Cisco Systems 7200 VXR manual Troubleshooting the NPE-G1 or NPE-G2

Chapter 5 Troubleshooting the Installation

Troubleshooting the Processor Subsystem

•If the auxiliary port is not functioning properly, check the baud rate. The auxiliary port will not function at baud rates higher than 19.2k. If the baud rate on the connecting device is set higher than 19.2k, either garbled text or nothing will be displayed on the screen.

Troubleshooting the NPE-G1 or NPE-G2

The procedures in this section assume that the NPE-G1 or NPE-G2 and the router itself are in the original factory configuration, and that you have not made changes to your configuration file.

•If the NPE-G1 POWER ON LED or the NPE-G2 PWR OK LED does not go on as expected, make sure the power to the router is turned off, reseat the NPE-G1 or NPE-G2 in its slot, and restart the router.

If the POWER ON LED or PWR OK LED remains off, the system detected a processor hardware failure. (The LED should be on in normal operation.) Contact an authorized service representative for instructions.

•If the NPE-G1 or NPE-G2 Gigabit Ethernet media LEDs do not come on check the cable connections, clean the fiber- optic cable connectors (see “Fiber-Optic Cleaning Information” section on page 5-10), try a different GBIC module or SFP module, and check the software to be sure the optical fiber media is selected. See the “Configuring the Native Gigabit Ethernet Interfaces” section on page 4-8.

•If the EN (enabled) LED does not come on when the a Gigabit Ethernet RJ-45 port is selected, try using a different cable. If the EN LED does not come on, check the software to be sure the RJ-45 media is selected. See the “Configuring the Native Gigabit Ethernet Interfaces” section on page 4-8.

If the EN LED remains off when the GBIC or SFP media are selected, the LED is functioning properly.

If any of these actions do not produce a functioning LED, contact an authorized service representative.

•If the LINK LED does not come on only when any of the Gigabit Ethernet media are in use:

–Check that the router is receiving power.

–Check that the correct media type is selected in software. See the “Configuring the Native Gigabit Ethernet Interfaces” section on page 4-8.

–Check that the media cables are functioning and are completely connected to the NPE-G1 or NPE-G2.

–If GBIC modules are being used, check to be sure they are connected to the NPE-G1.

–If SFP modules are being used, check to be sure they are connected to the NPE-G2.

If any of these actions do not produce a functioning LED, contact an authorized service representative.

•If the SLOT ACTIVE LED or the CF ACTV LED on the NPE-G2 does not comes on when the CompactFlash Disk slot is being used, try inserting a different CompactFlash Disk. If the SLOT ACTIVE LED or the CF ACTV LED still does not come on, contact an authorized service representative.

Cisco 7200 VXR Installation and Configuration Guide

5-8 OL-5013-09