Welcome to Cisco® Interaction Manager™, multichannel interaction software used by businesses all over the world to build and sustain customer relationships. A unified suite of the industry’s best applications for web and email interaction management, it is the backbone of many innovative contact center and customer service helpdesk organizations.

Cisco Interaction Manager includes a common platform and one or both of the following applications:

Cisco Unified Web Interaction Manager (Unified WIM)

Cisco Unified E-Mail Interaction Manager (Unified EIM)

About this guide

Cisco Unified Web and E-Mail Interaction Manager Installation Guide is intended for installation engineers, system administrators, database administrators, and others who are responsible for installing and maintaining your Cisco Interaction Manager installation.

This guide is for installations that are integrated with Cisco Unified Contact Center Express (Unified CCX).

Important: In this release, Unified WIM is not integrated with Unified CCX.

Document conventions

This guide uses the following typographical conventions.

Convention

Indicates

 

 

Italic

Emphasis.

 

Or the title of a published document.

 

 

Bold

Labels of items on the user interface, such as buttons, boxes, and lists.

 

Or text that must be typed by the user.

 

 

Monospace

The name of a file or folder, a database table column or value, or a command.

 

 

Variable

User-specific text; varies from one user or installation to another.

Document conventions

8 Cisco Unified Web and E-Mail Interaction Manager Installation Guide

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Cisco Systems 4.2(1) manual About this guide, Document conventions