For Unified Contact Center Express
Page
 Contents
 Installation process
 About partitions Installing business partitions
 104
 Preface
 Document conventions
About this guide
 Other learning resources
Online help
Document set
 Planning
 Configuration options
 Additional partitions
 Pre-installation Tasks
 Verifying system requirements
To set up the required software environment
Bandwidth and hardware requirements
Software requirements
 Verifying SQL Server authentication settings
Configuring environment variables
To verify the authentication mode of SQL Server
Collecting required information
 Setting up user accounts and permissions
Verifying state of Microsoft Search service
To verify the state of the Microsoft Search service
To set up user accounts and permissions
 Verifying directory names
Creating WebLogic domains
To verify directory names
 Choose configuration template
 Create administrative user
 Creating WebLogic domains for secondary application servers
 Choose custom configuration
 Configure the administration server
 Database Jdbc Options window, select No
 Configure Windows Options window, select No for both options
 Configure server start mode and Java SDK
 Verifying Network Configuration
Configuring virus scanner
Verifying Unified CCX installation
Verifying WebLogic domains
 Installation Process
 To install a single-server or collocated configuration
Installing a single-server or collocated configuration
 Installation process
 Type the path or browse to the JDK home directory
 BEAHome\userprojects\domains\DomainName
 Provide WebLogic server and RMI parameters
 Dont provide the host name, the installation will fail
 Provide master database parameters
 Provide partition database parameters
 Welcome window, read the introduction and click Next
 To install the web server
Additional steps for collocated configurations
 Installing a split-server or collocated configuration
Installing a distributed-server configuration
To install a split-server or collocated configuration
 To install the database
Installing the database
 Create the first system administrator user account
 Dont provide the host name, the installation will fail
 To install the primary application server and file server
Installing the primary application server and file server
  File Server  Application Server
 Type the path to or browse to the JDK home directory
 Provide the names of the web server and services server
 Dont provide the host name, the installation will fail
 Provide partition database parameters
 Welcome window, read the introduction and click Next
 To install a secondary application server
Installing secondary application servers
 Installing the web server
 Provide file server parameters
 To install the services server
Installing the services server
 Type the name of the file server
 Post-installation Tasks
 Applying updates
Setting up archives for partition databases
Changing web server settings
Configuring Internet Information Services
  Shutdown worker process after being idle for
 To configure pool thread limit
Configuring pool thread limit
 Regedit
Configuring content expiration settings
 To configure content expiration
Removing extension mapping
To remove extension mapping
 To change authentication settings for the web site
Changing authentication settings for web site
 Click the Edit button
 Changing security credentials for network directory
To change the network directory security settings
 To change the logon parameters
Changing logon parameters for Cisco service
 Configuring a web site for the messaging applet
Configuring permissions for installation directory
To configure permissions
To configure a new web site
 Provide a name for the web site
 To verify the messaging applet web site
Verifying messaging applet web site
 To configure the properties
Configuring web site properties
 To create a virtual directory
Creating virtual directories
 \\FileServerName\CiscoHome\eService. Click Next
 To configure the Applet host setting
Configuring the Applet host setting
 Separating the web server from the application server
Setting up secure socket layer
Starting and stopping Cisco Interaction Manager
To separate the web server from the application server
 Logging in from Internet Explorer
Logging in to the business partition
Logging in from Cisco Agent Desktop Embedded Browser
To stop Cisco Interaction Manager
 Mandatory settings
Configuring some important settings
At the partition level
At the department level
 Uninstalling Cisco Interaction Manager
Optional settings
To uninstall Cisco Interaction Manager
 Click the Uninstall button
 Additional partitions
 Installing business partitions
About partitions
To create a new business partition
 Installation Options window, select the Partition option
 Provide web server parameters
 Dont provide the host name, the installation will fail
 Archives
 Enabling network DTC access
Setting up the archive for a partition
To enable network DTC access
About archives
 To set up the archive
Setting up the archive
 Installation Options window, select the Archive option
 Provide partition parameters
 Provide archive database parameters
 SSL for secure Connections
 Installing a security certificate
Generating a security certificate request
To generate a certificate request
 Select the Create a new certificate option
 Provide information about your organization
 Submitting the certificate request
 To install the certificate on the web server
Installing the certificate on the web server
 SSL Port window, specify the SSL port for the web site
 To configure SSL access
Configuring SSL access
 Testing SSL access
Configuring the viewing of attachments
To enable users to view attachments
To test SSL access to Unified WIM and Unified EIM
 Https//WebServer/Partition
 Configuration type and option
Configuration details
File server details
Database details
 Master database parameters
 Application server details
 Unified CCX Data Integration Wizard details
 Services server details
Web server details
Archive details
 Additional partition details
 Make sure you provide the DNS host
 Appendix B Path to Maintenance Release
 Appendix B Path to Maintenance Release 4.25