Cisco Systems 4.2(1) Appendix A: Reference sheet

Appendix A: Reference sheet

Configuration details

Additional partition

Yes

No

Configuration type and option

Single server

Split server

Distributed server

File server details

Database details

#Item Value

1. Location of Unified WIM and Unified EIM home

directory

#Item Value Notes

1. System Administrator user name

2. System Administrator password

3. Partition Administrator user name

Contents

Main Page Contents Page Page Page Page About this guide Document conventions Variable Important: Other learning resources Online help Document set Page Configuration options Additional partitions Page Verifying system requirements Bandwidth and hardware requirements To verify bandwidth and hardware requirements: Software requirements To set up the required software environment: Collecting required information To collect required information: Configuring environment variables To configure environment variables on all application and services server machines: Verifying SQL Server authentication settings Verifying state of Microsoft Search service To verify the state of the Microsoft Search service: Setting up user accounts and permissions To set up user accounts and permissions: Caution: Verifying directory names To verify directory names: Creating WebLogic domains Creating a WebLogic domain for the primary application server To create the WebLogic domain for the primary application server: Page Page Creating WebLogic domains for secondary application servers To create the WebLogic domain for a secondary application server: Page Page Page Page Important: Verifying WebLogic domains To verify a WebLogic domain: Configuring virus scanner Verifying Network Configuration To verify network configuration: Verifying Unified CCX installation Page Installing a single-server or collocated configuration To install a single-server or collocated configuration: Page Page Domain_Name. Page Page Important: Page Page Page Installing a split-server or collocated configuration To install a split-server or collocated configuration: Additional steps for collocated configurations To install the web server: Installing a distributed-server configuration Installing the database To install the database: Important: Page Page Installing the primary application server and file server To install the primary application server and file server: Important: Page Domain_Name. Important: Page Page Page Installing secondary application servers To install a secondary application server: Important: Installing the web server To install the web server: Important: Page Page Page Page Setting up archives for partition databases Applying updates To apply updates: Changing web server settings Configuring Internet Information Services Page Configuring pool thread limit To configure pool thread limit: Configuring content expiration settings Important: To configure content expiration: Important: Removing extension mapping To remove extension mapping: Changing authentication settings for web site To change authentication settings for the web site: Page Changing security credentials for network directory Important: To change the network directory security settings: Changing logon parameters for Cisco service To change the logon parameters: Configuring permissions for installation directory To configure permissions: Configuring a web site for the messaging applet Creating a new web site To configure a new web site: Page Verifying messaging applet web site To verify the messaging applet web site: Configuring web site properties To configure the properties: Drive_Name Creating virtual directories To create a virtual directory: File_Server_Name\Cisco_Home Configuring the Applet host setting To configure the Applet host setting: Setting up secure socket layer Separating the web server from the application server To separate the web server from the application server: Starting and stopping Cisco Interaction Manager To start Cisco Interaction Manager: Logging in to the business partition Logging in from Internet Explorer Logging in from Cisco Agent Desktop Embedded Browser Configuring some important settings Mandatory settings At the partition level At the department level Optional settings Uninstalling Cisco Interaction Manager To uninstall Cisco Interaction Manager: Page Page About partitions Installing business partitions To create a new business partition: Important: Page Host_Name/Partition_Name. Make sure that the name does not Important: Page About archives Setting up the archive for a partition Enabling network DTC access To enable network DTC access: Setting up the archive To set up the archive: Page Page Page Page Installing a security certificate Generating a security certificate request To generate a certificate request: Important: Page Page Submitting the certificate request Important: Installing the certificate on the web server To install the certificate on the web server: Important: Page Configuring SSL access To configure SSL access: Important: Configuring the viewing of attachments To enable users to view attachments: Testing SSL access To test SSL access to Unified WIM and Unified EIM: Page Appendix A: Reference sheet Configuration details Additional partition Configuration type and option File server details Database details Page Application server details Unified CCX Data Integration Wizard details Web server details Services server details Archive details 1. 2. 3. Additional partition details 13. Page Appendix B: Path to Maintenance Release 4.2(5) The following flowchart depicts the various tasks that must be completed to get to MR 4.2(5). Appendix B: Path to Maintenance Release 4.2(5) 105