path to Maintenance Release Appendix B Path to Maintenance Release 4.25