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4.2(1)
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SSL for secure
connections
Installing a security certificate
Configuring SSL access
Configuring the view
ing of attachments
Testing SSL access
Contents
Main
Page
Contents
Page
Page
Page
Page
About this guide
Document conventions
Variable
Important:
Other learning resources
Online help
Document set
Page
Configuration options
Additional partitions
Page
Verifying system requirements
Bandwidth and hardware requirements
To verify bandwidth and hardware requirements:
Software requirements
To set up the required software environment:
Collecting required information
To collect required information:
Configuring environment variables
To configure environment variables on all application and services server machines:
Verifying SQL Server authentication settings
Verifying state of Microsoft Search service
To verify the state of the Microsoft Search service:
Setting up user accounts and permissions
To set up user accounts and permissions:
Caution:
Verifying directory names
To verify directory names:
Creating WebLogic domains
Creating a WebLogic domain for the primary application server
To create the WebLogic domain for the primary application server:
Page
Page
Creating WebLogic domains for secondary application servers
To create the WebLogic domain for a secondary application server:
Page
Page
Page
Page
Important:
Verifying WebLogic domains
To verify a WebLogic domain:
Configuring virus scanner
Verifying Network Configuration
To verify network configuration:
Verifying Unified CCX installation
Page
Installing a single-server or collocated configuration
To install a single-server or collocated configuration:
Page
Page
Domain_Name.
Page
Page
Important:
Page
Page
Page
Installing a split-server or collocated configuration
To install a split-server or collocated configuration:
Additional steps for collocated configurations
To install the web server:
Installing a distributed-server configuration
Installing the database
To install the database:
Important:
Page
Page
Installing the primary application server and file server
To install the primary application server and file server:
Important:
Page
Domain_Name.
Important:
Page
Page
Page
Installing secondary application servers
To install a secondary application server:
Important:
Installing the web server
To install the web server:
Important:
Page
Page
Page
Page
Setting up archives for partition databases
Applying updates
To apply updates:
Changing web server settings
Configuring Internet Information Services
Page
Configuring pool thread limit
To configure pool thread limit:
Configuring content expiration settings
Important:
To configure content expiration:
Important:
Removing extension mapping
To remove extension mapping:
Changing authentication settings for web site
To change authentication settings for the web site:
Page
Changing security credentials for network directory
Important:
To change the network directory security settings:
Changing logon parameters for Cisco service
To change the logon parameters:
Configuring permissions for installation directory
To configure permissions:
Configuring a web site for the messaging applet
Creating a new web site
To configure a new web site:
Page
Verifying messaging applet web site
To verify the messaging applet web site:
Configuring web site properties
To configure the properties:
Drive_Name
Creating virtual directories
To create a virtual directory:
File_Server_Name\Cisco_Home
Configuring the Applet host setting
To configure the Applet host setting:
Setting up secure socket layer
Separating the web server from the application server
To separate the web server from the application server:
Starting and stopping Cisco Interaction Manager
To start Cisco Interaction Manager:
Logging in to the business partition
Logging in from Internet Explorer
Logging in from Cisco Agent Desktop Embedded Browser
Configuring some important settings
Mandatory settings
At the partition level
At the department level
Optional settings
Uninstalling Cisco Interaction Manager
To uninstall Cisco Interaction Manager:
Page
Page
About partitions
Installing business partitions
To create a new business partition:
Important:
Page
Host_Name/Partition_Name. Make sure that the name does not
Important:
Page
About archives
Setting up the archive for a partition
Enabling network DTC access
To enable network DTC access:
Setting up the archive
To set up the archive:
Page
Page
Page
Page
Installing a security certificate
Generating a security certificate request
To generate a certificate request:
Important:
Page
Page
Submitting the certificate request
Important:
Installing the certificate on the web server
To install the certificate on the web server:
Important:
Page
Configuring SSL access
To configure SSL access:
Important:
Configuring the viewing of attachments
To enable users to view attachments:
Testing SSL access
To test SSL access to Unified WIM and Unified EIM:
Page
Appendix A: Reference sheet
Configuration details
Additional partition
Configuration type and option
File server details Database details
Page
Application server details
Unified CCX Data Integration Wizard details
Web server details
Services server details
Archive details
1. 2.
3.
Additional partition details
13.
Page
Appendix B: Path to Maintenance Release 4.2(5)
The following flowchart depicts the various tasks that must be completed to get to MR 4.2(5).
Appendix B: Path to Maintenance Release 4.2(5) 105
